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GoToMeeting vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, up from 3.0% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.2%
Other92.9%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to set up."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"GoToMeeting is a nice program and they have a lot of features."
"The most important feature for me was the iPhone app."
"It can provide good communication with external partners."
"In general, I find GoToMeeting very simple and easy to use."
"The feature set is very comparable with other virtual meeting products."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"The product's initial setup phase is very easy."
"We really like the screen sharing tool. The user experience is smooth, and user-friendly."
"We had a very good experience with Skype for Business; it was a helpful tool, and one of the best tools I've ever worked with."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."
"It's a good and stable product that suits my needs because I've been working from home for the past couple of years."
"It's is a very good product to have -- a solution for IM, voice telephony and video communication bundled into one."
 

Cons

"The sound quality is good but the video quality needs improvement."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"There may be more features available in, for example, Cisco WebEx."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"It is not so stable. They're trying to bring in too many things and make it look really complex."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"We have had issues with stability."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."
"Conferencing and interoperability need to be improved."
"The product is very heavy. It's very unmanageable."
"I would like to see an updated user interface and layout even though no functionality is missing."
"This is not a solution I would recommend."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"The technical support from Microsoft needs to be improved."
 

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."
"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Skype for Business' pricing is reasonable."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"A license is required to use the solution."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"Previously, I did not use another solution."
"Our company pays for a license for us to use the solution."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
12%
Comms Service Provider
11%
Construction Company
11%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.