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GoToMeeting vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.4%, down from 3.6% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.4%
Other92.7%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"We need a meeting thing, hey, go find a meeting thing."
"Even for somebody who does not have a lot of experience, they can easily use it."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"It's easy to set up."
"It's cost-effective."
"When managing a conference, it is simple and easy."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"The GUI is very user-friendly."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"The initial setup is not overly difficult; it's pretty straightforward in general and the deployment is also quick and only takes a minute or so."
"Making calls and having meetings is easy."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"Using this solution has helped us to cut long distance calls, as well as video services from third parties."
"It's is a very good product to have -- a solution for IM, voice telephony and video communication bundled into one."
 

Cons

"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"I didn't like the fact that they tried to make their new version look like Zoom."
"The solution could scale a bit easier if you need to add more people to meetings."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen, but that feature rarely worked."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"The newer user interface takes a bit longer to get used to."
"GoToMeeting is too slow, which is why we no longer use it."
"The video quality could be improved, possibly due to internet connection issues."
"We have had trouble with scalability when trying to host large meetings."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"Our user base has struggled for adoption, as using Skype audio is not a very consistent experience due to the diverse networks that they are on (home office, corporate office, and branch office networks)."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"There might be some invitation issues with Skype for Business."
"The initial setup could be simplified."
 

Pricing and Cost Advice

"Negotiate for discounts."
"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"A license is required to use the solution."
"I use the product's open-source version."
"Skype for Business' pricing is reasonable."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"It may be considered costly for certain markets, such as in India."
"Our company pays for a license for us to use the solution."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Performing Arts
10%
Outsourcing Company
9%
Financial Services Firm
19%
Marketing Services Firm
11%
Comms Service Provider
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: April 2026.
892,868 professionals have used our research since 2012.