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GoToMeeting vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 3.3% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
GoToMeeting3.2%
Other92.9%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"The stability and performance of the solution were good."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"It's cost-effective."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"I have no issues with the performance and no issues with the way it works."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"The solution is scalable and is capable of working on every appliance on every operating system."
"The most valuable feature is stability."
"The product's initial setup phase is very easy."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"It's a good product, we like using it."
"Since introducing Microsoft Lync, our users can now call other Lync users in other organizations."
 

Cons

"Manageability needs to be improved."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"We have had issues with stability."
"The solution could scale a bit easier if you need to add more people to meetings."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"Our user base has struggled for adoption, as using Skype audio is not a very consistent experience due to the diverse networks that they are on (home office, corporate office, and branch office networks)."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."
"There are issues with the bandwidth, particularly for external meetings,"
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"We can't rely on Skype for that and that's why we sometimes use Google Meet instead."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."
 

Pricing and Cost Advice

"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"Our company pays for a license for us to use the solution."
"It may be slightly costly, but the features are awesome."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
"Skype for Business' pricing is reasonable."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"A license is required to use the solution."
"The solution is priced fairly."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
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Top Industries

By visitors reading reviews
Outsourcing Company
16%
Construction Company
12%
Financial Services Firm
11%
Comms Service Provider
10%
Outsourcing Company
13%
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about GoToMeeting vs. Skype for Business and other solutions. Updated: September 2026.
915,383 professionals have used our research since 2012.