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Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #7 in UC , and holds a 3.5% mindshare in the category. Microsoft is ranked #5 in VM , with an average rating of 8.0, and holds a 5.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.
Cisco Jabber
Read 4 Cisco Jabber reviews
  • 470 Views
  • 357 Comparison Views
100% willing to recommend
Skype for Business
Read 63 Skype for Business reviews
  • 1,935 Views
  • 1,432 Comparison Views
79% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

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Buyer's Guide
Unified Communications
February 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (7th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.5%, down 8.6% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 5.2% mindshare, down 11.5% since last year.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Jabber3.5%
Cisco Unified Communications9.6%
3CX Live Chat7.2%
Other79.7%
Unified Communications
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Skype for Business5.2%
Zoom Workplace Business8.6%
Webex6.8%
Other79.4%
Virtual Meetings
 

Featured Reviews

reviewer912129 - PeerSpot reviewer
reviewer912129
Senior Technical Manager at a financial services firm with 501-1,000 employees
Stable, easy to set up, and works fine
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
Read full review
reviewer1854369 - PeerSpot reviewer
reviewer1854369
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The GUI is very user-friendly."
"The quality of the meetings is very good."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"The calling features are most valuable, especially now as we are working remotely."
"I like the seamless integration to local telecommunications."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"The security seems good."
More Skype for Business pros
 

Cons

"Cisco Jabber is not a collaborative tool."
"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"Skype for Business is not stable."
"There are issues with the bandwidth, particularly for external meetings,"
"There are not many options, in terms of some other third-party integration."
"There might be some invitation issues with Skype for Business."
"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."
"We have had trouble with scalability when trying to host large meetings."
"I don't recall coming across any big missing features."
More Skype for Business cons
 

Pricing and Cost Advice

Information not available
"I use the product's open-source version."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
"It may be considered costly for certain markets, such as in India."
"Previously, I did not use another solution."
"The licensing is billed on a yearly basis."
"Our company pays for a license for us to use the solution."
More Skype for Business pricing and cost advice
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
14%
Government
11%
University
9%
Marketing Services Firm
18%
Manufacturing Company
13%
Comms Service Provider
10%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

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What do you like most about Skype for Business?
The solution’s video quality is fine.
See all answers
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
See all answers
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
See all answers
 

Comparisons

Cisco Unified Communications vs Cisco Jabber Logo
Cisco Unified Communications vs Cisco Jabber
Compared 31% of the time
Digium Asterisk vs Cisco Jabber Logo
Digium Asterisk vs Cisco Jabber
Compared 27% of the time
More Cisco Jabber Competitors
Zoom Workplace Business vs Skype for Business Logo
Zoom Workplace Business vs Skype for Business
Compared 17% of the time
TeamViewer Business vs Skype for Business Logo
TeamViewer Business vs Skype for Business
Compared 14% of the time
Webex vs Skype for Business Logo
Webex vs Skype for Business
Compared 14% of the time
Cisco Unified Communications vs Skype for Business Logo
Cisco Unified Communications vs Skype for Business
Compared 10% of the time
UberConference vs Skype for Business Logo
UberConference vs Skype for Business
Compared 4% of the time
More Skype for Business Competitors
 

Product Reports

Buyer's Guide
Unified Communications
February 2026
Cisco Jabber reportDownload Cisco Jabber product report
Buyer's Guide
Skype for Business
January 2026
Skype for Business reportDownload Skype for Business product report
 

Also Known As

Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Cisco
Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Microsoft
 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Buyer's Guide
Unified Communications
February 2026
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.