Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #6 in UC , and holds a 8.6% mindshare in the category. Microsoft is ranked #3 in VM , with an average rating of 7.8, and holds a 11.5% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

374 Views
273 Comparison Views

100% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,412 Views
886 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: February 2025).

Buyer's Guide

Unified Communications

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (6th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Virtual Meetings (3rd)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 8.6%, up 7.4% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 11.5% mindshare, up 8.8% since last year.

Unified Communications

Virtual Meetings

Featured Reviews

Christopher Mills

Consultant at Verizon

Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."

"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."

"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."

"We really like the screen sharing tool. The user experience is smooth, and user-friendly."

"The ability to mute everyone else is pretty useful when there is a large audience."

"Our employees use this solution for a communal space to collaborate for organizational decision making."

"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."

"The integration with Microsoft Outlook for creating and scheduling meetings is nice."

More Skype for Business pros

Cons

"Cisco Jabber is not a collaborative tool."

"I presume that very small businesses would have a tough time justifying the investment."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."

"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."

"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."

"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

"The technical support from Microsoft needs to be improved."

"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."

"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."

"The initial setup could be simplified."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"We purchased an open license."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

"Skype for Business' pricing is reasonable."

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"Our company pays for a license for us to use the solution."

"The solution is priced fairly."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

18%

Financial Services Firm

12%

Computer Software Company

11%

Government

11%

Educational Organization

93%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Skype for Business?

The solution’s video quality is fine.

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What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

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What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

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Comparisons

Cisco Unified Communications vs Cisco Jabber

Compared 31% of the time

Digium Asterisk vs Cisco Jabber

Compared 19% of the time

Genesys PureConnect vs Cisco Jabber

Compared 19% of the time

More Cisco Jabber Competitors

Webex vs Skype for Business

Compared 29% of the time

Cisco Unified Communications vs Skype for Business

Compared 25% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

Zoom vs Skype for Business

Compared 14% of the time

Cisco Meeting Server vs Skype for Business

Compared 4% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

February 2025

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

January 2025

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

February 2025

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