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GoToMeeting vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, up from 3.0% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.2%
Other92.9%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's cost-effective."
"Even for somebody who does not have a lot of experience, they can easily use it."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"GoToMeeting is an awesome product and it worked perfectly fine for us whether we used it through a browser or as a client."
"We can record meetings and share the screen with participants."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"The solution worked well specifically for audio meetings."
"The stability and performance of the solution were good."
"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"You can do meetings with your employees, and employees outside of your company."
"Skype for Business is good for meetings and instant messaging."
"The solution is scalable and is capable of working on every appliance on every operating system."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it, which makes the meetings more interactive."
"The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business."
"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."
 

Cons

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"I would like to see better support for mobile devices."
"The newer user interface takes a bit longer to get used to."
"It is not so stable."
"The product itself doesn't stand out against other options on the market."
"I didn't like the fact that they tried to make their new version look like Zoom."
"There may be more features available in, for example, Cisco WebEx."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"Skype for Business is not stable."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"The initial setup could be simplified."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
 

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"Negotiate for discounts."
"It may be considered costly for certain markets, such as in India."
"I use the product's open-source version."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"I am using a corporate account for which I have not made any payments."
"We purchased an open license."
"The solution is priced fairly."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
12%
Comms Service Provider
11%
Construction Company
11%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: November 2026.
921,714 professionals have used our research since 2012.