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Cisco Jabber vs Skype for Business comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (7th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.5%, down 4.9% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 3.9% mindshare, down 8.6% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Cisco Jabber3.5%
Cisco Unified Communications8.6%
3CX Live Chat8.4%
Other79.5%
Unified Communications
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
Zoom Workplace Business5.8%
Webex5.0%
Other85.3%
Virtual Meetings
 

Featured Reviews

reviewer912129 - PeerSpot reviewer
Senior Technical Manager at a financial services firm with 501-1,000 employees
Stable, easy to set up, and works fine
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"This product makes my life much easier by shortening the distance between my boss and the rest of my team."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"Everyone in our company uses Cisco Jabber for phone calls and internal chat."
"In summary, this product worked well for what I needed to do."
"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"The product's initial setup phase is very easy."
"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."
"Skype for Business and video conferencing makes it easier to work from home."
"The most valuable feature is stability."
"The product helps me make international calls."
"The initial setup is not overly difficult; it's pretty straightforward in general and the deployment is also quick and only takes a minute or so."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
 

Cons

"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Cisco Jabber is not a collaborative tool."
"The cost of Skype for Business has room for improvement."
"Skype for Business is not stable."
"The solution feels like it's pretty bare-bones."
"This is not a solution I would recommend."
"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
 

Pricing and Cost Advice

Information not available
"It may be considered costly for certain markets, such as in India."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"Our company pays for a license for us to use the solution."
"I am using a corporate account for which I have not made any payments."
"It may be slightly costly, but the features are awesome."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
13%
Outsourcing Company
10%
University
8%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: October 2026.
920,223 professionals have used our research since 2012.