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Cisco TelePresence vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #8 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 3.9% mindshare in VM, compared to Zoom Video Communications’s 11.0% mindshare. Additionally, 85% of Cisco users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.
Cisco TelePresence
Read 8 Cisco TelePresence reviews
  • 680 Views
  • 352 Comparison Views
85% willing to recommend
Zoom
Read 208 Zoom reviews
  • 6,532 Views
  • 1,158 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and Zoom are in the video conferencing market. While Cisco is favored for its superior video quality, Zoom is preferred due to its versatility and range of features.

Features: Cisco TelePresence offers high-definition video quality, integration with enterprise systems, and a boardroom-like meeting experience. Zoom includes screen sharing, virtual backgrounds, and breakout rooms, providing flexibility for various users, such as small businesses and educational institutions.

Room for Improvement: Cisco could enhance its software offerings and reduce dependency on specialized hardware. Simplifying setup procedures could make it more appealing to smaller companies. Additionally, new features beyond its traditional strengths could expand its market reach. Zoom could improve by enhancing video quality to match hardware-based solutions, increasing security measures for privacy concerns, and offering more robust integration options for enterprise systems.

Ease of Deployment and Customer Service: Cisco TelePresence requires extensive hardware installation and is best for enterprises with IT resources. Its customer service is tailored for corporate users. Zoom benefits from a cloud-based setup, quick deployment, and minimal equipment needs, making it accessible for businesses of all sizes. It offers efficient customer support through user-friendly online resources.

Pricing and ROI: Cisco TelePresence involves significant initial costs due to specialized equipment but offers high-quality conferencing for large enterprises. Zoom is competitively priced, generating high ROI with scalable solutions, making it attractive for businesses seeking cost efficiency without large upfront investments.

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To learn more, read our detailed Cisco TelePresence vs. Zoom Report (Updated: March 2025).
Buyer's Guide
Cisco TelePresence vs. Zoom
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
208
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.9%, down from 4.2% compared to the previous year. The mindshare of Zoom is 11.0%, down from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

CarolineXavier - PeerSpot reviewer
It's our go-to solution for demonstrating our services to clients
I use Cisco Telepresence for meetings with clients and internal meetings. It's our go-to solution for demonstrating our services to clients The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during…
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Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable. So, I would rate the stability a ten out of ten."
"We have a dual screen option to enable video and content sharing."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"The SpeakerTrack feature is the most valuable feature."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The configuration is a valuable."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"PresenterTrack cameras improve the meeting experience."
More Cisco TelePresence pros
"The solution is easy to navigate."
"The product is quite secure and you can use it remotely. I've never heard of there being any security issues."
"This is the easiest product to use for videoconferencing."
"The most valuable feature of this solution is its ease of use."
"The most valuable feature is that it's free."
"The product runs pretty smoothly so I haven't had to contact technical support."
"The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
"Zoom provides different background screen functionalities for privacy protection."
More Zoom pros
 

Cons

"Cisco TelePresence could improve its integration capabilities."
"The price of Cisco TelePresence overall should be reduced."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The calling features can be improved."
"The tool is expensive."
"It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now."
"If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."
"Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."
"Zoom's drawing tools could be better integrated."
"I would like to see support for transferring files."
"Extra security would be a good added feature."
"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."
"The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."
More Zoom cons
 

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"I will rate the tool's pricing an eight out of ten."
"Zoom is free to use."
"The price of Zoom is a bit expensive."
"Zoom is free."
"I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"There is a licensing fee and although the price is fair, it can be a little cheaper."
"The free version has a time limit, but paid subscriptions are available."
"I am using the free version."
More Zoom pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
13%
University
12%
Financial Services Firm
10%
Educational Organization
92%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
See all answers
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.
See all answers
What advice do you have for others considering Cisco TelePresence?
I recommend it to clients and would rate it 10 out of 10.
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
See all answers
 

Comparisons

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Webex vs Cisco TelePresence
Compared 33% of the time
Polycom RealPresence Clariti vs Cisco TelePresence Logo
Polycom RealPresence Clariti vs Cisco TelePresence
Compared 25% of the time
Polycom RealPresence Desktop vs Cisco TelePresence Logo
Polycom RealPresence Desktop vs Cisco TelePresence
Compared 22% of the time
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Webex vs Zoom Logo
Webex vs Zoom
Compared 29% of the time
Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 27% of the time
GoToMeeting vs Zoom Logo
GoToMeeting vs Zoom
Compared 11% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 10% of the time
Zoho Meeting vs Zoom Logo
Zoho Meeting vs Zoom
Compared 6% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Virtual Meetings
February 2025
Cisco TelePresence reportDownload Cisco TelePresence product report
Buyer's Guide
Zoom
February 2025
Zoom reportDownload Zoom product report
 

Also Known As

TelePresence
No data available
 

Overview

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.
Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications
 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Cisco TelePresence vs. Zoom
March 2025
Free Report: Cisco TelePresence vs. Zoom
Find out what your peers are saying about Cisco TelePresence vs. Zoom and other solutions. Updated: March 2025.
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