GoToMeeting vs Skype for Business comparison

GoTo and Microsoft are both solutions in the Virtual Meetings category. GoTo is ranked #7 with an average rating of 9.5, while Microsoft is ranked #5 with an average rating of 8.0. GoTo holds a 3.1% mindshare in VM, compared to Microsoft’s 5.9% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

752 Views
744 Comparison Views

88% willing to recommend

Skype for Business

Read 63 Skype for Business reviews

1,719 Views
1,238 Comparison Views

79% willing to recommend

GoToMeeting

Skype for Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and Skype for Business both compete in the digital communication solutions space. GoToMeeting is noted for its user-friendly setup, whereas Skype for Business shines with its comprehensive features, making it more favorable for organizations needing integrated solutions.

Features: GoToMeeting provides effective screen sharing, simple meeting scheduling, and a lightweight interface that minimizes delays. Skype for Business offers seamless integration with Microsoft Office products, strong video meeting capabilities, and a robust presence and instant messaging system.

Room for Improvement: GoToMeeting can enhance its audio quality and add more advanced collaboration tools. Greater integration with other popular platforms could also be beneficial. Skype for Business could improve by simplifying its initial setup, reducing costs, and enhancing the mobile experience to better align with evolving remote work demands.

Ease of Deployment and Customer Service: GoToMeeting is known for its quick and reliable deployment process, offering support accessible for new users. Skype for Business, while potentially more elaborate to set up within the Microsoft environment, benefits from extensive support resources available through Microsoft, providing a strong network for troubleshooting and assistance.

Pricing and ROI: GoToMeeting generally offers lower upfront costs, suitable for small to medium businesses looking for cost-effective solutions, offering immediate returns on investment. Skype for Business, with potentially higher setup costs, provides long-term value through its extensive features and integration capabilities with Microsoft's ecosystem, which can be beneficial for larger organizations.

To learn more, read our detailed GoToMeeting vs. Skype for Business Report (Updated: December 2025).

Buyer's Guide

GoToMeeting vs. Skype for Business

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Skype for Business

Ranking in Virtual Meetings

5th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.1%, down from 3.5% compared to the previous year. The mindshare of Skype for Business is 5.9%, down from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Skype for Business	5.9%
GoToMeeting	3.1%
Other	91.0%

Virtual Meetings

Featured Reviews

Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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reviewer1854369

Executive at a government with 201-500 employees

Relying on dependable communication features for efficient collaboration

I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the dial-in capability."

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"GoToMeeting is very handy. It's good software. I would definitely recommend it."

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

More GoToMeeting pros

"The solution’s video quality is fine."

"It's a good product, we like using it."

"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."

"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."

"The ability to mute everyone else is pretty useful when there is a large audience."

"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."

"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."

"The quality of the meetings is very good."

More Skype for Business pros

Cons

"Manageability needs to be improved."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"The newer user interface takes a bit longer to get used to."

"I didn't like the fact that they tried to make their new version look like Zoom."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"The product itself doesn't stand out against other options on the market."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"The solution could always be more secure."

More GoToMeeting cons

"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

"Microsoft Teams, as I see it now, is more useful than Skype for Business."

"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."

"The cost of Skype for Business has room for improvement."

"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."

"There might be some invitation issues with Skype for Business."

"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

More Skype for Business cons

Pricing and Cost Advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"It may be considered costly for certain markets, such as in India."

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"A license is required to use the solution."

"The solution is priced fairly."

"I am using a corporate account for which I have not made any payments."

"The licensing is billed on a yearly basis."

"We purchased an open license."

"Previously, I did not use another solution."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

15%

Comms Service Provider

10%

Performing Arts

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	19
Large Enterprise	27

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

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What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

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What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

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What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...

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Comparisons

Zoom Workplace Business vs GoToMeeting

Compared 28% of the time

Webex vs GoToMeeting

Compared 20% of the time

Microsoft Teams vs GoToMeeting

Compared 14% of the time

TeamViewer Business vs GoToMeeting

Compared 13% of the time

More GoToMeeting Competitors

Webex vs Skype for Business

Compared 18% of the time

Zoom Workplace Business vs Skype for Business

Compared 17% of the time

TeamViewer Business vs Skype for Business

Compared 17% of the time

Cisco Unified Communications vs Skype for Business

Compared 16% of the time

Cisco Jabber vs Skype for Business

Compared 5% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

GoToMeeting

December 2025

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Buyer's Guide

Skype for Business

December 2025

Download Skype for Business product report

Also Known As

No data available

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

GoToMeeting vs. Skype for Business

December 2025

Free Report: GoToMeeting vs. Skype for Business

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