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Cisco Jabber vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (6th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 8.8%, up 7.8% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 13.4% mindshare, up 8.7% since last year.
Unified Communications
Virtual Meetings
 

Featured Reviews

CM
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.
Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"It's a good and stable product that fits my needs."
"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"I like the seamless integration to local telecommunications."
"I have found Skype for Business to be stable."
"I use the chat feature to communicate with my staff, which is very helpful."
"It saves trouble, and it saves us time."
 

Cons

"Cisco Jabber is not a collaborative tool."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"I presume that very small businesses would have a tough time justifying the investment."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"Going forward, I would like to see better call quality and reliability."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."
"There might be some invitation issues with Skype for Business."
"The integration with Outlook could be improved."
 

Pricing and Cost Advice

Information not available
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"Skype for Business' pricing is reasonable."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"It may be considered costly for certain markets, such as in India."
"It may be slightly costly, but the features are awesome."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
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Top Industries

By visitors reading reviews
Healthcare Company
19%
Financial Services Firm
13%
Computer Software Company
11%
Government
10%
Educational Organization
93%
Financial Services Firm
1%
Computer Software Company
1%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
 

Also Known As

Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: March 2025.
844,944 professionals have used our research since 2012.