ON24 Platform vs Zoom comparison

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ON24 Logo
291 views|136 comparisons
100% willing to recommend
Zoom Video Communications Logo
Read 201 Zoom reviews
8,128 views|1,822 comparisons
95% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ON24 Platform vs. Zoom Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Q&A Highlights
Question: Which product offers a better customer experience: Zoom or ON24 Platform?
Answer: Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution works well with third-party integrations.""Friendly user interface and simple navigation."

More ON24 Platform Pros →

"The stability has been good overall.""A light application that has many features.""The interface is very intuitive. It's very easy to use.""There is no installation, you can give someone a link to the chat and they can access the chat through the link.""The Zoom software is complete and effective, light and secure.""I have found Zoom to have all the functions that I need. The solution is easy to use.""like Zoom because it's a very simple program. We have more success using Zoom with clients, partners, and everybody else. Everybody seems to be able to get Zoom. Some people struggle with Teams.""The solution is easy to use with an easy user interface."

More Zoom Pros →

Cons
"Bandwidth optimization could be increased.""The solution needs a more modern interface."

More ON24 Platform Cons →

"Zoom should continue to add new features to the product.""The time limitations for the free version should be increased from 40 minutes.""The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat.""Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative.""Zoom should also include features like the automatic transcribing of conversations.""I have had the occasional problem with the connection and stability.""It would be useful to be able to share files with my colleagues.""Technical support is in need of improvement."

More Zoom Cons →

Pricing and Cost Advice
  • "We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
  • More ON24 Platform Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

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    772,649 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution works well with third-party integrations.
    Top Answer:The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
    Top Answer:The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's still… more »
    Ranking
    18th
    out of 62 in Virtual Meetings
    Views
    291
    Comparisons
    136
    Reviews
    1
    Average Words per Review
    400
    Rating
    8.0
    1st
    out of 62 in Virtual Meetings
    Views
    8,128
    Comparisons
    1,822
    Reviews
    35
    Average Words per Review
    441
    Rating
    8.3
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 18% of the time.
    Cisco TelePresence logo
    Compared 10% of the time.
    TeamViewer logo
    Compared 10% of the time.
    Zoho Meeting logo
    Compared 5% of the time.
    Learn More
    Overview

    Experiences Centered Around Your Audience

    The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

    Data-Driven
    Extract behavioral insights to qualify leads and accelerate deals.

    Scalable
    Centralize the development, sharing and reuse of your best content.

    Global
    Broadcast, repurpose and translate content across multiple regions.

    Integrated
    Seamlessly connect and transfer data with other business software.

    Customizable
    Control every aspect of the audience experience, data capture and reporting.

    Ease-of-Use
    Simplify content creation with intuitive, drag-and-drop functionality.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    IBM, Zendesk, Salesforce, Linkedin, Intel
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm9%
    Legal Firm8%
    Outsourcing Company7%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization87%
    University2%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise11%
    Large Enterprise61%
    REVIEWERS
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    ON24 Platform vs. Zoom
    May 2024
    Find out what your peers are saying about ON24 Platform vs. Zoom and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    ON24 Platform is ranked 18th in Virtual Meetings with 2 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. ON24 Platform is rated 8.0, while Zoom is rated 8.4. The top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ON24 Platform is most compared with , whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and Zoho Meeting. See our ON24 Platform vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.