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GoToMeeting vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Virtual Meetings
4th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
165
Ranking in other categories
Enterprise Social Software (1st)
 

Mindshare comparison

As of March 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.5%, down from 4.1% compared to the previous year. The mindshare of Microsoft Teams is 2.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Jacky Hood - PeerSpot reviewer
A straightforward setup with good stability and decent pricing
The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.
Arun Srivastav - PeerSpot reviewer
Seamless presentation and collaboration enhance organizational productivity
There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important feature for me was the iPhone app."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"The most valuable feature is the dial-in capability."
"There is no lagging and the meeting interaction is seamless."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"All the functions I needed were supported very well, making the product very effective."
"The tool is available on cell phones. It can be used in calls and meetings."
"The video conferencing is good."
"For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
"I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page."
"The solution integrates with project management products like Jira."
"Microsoft Teams adds value for businesses by providing functionality that includes co-authoring on work documents, publishing Power BI sites for reporting and billing, and integrating calendaring."
"It is a scalable solution."
 

Cons

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"GoToMeeting is too slow, which is why we no longer use it."
"The solution could scale a bit easier if you need to add more people to meetings."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"The solution could always be more secure."
"It is not so stable."
"The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."
"If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."
"One area where the product could be improved is its operational memory utilization."
"It may be a little daunting to learn and is still a tool in development."
"The mobile application needs improvement. There are a lot of features on the web and desktop versions that aren't implemented yet on mobile."
"The solution's interface probably needs to be a bit different in terms of cloud sharing."
"Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
"Microsoft Teams could log in faster."
 

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."
"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Microsoft Teams is expensive compared to other solutions."
"Its pricing is reasonable."
"We have a license needed to use Microsoft Teams."
"The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required."
"There is a need to pay for the licensing... I know that the payments are made on a yearly basis...There are no extra costs in addition to the standard licensing."
"It is moderately expensive than other Microsoft products."
"Microsoft Teams is a cheap solution because it's included in the Microsoft 365 suite."
"The tool is cheaper than Google Meet. I rate it a three out of four."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
18%
Educational Organization
12%
Real Estate/Law Firm
12%
Educational Organization
72%
Financial Services Firm
7%
Government
3%
Computer Software Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about GoToMeeting?
Reduced the need for physically commuting between offices.
What is your experience regarding pricing and costs for GoToMeeting?
This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.
What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What do you like most about Microsoft Teams?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.
What is your experience regarding pricing and costs for Microsoft Teams?
I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party comp...
What needs improvement with Microsoft Teams?
Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.
 

Comparisons

 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about GoToMeeting vs. Microsoft Teams and other solutions. Updated: March 2025.
842,161 professionals have used our research since 2012.