GoToMeeting vs Webex comparison

LogMeIn and Cisco are both solutions in the Virtual Meetings category. LogMeIn is ranked #9 with an average rating of 8.0, while Cisco is ranked #2 with an average rating of 8.0. LogMeIn holds a 4.0% mindshare in VM, compared to Cisco’s 16.7% mindshare. Additionally, 88% of LogMeIn users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

874 Views
401 Comparison Views

88% willing to recommend

Webex

Read 123 Webex reviews

3,902 Views
1,505 Comparison Views

86% willing to recommend

GoToMeeting

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoToMeeting and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoToMeeting vs. Webex Report (Updated: October 2024).

Buyer's Guide

GoToMeeting vs. Webex

October 2024

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Helped 816,192 peers since 2012

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

9th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of GoToMeeting is 4.0%, down from 4.1% compared to the previous year. The mindshare of Webex is 16.7%, up from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"It works, it's reliable."

"The solution worked well specifically for audio meetings."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."

"The most valuable feature is the dial-in capability."

More GoToMeeting pros

"I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting."

"Integrates well with other Cisco solutions."

"The solution is perfectly stable, it normally performs very well."

"Overall the quality of the solution is very good."

"The video quality is good."

"The most valuable feature is Webex's user-friendly video conferencing."

"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."

"We can access and conduct meetings remotely from anywhere using Webex."

More Webex pros

Cons

"The interface is a little outdated and could be better."

"The product itself doesn't stand out against other options on the market."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"It is not so stable."

"The sound quality is good but the video quality needs improvement."

More GoToMeeting cons

"The performance is not always good and could be improved."

"They should work to make it simpler."

"It should be more integrated with third-party vendors."

"Sometimes we've had issues with the connection."

"Webex is a very demanding application, so it requires a very heavy bandwidth."

"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."

"Cisco could maybe make Webex more integrated and compatible with other platforms."

"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."

More Webex cons

Pricing and Cost Advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"There is an annual license required for this solution."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."

"For me, there is no licensing fee."

"There are licenses for business to use the solution but for end-users, there is not."

"There is a license needed to use this solution."

"I rate the platform's pricing a six out of ten."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

University

22%

Computer Software Company

15%

Educational Organization

13%

Financial Services Firm

12%

Educational Organization

84%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about GoToMeeting?

Reduced the need for physically commuting between offices.

See all answers

What is your experience regarding pricing and costs for GoToMeeting?

This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Skype for Business vs GoToMeeting

Compared 59% of the time

Zoom vs GoToMeeting

Compared 41% of the time

More GoToMeeting Competitors

Cisco Meeting Server vs Webex

Compared 26% of the time

Skype for Business vs Webex

Compared 22% of the time

TeamViewer vs Webex

Compared 15% of the time

Zoom vs Webex

Compared 15% of the time

Cisco TelePresence vs Webex

Compared 10% of the time

More Webex Competitors

Product Reports

Buyer's Guide

GoToMeeting

November 2024

Download GoToMeeting product report

Buyer's Guide

Webex

October 2024

Download Webex product report

Also Known As

No data available

Cisco Spark

Learn More

LogMeIn

Cisco

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToMeeting vs. Webex

October 2024

Free Report: GoToMeeting vs. Webex

Find out what your peers are saying about GoToMeeting vs. Webex and other solutions. Updated: October 2024.

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816,192 professionals have used our research since 2012.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.