Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #7 in UC , and holds a 3.1% mindshare in the category. Microsoft is ranked #5 in VM , with an average rating of 7.8, and holds a 4.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

527 Views
401 Comparison Views

100% willing to recommend

Skype for Business

Read 63 Skype for Business reviews

2,665 Views
1,972 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

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Helped 886,510 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (7th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (5th)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.1%, down 8.8% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 4.3% mindshare, down 13.3% since last year.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
Cisco Jabber	3.1%
Cisco Unified Communications	9.5%
3CX Live Chat	7.3%
Other	80.1%

Unified Communications

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Skype for Business	4.3%
Zoom Workplace Business	7.7%
Webex	5.7%
Other	82.3%

Virtual Meetings

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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reviewer1854369

Executive at a government with 201-500 employees

Relying on dependable communication features for efficient collaboration

I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In summary, this product worked well for what I needed to do."

"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"Everyone in our company uses Cisco Jabber for phone calls and internal chat."

"This product makes my life much easier by shortening the distance between my boss and the rest of my team."

"Screen sharing, control in the session, and file sharing are easy."

"The solution appears to be quite stable."

"The security seems good."

"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."

"We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well."

"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."

"The product helps me make international calls."

"The stability was good; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."

More Skype for Business pros

Cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically."

"Cisco Jabber is not a collaborative tool."

"I presume that very small businesses would have a tough time justifying the investment."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"I presume that very small businesses would have a tough time justifying the investment."

"We have found that there is a lag because it cannot integrate with the internal landline."

"Your telco, in such a scenario, could be Microsoft itself but this kind of solution involves some interesting downsides."

"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."

"There are issues with the bandwidth, particularly for external meetings,"

"Going forward, I would like to see better call quality and reliability."

"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"Previously, I did not use another solution."

"The solution is priced fairly."

"It may be considered costly for certain markets, such as in India."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

"We purchased an open license."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

16%

Government

10%

University

Financial Services Firm

19%

Marketing Services Firm

11%

Comms Service Provider

11%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	19
Large Enterprise	27

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...

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What is your primary use case for Skype for Business?

We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...

See all answers

Comparisons

Cisco Unified Communications vs Cisco Jabber

Compared 31% of the time

Digium Asterisk vs Cisco Jabber

Compared 29% of the time

More Cisco Jabber Competitors

Zoom Workplace Business vs Skype for Business

Compared 15% of the time

TeamViewer vs Skype for Business

Compared 11% of the time

Microsoft Teams vs Skype for Business

Compared 9% of the time

GoToMeeting vs Skype for Business

Compared 8% of the time

Vidyo vs Skype for Business

Compared 4% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

March 2026

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

March 2026

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

March 2026

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