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GoToMeeting vs Zoom comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
9th
Average Rating
8.0
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
206
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of GoToMeeting is 4.0%, down from 4.1% compared to the previous year. The mindshare of Zoom is 11.5%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Steve Abshire - PeerSpot reviewer
Aug 23, 2022
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.  Using GoToMeeting in a…
AlexandruCioruta - PeerSpot reviewer
Apr 11, 2024
Easy to use and provides good video and sound quality
I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution worked well specifically for audio meetings."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"Reduced the need for physically commuting between offices."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"We can record meetings and share the screen with participants."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
"When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now."
"Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
"Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient."
"It was easy to use for screen sharing or sharing applications."
"The most valuable feature is the screen recording."
"Zoom's most valuable feature is communication."
"Zoom is a stable solution."
 

Cons

"The product itself doesn't stand out against other options on the market."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"The solution could scale a bit easier if you need to add more people to meetings."
"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"The video side should be improved, especially if too many people log in at once."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"Zoom could improve by allowing multiple users to share their screens at the same time."
"The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."
"We are more inclined to work with Microsoft Teams."
"Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."
"I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
"Zoom security could be improved."
 

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Negotiate for discounts."
"It is an inexpensive product."
"In the basic version, there is a 40-minute time limit on group meetings."
"Zoom can be used for free."
"My company is using the paid version of Zoom."
"There are no licensing fees required."
"Zoom is free."
"We are on an annual license for the solution. The price of the solution could be less expensive."
"The solution's pricing is good."
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Top Industries

By visitors reading reviews
University
22%
Computer Software Company
15%
Educational Organization
13%
Financial Services Firm
11%
Educational Organization
90%
University
2%
Computer Software Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GoToMeeting?
Reduced the need for physically commuting between offices.
What is your experience regarding pricing and costs for GoToMeeting?
This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.
What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
 

Comparisons

 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about GoToMeeting vs. Zoom and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.