GoToMeeting vs Webex comparison

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #9 with an average rating of 8.0, while Cisco is ranked #2 with an average rating of 8.0. GoTo holds a 3.5% mindshare in VM, compared to Cisco’s 17.9% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

727 Views
361 Comparison Views

88% willing to recommend

Webex

Read 123 Webex reviews

3,769 Views
1,461 Comparison Views

86% willing to recommend

GoToMeeting

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and GoToMeeting are both leading products in the video conferencing and collaboration software category. Webex appears to have the upper hand with more comprehensive features, although it is more expensive. GoToMeeting offers lower latency and better pricing but lacks some advanced functionalities.

Features: Webex provides screen sharing, whiteboards, and video/audio conferencing with seamless Outlook integration, all accessible via a mobile interface. GoToMeeting, while offering robust basic meeting functionalities and excellent audio quality, lacks the virtual meeting rooms and extensive collaboration tools that Webex includes.

Room for Improvement: Webex can improve in ease of use and integration with non-Cisco systems, and it is priced higher than many competitors. GoToMeeting needs enhancements in its interface, speed, and third-party integrations, and it could benefit from improvements in video quality for large meetings.

Ease of Deployment and Customer Service: Webex is primarily available on the Public Cloud, offering Hybrid and Private Cloud options but has mixed reviews for its customer service. GoToMeeting is also deployed on the Public Cloud, with some On-premises use, and is praised for straightforward setup but still requires better customer support.

Pricing and ROI: Webex requires costly licensing fees justified by its features and Cisco brand reliability, though users report good ROI. GoToMeeting, despite being cheaper with recent price adjustments, is perceived as still pricey, but it saves travel costs and might not be cost-effective for large-scale deployments.

To learn more, read our detailed GoToMeeting vs. Webex Report (Updated: January 2025).

Buyer's Guide

GoToMeeting vs. Webex

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.5%, down from 4.1% compared to the previous year. The mindshare of Webex is 17.9%, up from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Jacky Hood

CEO at FieldDay Solutions, Inc.

A straightforward setup with good stability and decent pricing

The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"The most important feature for me was the iPhone app."

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"Reduced the need for physically commuting between offices."

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

More GoToMeeting pros

"The video conferencing quality is better than that of other solutions."

"The product's initial setup phase was straightforward."

"The most valuable features of the solution revolve around stability and performance."

"I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice."

"Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses."

"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected."

"The most valuable features of the solution are communication, screen sharing, and collaboration."

"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."

More Webex pros

Cons

"Lacks ease of connectivity, calendar integrations, and third-party app integrations."

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"It is not so stable."

"The interface is a little outdated and could be better."

"I didn't like the fact that they tried to make their new version look like Zoom."

More GoToMeeting cons

"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."

"We have had issues where some of the invited participants are not able to join the meeting."

"Sometimes we've had issues with the connection."

"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."

"In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings."

"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."

"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."

"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."

More Webex cons

Pricing and Cost Advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"I rate the platform's pricing a six out of ten."

"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."

"Webex is very expensive."

"We paid for our Webex license as a bundle."

"The solution is low-cost for a hybrid model."

"You can opt for yearly licensing with Webex."

"The price of Webex is in the middle range compared to the market."

"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

17%

Educational Organization

15%

Real Estate/Law Firm

11%

Educational Organization

85%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about GoToMeeting?

Reduced the need for physically commuting between offices.

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What is your experience regarding pricing and costs for GoToMeeting?

This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

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What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Skype for Business vs GoToMeeting

Compared 57% of the time

Zoom vs GoToMeeting

Compared 43% of the time

More GoToMeeting Competitors

Skype for Business vs Webex

Compared 30% of the time

Cisco Meeting Server vs Webex

Compared 23% of the time

Zoom vs Webex

Compared 15% of the time

TeamViewer vs Webex

Compared 12% of the time

Cisco TelePresence vs Webex

Compared 7% of the time

More Webex Competitors

Product Reports

Buyer's Guide

GoToMeeting

February 2025

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Buyer's Guide

Webex

January 2025

Download Webex product report

Also Known As

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Cisco Spark

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToMeeting vs. Webex

January 2025

Free Report: GoToMeeting vs. Webex

Find out what your peers are saying about GoToMeeting vs. Webex and other solutions. Updated: January 2025.

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