Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #6 in UC , and holds a 9.4% mindshare in the category. Microsoft is ranked #3 in VM , with an average rating of 7.8, and holds a 8.4% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

438 Views
313 Comparison Views

100% willing to recommend

Skype for Business

Read 61 Skype for Business reviews

2,427 Views
859 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: October 2024).

Buyer's Guide

Unified Communications

October 2024

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Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (6th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Virtual Meetings (3rd)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 9.4%, up 6.8% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 8.4% mindshare, down 8.6% since last year.

Unified Communications

Virtual Meetings

Featured Reviews

Christopher Mills

Consultant at Verizon

Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."

"The product's initial setup phase is very easy."

"Desktop sharing is a valuable feature."

"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."

"The solution is scalable and is capable of working on every appliance on every operating system."

"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."

"I use the chat feature to communicate with my staff, which is very helpful."

"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."

More Skype for Business pros

Cons

"Cisco Jabber is not a collaborative tool."

"I presume that very small businesses would have a tough time justifying the investment."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."

"We have found that there is a lag because it cannot integrate with the internal landline."

"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

"The video quality could be improved, possibly due to internet connection issues."

"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."

"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."

"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"A license is required to use the solution."

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"We purchased an open license."

"The licensing is billed on a yearly basis."

"It may be slightly costly, but the features are awesome."

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"Our company pays for a license for us to use the solution."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

16%

Financial Services Firm

14%

Computer Software Company

13%

Government

Educational Organization

92%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Skype for Business?

The solution’s video quality is fine.

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What is your experience regarding pricing and costs for Skype for Business?

Skype for Business' pricing is reasonable.

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What needs improvement with Skype for Business?

The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.

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Comparisons

Cisco Unified Communications vs Cisco Jabber

Compared 35% of the time

Genesys PureConnect vs Cisco Jabber

Compared 21% of the time

Digium Asterisk vs Cisco Jabber

Compared 18% of the time

More Cisco Jabber Competitors

Webex vs Skype for Business

Compared 29% of the time

Cisco Unified Communications vs Skype for Business

Compared 16% of the time

TeamViewer vs Skype for Business

Compared 16% of the time

Zoom vs Skype for Business

Compared 16% of the time

Cisco Meeting Server vs Skype for Business

Compared 4% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

October 2024

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

October 2024

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Learn More

Cisco

Microsoft

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

October 2024

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