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GoToMeeting pros and cons

Vendor: GoTo

4.0 out of 5

26 reviews
88% willing to recommend

679 followers

Pros & Cons summary

GoToMeeting is a cost-effective solution offering ease of setup and login, screen sharing, and mobile access. Its reliable performance suits VPN environments and enhances seminars and events. However, the platform faces challenges with slow usability, error recovery, and scalability. Simplifying enrollment and improving connectivity, calendar, and app integrations are essential for non-IT users. Addressing these issues could elevate GoToMeeting's usability and manageability for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Ease of setup and login for attendees is a key advantage.

GoToMeeting is cost-effective and reliable for audio meetings.

The dial-in capability and low latency provide seamless meeting interaction.

Allows presenters to manage seminars smoothly with features like screen sharing and whiteboarding.

Security is robust, helping users reduce physical travel by hosting meetings online.

CONS

GoToMeeting has poor error recovery and struggles with network glitches.

Non-IT users find GoToMeeting enrollment difficult.

GoToMeeting experiences stability issues during sessions.

The recording functionality was limited to admins, causing potential issues if recordings were missed.

Adding more participants to GoToMeeting meetings is not seamless.

GoToMeeting Pros review quotes

CEO at FieldDay Solutions, Inc.

Jul 18, 2020

GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.

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Manager ICT at a local government with 501-1,000 employees

Jun 2, 2020

We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us.

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Information Systems Specialist III at a university with 10,001+ employees

Aug 23, 2022

GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use.

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Team Leader Presales at a comms service provider with 51-200 employees

Jan 18, 2022

Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.

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Chief Information Officer at a pharma/biotech company with 11-50 employees

May 5, 2023

Reduced the need for physically commuting between offices.

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JS

Jnanakumari Sadasivam

IT Executive at Ls Advisors

May 28, 2020

I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips.

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reviewer1238094

Director, Information Technology at a financial services firm with 51-200 employees

Oct 9, 2021

It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free."

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reviewer1294581

Strategic Sourcing Director at a tech services company with 5,001-10,000 employees

Apr 25, 2022

It works, it's reliable.

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reviewer1025835

Lead Analyst at a tech services company with 1-10 employees

Dec 2, 2021

The solution worked well specifically for audio meetings.

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reviewer1194327

Senior Program Manager at a consultancy with 1-10 employees

Apr 23, 2020

The most important feature for me was the iPhone app.

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GoToMeeting Cons review quotes

CEO at FieldDay Solutions, Inc.

Jul 18, 2020

I didn't like the fact that they tried to make their new version look like Zoom.

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Manager ICT at a local government with 501-1,000 employees

Jun 2, 2020

In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that.

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Information Systems Specialist III at a university with 10,001+ employees

Aug 23, 2022

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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Free Report: GoToMeeting Reviews and More

Learn what your peers think about GoToMeeting. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.

838,533 professionals have used our research since 2012.

Team Leader Presales at a comms service provider with 51-200 employees

Jan 18, 2022

The solution could always be more secure.

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Chief Information Officer at a pharma/biotech company with 11-50 employees

May 5, 2023

Lacks ease of connectivity, calendar integrations, and third-party app integrations.

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JS

Jnanakumari Sadasivam

IT Executive at Ls Advisors

May 28, 2020

I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible.

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reviewer1238094

Director, Information Technology at a financial services firm with 51-200 employees

Oct 9, 2021

GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure.

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reviewer1294581

Strategic Sourcing Director at a tech services company with 5,001-10,000 employees

Apr 25, 2022

Sometimes we'll run into issues where firewall rules aren't set correctly and won't work.

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reviewer1025835

Lead Analyst at a tech services company with 1-10 employees

Dec 2, 2021

The solution could scale a bit easier if you need to add more people to meetings.

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reviewer1194327

Senior Program Manager at a consultancy with 1-10 employees

Apr 23, 2020

GoToMeeting is too slow, which is why we no longer use it.

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Show 10 more reviews (out of 23)

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Product Categories

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Popular Comparisons

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TeamViewer vs GoToMeeting

Microsoft Teams vs GoToMeeting

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