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Cisco Jabber vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (8th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.1%, down 7.6% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 3.7% mindshare, down 13.0% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Cisco Jabber3.1%
Cisco Unified Communications9.4%
3CX Live Chat7.5%
Other80.0%
Unified Communications
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.7%
Zoom Workplace Business7.4%
Webex5.2%
Other83.7%
Virtual Meetings
 

Featured Reviews

reviewer912129 - PeerSpot reviewer
Senior Technical Manager at a financial services firm with 501-1,000 employees
Stable, easy to set up, and works fine
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In summary, this product worked well for what I needed to do."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"Everyone in our company uses Cisco Jabber for phone calls and internal chat."
"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"This product makes my life much easier by shortening the distance between my boss and the rest of my team."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"Skype for Business and video conferencing makes it easier to work from home."
"The solution is stable and scalable."
"Since introducing Microsoft Lync, our users can now call other Lync users in other organizations."
"Screen sharing, control in the session, and file sharing are easy."
"Skype for Business is good for meetings and instant messaging."
"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."
"It's a good and stable product that fits my needs."
"The most valuable feature of Skype for Business is overall it is an okay solution."
 

Cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Cisco Jabber is not a collaborative tool."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically."
"I presume that very small businesses would have a tough time justifying the investment."
"I presume that very small businesses would have a tough time justifying the investment."
"Cisco Jabber is not a collaborative tool."
"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."
"There have been a few issues working with vendor."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
 

Pricing and Cost Advice

Information not available
"Our company pays for a license for us to use the solution."
"The licensing is billed on a yearly basis."
"It may be considered costly for certain markets, such as in India."
"Skype for Business' pricing is reasonable."
"I use the product's open-source version."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
17%
Government
10%
Healthcare Company
8%
Financial Services Firm
19%
Comms Service Provider
11%
Marketing Services Firm
11%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
 

Also Known As

Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: May 2026.
896,563 professionals have used our research since 2012.