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Cisco TelePresence vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 4.4%, up from 4.3% compared to the previous year. The mindshare of Webex is 16.7%, up from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

CarolineXavier - PeerSpot reviewer
It's our go-to solution for demonstrating our services to clients
I use Cisco Telepresence for meetings with clients and internal meetings. It's our go-to solution for demonstrating our services to clients The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during…
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"PresenterTrack cameras improve the meeting experience."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"We have a dual screen option to enable video and content sharing."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The configuration is a valuable."
"The SpeakerTrack feature is the most valuable feature."
"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."
"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
"You can configure whatever you want in great detail."
"As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."
"It is a scalable solution."
"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"Overall the quality of the solution is very good."
 

Cons

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"Cisco TelePresence could improve its integration capabilities."
"The price of Cisco TelePresence overall should be reduced."
"The calling features can be improved."
"The tool is expensive."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"They should integrate the solution with multiple hardware vendors."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings."
"There could be more some AI-related features."
"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"The pricing could be improved."
"The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."
 

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"I will rate the tool's pricing an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"Webex is very expensive."
"Webex is a cheaply priced tool."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
"The price of the license for the solution could be less expensive."
"The price of Webex is in the middle range compared to the market."
"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."
"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."
"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
12%
Financial Services Firm
11%
University
10%
Educational Organization
84%
Computer Software Company
4%
Government
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.
What advice do you have for others considering Cisco TelePresence?
I recommend it to clients and would rate it 10 out of 10.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Also Known As

TelePresence
Cisco Spark
 

Learn More

 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Cisco TelePresence vs. Webex and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.