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GoToMeeting vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
9th
Average Rating
8.0
Number of Reviews
26
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
87
Ranking in other categories
Remote Access (4th)
 

Mindshare comparison

As of January 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.6%, down from 4.1% compared to the previous year. The mindshare of TeamViewer is 7.4%, down from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Jacky Hood - PeerSpot reviewer
A straightforward setup with good stability and decent pricing
The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.
Sanjay Patankar - PeerSpot reviewer
Easy to install and has lots of resources but need to improve performance
It's a remote access solution. We use it for conferences, meetings, and communication.  It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good.  It's got a lot of resources for users.  The product is easy to install.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reduced the need for physically commuting between offices."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"It's easy to set up."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"The most valuable feature is the dial-in capability."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The product is easy to install."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"The quality of the call and the quality of the sharing have been excellent."
"I am satisfied with TeamViewer, and its performance."
 

Cons

"GoToMeeting is too slow, which is why we no longer use it."
"The solution could always be more secure."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."
"The sound quality is good but the video quality needs improvement."
"The interface is a little outdated and could be better."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"I'm not sure if they provide good quality audio alongside screensharing."
"The solution could have better scalability."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
 

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"Negotiate for discounts."
"I used the free version of TeamViewer."
"There is no license needed to use TeamViewer."
"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
"We are using the free version of TeamViewer."
"TeamViewer has multiple licensing options."
"We are using the standard free version of TeamViewer."
"We are not using the solution for commercial use therefore it is free to use."
"The solution's pricing is reasonable."
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Top Industries

By visitors reading reviews
University
19%
Computer Software Company
17%
Educational Organization
15%
Financial Services Firm
14%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GoToMeeting?
Reduced the need for physically commuting between offices.
What is your experience regarding pricing and costs for GoToMeeting?
This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.
What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

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Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about GoToMeeting vs. TeamViewer and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.