Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #6 in UC , and holds a 8.9% mindshare in the category. Microsoft is ranked #3 in VM , with an average rating of 7.9, and holds a 10.4% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

380 Views
281 Comparison Views

100% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,382 Views
871 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: January 2025).

Buyer's Guide

Unified Communications

January 2025

Download the complete report

Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (6th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Virtual Meetings (3rd)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 8.9%, up 7.2% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 10.4% mindshare, up 8.7% since last year.

Unified Communications

Virtual Meetings

Featured Reviews

Christopher Mills

Consultant at Verizon

Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.

Read full review

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."

"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."

"Making calls and having meetings is easy."

"The solution is stable and scalable."

"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

"It's a good and stable product that fits my needs."

"What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."

"The integration with Microsoft Outlook for creating and scheduling meetings is nice."

More Skype for Business pros

Cons

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"The solution should improve the chat and add more flexibility to make a call."

"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."

"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."

"The technical support from Microsoft needs to be improved."

"There are issues with the bandwidth, particularly for external meetings,"

"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."

"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"It may be slightly costly, but the features are awesome."

"Our company pays for a license for us to use the solution."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

"We purchased an open license."

"The solution is priced fairly."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

More Skype for Business pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

See recommendations

831,158 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Healthcare Company

18%

Computer Software Company

12%

Financial Services Firm

12%

Government

11%

Educational Organization

92%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

Comparisons

Cisco Unified Communications vs Cisco Jabber

Compared 33% of the time

Genesys PureConnect vs Cisco Jabber

Compared 21% of the time

Digium Asterisk vs Cisco Jabber

Compared 19% of the time

More Cisco Jabber Competitors

Webex vs Skype for Business

Compared 29% of the time

Cisco Unified Communications vs Skype for Business

Compared 22% of the time

TeamViewer vs Skype for Business

Compared 16% of the time

Zoom vs Skype for Business

Compared 14% of the time

Cisco Meeting Server vs Skype for Business

Compared 3% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

January 2025

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

December 2024

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Learn More

Cisco

Microsoft

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

January 2025

Download Free Report

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: January 2025.

DOWNLOAD NOW

831,158 professionals have used our research since 2012.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.