GoToMeeting vs Webex comparison

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #9 with an average rating of 8.0, while Cisco is ranked #2 with an average rating of 8.0. GoTo holds a 3.9% mindshare in VM, compared to Cisco’s 16.6% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

844 Views
384 Comparison Views

88% willing to recommend

Webex

Read 123 Webex reviews

3,874 Views
1,451 Comparison Views

86% willing to recommend

GoToMeeting

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoToMeeting and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoToMeeting vs. Webex Report (Updated: December 2024).

Buyer's Guide

GoToMeeting vs. Webex

December 2024

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Helped 824,053 peers since 2012

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

9th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.9%, down from 4.1% compared to the previous year. The mindshare of Webex is 16.6%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"It's easy to set up."

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"We can record meetings and share the screen with participants."

"It works, it's reliable."

"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

More GoToMeeting pros

"It is user-friendly."

"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."

"Webex is a reliable solution and has good video quality."

"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."

"I don't think Zoom has anywhere near the features and functionality of Webex."

"It is a scalable solution."

"I enjoy being able to make video calls."

"It is very powerful and stable."

More Webex pros

Cons

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"The sound quality is good but the video quality needs improvement."

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

"It is not so stable."

"The interface is a little outdated and could be better."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

More GoToMeeting cons

"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."

"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."

"The interface of Webex should be improved and it is difficult to find information."

"The solution should have better integration with Microsoft."

"They should work to make it simpler."

"It would be better if I could just join meetings directly on the web without extra downloads and steps."

"Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial."

"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."

More Webex cons

Pricing and Cost Advice

"Negotiate for discounts."

"GoToMeeting is a little bit expensive compared to other products."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"The cost is pretty high compared to the competitors."

"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."

"There are no licensing fees."

"We paid for our Webex license as a bundle."

"There is a license needed to use this solution."

"Webex is expensive, especially compared to Zoom or Google."

"We purchase the product's yearly license. It is expensive."

"The price should be improved significantly."

More Webex pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

25%

Computer Software Company

17%

Educational Organization

14%

Financial Services Firm

13%

Educational Organization

84%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about GoToMeeting?

Reduced the need for physically commuting between offices.

See all answers

What is your experience regarding pricing and costs for GoToMeeting?

This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Skype for Business vs GoToMeeting

Compared 60% of the time

Zoom vs GoToMeeting

Compared 40% of the time

More GoToMeeting Competitors

Cisco Meeting Server vs Webex

Compared 26% of the time

Skype for Business vs Webex

Compared 24% of the time

Zoom vs Webex

Compared 15% of the time

TeamViewer vs Webex

Compared 14% of the time

Cisco TelePresence vs Webex

Compared 9% of the time

More Webex Competitors

Product Reports

Buyer's Guide

GoToMeeting

December 2024

Download GoToMeeting product report

Buyer's Guide

Webex

November 2024

Download Webex product report

Also Known As

No data available

Cisco Spark

Learn More

GoTo

Cisco

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToMeeting vs. Webex

December 2024

Free Report: GoToMeeting vs. Webex

Find out what your peers are saying about GoToMeeting vs. Webex and other solutions. Updated: December 2024.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.