Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #7 in UC , and holds a 3.5% mindshare in the category. Microsoft is ranked #5 in VM , with an average rating of 8.0, and holds a 5.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

470 Views
357 Comparison Views

100% willing to recommend

Skype for Business

Read 63 Skype for Business reviews

1,935 Views
1,432 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: January 2026).

Buyer's Guide

Unified Communications

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (7th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (5th)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.5%, down 8.6% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 5.2% mindshare, down 11.5% since last year.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Jabber	3.5%
Cisco Unified Communications	9.6%
3CX Live Chat	7.2%
Other	79.7%

Unified Communications

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Skype for Business	5.2%
Zoom Workplace Business	8.6%
Webex	6.8%
Other	79.4%

Virtual Meetings

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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reviewer1854369

Executive at a government with 201-500 employees

Relying on dependable communication features for efficient collaboration

I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The GUI is very user-friendly."

"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."

"There are free versions of the solution available."

"The quality of the meetings is very good."

"Using this solution has helped us to cut long distance calls, as well as video services from third parties."

"What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."

"It's a good product, we like using it."

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

More Skype for Business pros

Cons

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"The initial setup could be simplified."

"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."

"I don't recall coming across any big missing features."

"The cost of Skype for Business has room for improvement."

"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."

"We have found that there is a lag because it cannot integrate with the internal landline."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

"Our company pays for a license for us to use the solution."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"The solution is priced fairly."

"We purchased an open license."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"A license is required to use the solution."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Financial Services Firm

13%

University

10%

Government

Marketing Services Firm

18%

Manufacturing Company

13%

Comms Service Provider

10%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	19
Large Enterprise	27

Questions from the Community

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What do you like most about Skype for Business?

The solution’s video quality is fine.

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What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

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What needs improvement with Skype for Business?

I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...

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Comparisons

Digium Asterisk vs Cisco Jabber

Compared 29% of the time

Cisco Unified Communications vs Cisco Jabber

Compared 25% of the time

More Cisco Jabber Competitors

Zoom Workplace Business vs Skype for Business

Compared 17% of the time

TeamViewer Business vs Skype for Business

Compared 15% of the time

Webex vs Skype for Business

Compared 15% of the time

Cisco Unified Communications vs Skype for Business

Compared 11% of the time

TeamViewer Blizz vs Skype for Business

Compared 5% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

January 2026

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Buyer's Guide

Skype for Business

January 2026

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

January 2026

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.