No more typing reviews! Try our Samantha, our new voice AI agent.

GoToMeeting vs Skype for Business comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 3.3% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.2%
Other92.9%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In general, I find GoToMeeting very simple and easy to use."
"GoToMeeting took a very short time to install and it worked without a hitch."
"The most valuable feature is the dial-in capability."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"The most important feature for me was the iPhone app."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"GoToMeeting is an awesome product and it worked perfectly fine for us whether we used it through a browser or as a client."
"Classic GTM is an amazing product and much better than the competition."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
"The solution has improved the flexibility of meetings for our organization, increasing our communication channels and putting everything in one place from sharing to team management, which makes everything easy."
"Firstly, it is an innovative and even more profitable way of communicating."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"The stability was good; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."
"The most valuable feature is the ease of organizing and setting up a meeting."
"Skype for Business is a scalable solution and we have approximately 350 people using this solution across all departments."
"The most valuable feature is stability."
 

Cons

"The solution could scale a bit easier if you need to add more people to meetings."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"We have had issues with stability."
"I didn't like the fact that they tried to make their new version look like Zoom."
"There may be more features available in, for example, Cisco WebEx."
"The solution could always be more secure."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"GoToMeeting is too slow, which is why we no longer use it."
"We have found that there is a lag because it cannot integrate with the internal landline."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky."
"We can't rely on Skype for that and that's why we sometimes use Google Meet instead."
"I don't recall coming across any big missing features."
"This is not a solution I would recommend."
 

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Negotiate for discounts."
"GoToMeeting is a little bit expensive compared to other products."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"We purchased an open license."
"I am using a corporate account for which I have not made any payments."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"It may be considered costly for certain markets, such as in India."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
916,240 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
14%
Construction Company
12%
Comms Service Provider
10%
Outsourcing Company
13%
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: September 2026.
916,240 professionals have used our research since 2012.