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GoToMeeting vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 3.3% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.2%
Other92.9%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It works, it's reliable."
"GoToMeeting is a nice program and they have a lot of features."
"It's cost-effective."
"The most valuable feature is the dial-in capability."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"Overall, the solution is useful for running virtual meetings seamlessly."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."
"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
"There are free versions of the solution available."
"The most valuable feature is stability."
"Skype for Business and video conferencing makes it easier to work from home."
"The performance is pretty good, this is a mature application with no bugs, and I have no complaints."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
"The solution appears to be quite stable."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
 

Cons

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"Many issues over time with phone echos and unusable audio."
"The interface is a little outdated and could be better."
"The solution could always be more secure."
"Manageability needs to be improved."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"The solution feels like it's pretty bare-bones."
"Conferencing and interoperability need to be improved."
"The video conferencing quality can be improved."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"There is normal interface of software, it should be user friendly and eye catchy."
"Going forward, I would like to see better call quality and reliability."
"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."
 

Pricing and Cost Advice

"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"The solution is priced fairly."
"Previously, I did not use another solution."
"Our company pays for a license for us to use the solution."
"I am using a corporate account for which I have not made any payments."
"A license is required to use the solution."
"We purchased an open license."
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Top Industries

By visitors reading reviews
Outsourcing Company
16%
Construction Company
12%
Financial Services Firm
11%
Comms Service Provider
10%
Outsourcing Company
13%
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.