Try our new research platform with insights from 80,000+ expert users

Cisco TelePresence vs Zoom comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
9th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
215
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.4%, down from 4.2% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The SpeakerTrack feature is the most valuable feature."
"The configuration is a valuable."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"It was stable. So, I would rate the stability a ten out of ten."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"We have a dual screen option to enable video and content sharing."
"Zoom is mobile-ready and easy to use."
"The most valuable features of Zoom are simplicity and reliability."
"The solution is easy to scale."
"Zoom is scalable, it can handle meetings with lots of delegates."
"Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook."
"The Zoom software is complete and effective, light and secure."
"The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. ..........I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer."
"The user interface is simple."
 

Cons

"Cisco TelePresence could improve its integration capabilities."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The price of Cisco TelePresence overall should be reduced."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The tool is expensive."
"The calling features can be improved."
"They could improve security more."
"The security needs to be improved."
"There is insufficient customization."
"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
"I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software."
"I would like to see an integration with Microsoft."
"It is difficult to see and control whether you're muted or not, so the interface should be improved."
"The only issue I have is that some clients have difficulty connecting to the audio side of things."
 

Pricing and Cost Advice

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"I will rate the tool's pricing an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"The pricing is expensive, therefore I rate it an eight out of ten."
"Zoom is free to use."
"There are no licensing fees required."
"There is a yearly license for this solution. I would like it if they offered better prices."
"I use the free version of Zoom."
"I have been using the free version of Zoom."
"The free version has a time limit, but paid subscriptions are available."
"We do not incur any licensing costs, as we use the free version."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
848,716 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
University
14%
Government
13%
Financial Services Firm
12%
Computer Software Company
11%
Educational Organization
91%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.
 

Comparisons

 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Cisco TelePresence vs. Zoom and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.