No more typing reviews! Try our Samantha, our new voice AI agent.

Cisco Jabber vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (8th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.1%, down 7.6% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 3.7% mindshare, down 13.0% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Cisco Jabber3.1%
Cisco Unified Communications9.4%
3CX Live Chat7.5%
Other80.0%
Unified Communications
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.7%
Zoom Workplace Business7.4%
Webex5.2%
Other83.7%
Virtual Meetings
 

Featured Reviews

reviewer912129 - PeerSpot reviewer
Senior Technical Manager at a financial services firm with 501-1,000 employees
Stable, easy to set up, and works fine
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.  It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"Everyone in our company uses Cisco Jabber for phone calls and internal chat."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"In summary, this product worked well for what I needed to do."
"This product makes my life much easier by shortening the distance between my boss and the rest of my team."
"Using this solution has helped us to cut long distance calls, as well as video services from third parties."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"It's a good product, we like using it."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"The ability to mute everyone else is pretty useful when there is a large audience."
"The most valuable feature is stability."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
 

Cons

"I presume that very small businesses would have a tough time justifying the investment."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"Cisco Jabber is not a collaborative tool."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"We can't rely on Skype for that and that's why we sometimes use Google Meet instead."
"This is not a solution I would recommend."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
"There were stability issues and scalability issues."
 

Pricing and Cost Advice

Information not available
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"Our company pays for a license for us to use the solution."
"I use the product's open-source version."
"Skype for Business' pricing is reasonable."
"The solution is priced fairly."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"It may be slightly costly, but the features are awesome."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
report
Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.
899,324 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
15%
Government
10%
Construction Company
8%
Financial Services Firm
18%
Comms Service Provider
11%
Marketing Services Firm
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
 

Also Known As

Jabber
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: May 2026.
899,324 professionals have used our research since 2012.