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GoToMeeting vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 3.5% compared to the previous year. The mindshare of Skype for Business is 4.3%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business4.3%
GoToMeeting3.2%
Other92.5%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"The most important feature for me was the iPhone app."
"GoToMeeting took a very short time to install and it worked without a hitch."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"We need a meeting thing, hey, go find a meeting thing."
"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."
"The most valuable feature is the ease of organizing and setting up a meeting."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"Making calls and having meetings is easy."
"I use the chat feature to communicate with my staff, which is very helpful."
"Skype for Business and video conferencing makes it easier to work from home."
"It's is a very good product to have -- a solution for IM, voice telephony and video communication bundled into one."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
 

Cons

"GoToMeeting is too slow, which is why we no longer use it."
"The product itself doesn't stand out against other options on the market."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"The solution could scale a bit easier if you need to add more people to meetings."
"In the next release, I would like for it to incorporate file transfers more efficiently from one computer to another when we covert things and send them out."
"The sound quality is good but the video quality needs improvement."
"Manageability needs to be improved."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"WebEx has a feature that allows you to zoom in when you're giving a presentation. To get the same result with Skype requires going through the host."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"Voice telephony and video calls utilize lots of bandwidth."
"I would like to see an updated user interface and layout even though no functionality is missing."
"I feel bored with the look and feel of the tool, so it should be changed."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online."
"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."
"This is not a solution I would recommend."
 

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"Negotiate for discounts."
"I am using a corporate account for which I have not made any payments."
"The licensing is billed on a yearly basis."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"Skype for Business' pricing is reasonable."
"We purchased an open license."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Performing Arts
10%
Outsourcing Company
9%
Financial Services Firm
19%
Marketing Services Firm
11%
Comms Service Provider
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: April 2026.
890,124 professionals have used our research since 2012.