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Cisco TelePresence vs Polycom RealPresence Clariti comparison

Cisco and Poly are both solutions in the Virtual Meetings category. Cisco is ranked #8 with an average rating of 8.0, while Poly is ranked #12 with an average rating of 8.5. Cisco holds a 4.0% mindshare in VM, compared to Poly’s 1.7% mindshare. Additionally, 85% of Cisco users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.
Cisco TelePresence
Read 8 Cisco TelePresence reviews
  • 689 Views
  • 377 Comparison Views
85% willing to recommend
Polycom RealPresence Clariti
Read 5 Polycom RealPresence Clariti reviews
  • 242 Views
  • 137 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and Polycom RealPresence Clariti are competing video conferencing solutions for enterprise needs. Cisco holds an advantage in security and integration, while Polycom excels in feature diversity.

Features: Cisco TelePresence offers high-definition video quality, seamless integration with Cisco environments, and security features ideal for secure communication. Polycom RealPresence Clariti boasts robust interoperability with various platforms, content sharing, and collaboration tools that cater to diverse enterprise requirements.

Room for Improvement: Cisco TelePresence could enhance third-party interoperability, expand feature diversity, and adjust its pricing model for more competitiveness. Polycom RealPresence Clariti may benefit from enhancing video quality, improving integration within specific network infrastructures, and streamlining its user interface for ease of use.

Ease of Deployment and Customer Service: Cisco TelePresence is straightforward to deploy, especially within existing Cisco networks, and offers strong support services. Polycom RealPresence Clariti provides a flexible deployment model suitable for cloud and on-premise, with notable versatility and broad interoperability. Both provide commendable customer service, with Cisco offering more specialized support.

Pricing and ROI: Cisco TelePresence presents a high initial cost but promises strong ROI through performance and integration efficiency. Polycom RealPresence Clariti offers potentially lower initial costs with flexible pricing models, making it attractive for companies looking for broad communication capabilities. Cisco achieves savings in long-term integration, while Polycom provides immediate value through versatile pricing.

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To learn more, read our detailed Cisco TelePresence vs. Polycom RealPresence Clariti Report (Updated: January 2025).
Buyer's Guide
Cisco TelePresence vs. Polycom RealPresence Clariti
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Polycom RealPresence Clariti
Ranking in Virtual Meetings
12th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 4.0%, down from 4.1% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

CarolineXavier - PeerSpot reviewer
It's our go-to solution for demonstrating our services to clients
I use Cisco Telepresence for meetings with clients and internal meetings. It's our go-to solution for demonstrating our services to clients The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during…
Read full review
Sreejith Thulasidas - PeerSpot reviewer
Provides video calling facilities with good video and audio clarity
Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The configuration is a valuable."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"We have a dual screen option to enable video and content sharing."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"PresenterTrack cameras improve the meeting experience."
"It was stable. So, I would rate the stability a ten out of ten."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
More Cisco TelePresence pros
"It does a good job of integrating with other software."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"It's on-prem, which is great."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
 

Cons

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The tool is expensive."
"Cisco TelePresence could improve its integration capabilities."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The price of Cisco TelePresence overall should be reduced."
"The calling features can be improved."
"The customer needs this platform to be a little bit more customized."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"Could have a wider range of use cases."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
 

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"I will rate the tool's pricing an eight out of ten."
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Government
12%
University
12%
Financial Services Firm
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
See all answers
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.
See all answers
What advice do you have for others considering Cisco TelePresence?
I recommend it to clients and would rate it 10 out of 10.
See all answers
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
See all answers
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
See all answers
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
See all answers
 

Comparisons

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Compared 20% of the time
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Compared 17% of the time
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Compared 41% of the time
More Polycom RealPresence Clariti Competitors
 

Product Reports

Buyer's Guide
Virtual Meetings
February 2025
Cisco TelePresence reportDownload Cisco TelePresence product report
Buyer's Guide
Virtual Meetings
February 2025
Polycom RealPresence Clariti reportDownload Polycom RealPresence Clariti product report
 

Also Known As

TelePresence
RealPresence Clariti, Clariti
 

Overview

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.
Cisco

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly
 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Baptist Health Corbin, North Carolina Central University
Buyer's Guide
Cisco TelePresence vs. Polycom RealPresence Clariti
January 2025
Free Report: Cisco TelePresence vs. Polycom RealPresence Clariti
Find out what your peers are saying about Cisco TelePresence vs. Polycom RealPresence Clariti and other solutions. Updated: January 2025.
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