Cisco TelePresence vs Webex comparison

Cisco TelePresence and Webex are both solutions in the Virtual Meetings category. Cisco TelePresence is ranked #8 with an average rating of 8.7, while Webex is ranked #2 with an average rating of 7.9. Cisco TelePresence holds a 3.3% mindshare in VM, compared to Webex’s 16.2% mindshare. Additionally, 85% of Cisco TelePresence users are willing to recommend the solution, compared to 87% of Webex users who would recommend it.

Cisco TelePresence

Read 9 Cisco TelePresence reviews

638 Views
638 Comparison Views

85% willing to recommend

Webex

Read 125 Webex reviews

1,960 Views
1,882 Comparison Views

87% willing to recommend

Cisco TelePresence

Webex

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and Webex are products in the video conferencing market. Webex appears to have the upper hand due to its cloud-based flexibility and integration capabilities.

Features: Cisco TelePresence provides high-definition video quality, an immersive communication experience, and secure network integration. Webex offers comprehensive collaboration tools, seamless integration with various applications, and device adaptability for digital meetings and collaborative projects.

Room for Improvement: Cisco TelePresence could enhance mobility options, reduce infrastructure dependency, and streamline integration with third-party platforms. Webex might benefit from improved user interface intuitiveness, more robust offline functionalities, and enhanced audio clarity in low-bandwidth scenarios.

Ease of Deployment and Customer Service: Cisco TelePresence requires significant infrastructure investment and on-site installation, suitable for businesses seeking permanent setups. Webex offers cloud-based deployment with minimal setup, making it ideal for rapid remote team implementation. Both offer responsive customer support, with Webex maximizing time efficiency through its deployment model.

Pricing and ROI: Cisco TelePresence involves high upfront costs due to hardware needs but provides returns for businesses using its full capabilities. Webex presents a cost-effective entry with flexible subscription models, facilitating scalability and quicker deployment, yielding faster ROI for diverse enterprises.

To learn more, read our detailed Cisco TelePresence vs. Webex Report (Updated: July 2025).

Buyer's Guide

Cisco TelePresence vs. Webex

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco TelePresence

Ranking in Virtual Meetings

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

125

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.3%, down from 4.4% compared to the previous year. The mindshare of Webex is 16.2%, up from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

One-click meeting access and seamless integration enhance video conferencing experience

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

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Wajid Khattak

Procurement Officer at Emerging Systems

Easy to use, enables remote meetings, and saves time and money

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."

"The configuration is a valuable."

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."

"It was stable. So, I would rate the stability a ten out of ten."

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

"The SpeakerTrack feature is the most valuable feature."

"We have a dual screen option to enable video and content sharing."

"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."

More Cisco TelePresence pros

"The most valuable feature of Webex is ease to use."

"We can access and conduct meetings remotely from anywhere using Webex."

"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."

"The important feature is breakout sessions. We can create a breakout session if you want to hold a conference and make a room only for some people at the meeting."

"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."

"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."

"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."

"It's easy to dial the numbers and the process of connecting a call is very intuitive."

More Webex pros

Cons

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"The price of Cisco TelePresence overall should be reduced."

"The tool is expensive."

"The calling features can be improved."

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"Cisco TelePresence could improve its integration capabilities."

"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."

"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."

"Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial."

"The solution at times is not stable."

"In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings."

"It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application."

"The product's user interface is an area with shortcomings, making it an area where improvements are required."

"The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."

More Webex cons

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"I will rate the tool's pricing an eight out of ten."

"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"I believe the license to be monthly."

"The pricing of this solution is fine and I am satisfied with it."

"The price should be improved significantly."

"There is a license needed to use this solution."

"I use the solution for free because I don't use the solution's enterprise version."

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Government

13%

Computer Software Company

11%

Performing Arts

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Cisco TelePresence?

It was stable. So, I would rate the stability a ten out of ten.

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What needs improvement with Cisco TelePresence?

See all answers

What advice do you have for others considering Cisco TelePresence?

Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...

See all answers

Comparisons

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Polycom RealPresence Clariti vs Cisco TelePresence

Compared 18% of the time

More Cisco TelePresence Competitors

Skype for Business vs Webex

Compared 32% of the time

Cisco Meeting Server vs Webex

Compared 17% of the time

Zoom vs Webex

Compared 17% of the time

Adobe Connect vs Webex

Compared 13% of the time

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Product Reports

Buyer's Guide

Virtual Meetings

June 2025

Download Cisco TelePresence product report

Buyer's Guide

Webex

June 2025

Download Webex product report

Also Known As

TelePresence

Cisco Spark

Overview

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.

Cisco

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

Cisco TelePresence vs. Webex

July 2025

Free Report: Cisco TelePresence vs. Webex

Find out what your peers are saying about Cisco TelePresence vs. Webex and other solutions. Updated: July 2025.

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