GoToWebinar vs Webex comparison

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #17, while Cisco is ranked #4 with an average rating of 7.4. GoTo holds a 2.0% mindshare in VM, compared to Cisco’s 5.2% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

GoToWebinar

Read 8 GoToWebinar reviews

1,074 Views
1,053 Comparison Views

100% willing to recommend

Webex

Read 129 Webex reviews

5,759 Views
5,356 Comparison Views

87% willing to recommend

GoToWebinar

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and GoToWebinar are competing products in the virtual meetings and webinars category. Webex leads in pricing and customer service support, while GoToWebinar is favored for its comprehensive features.

Features: Webex integrates seamlessly with third-party apps, offers advanced security protocols, and provides customization capabilities, appealing to businesses with specific needs. GoToWebinar stands out for extensive webinar-specific tools like automated email reminders, detailed analytics, and custom branding options, better catering to large, structured virtual events.

Room for Improvement: Webex could enhance its webinar features and integration capabilities further to match GoToWebinar. It might also improve its advanced analytics and expand branding options. GoToWebinar could benefit from simplifying its integration with other apps, improving mobile experience, and enhancing affordability.

Ease of Deployment and Customer Service: Webex provides a simplified deployment process with comprehensive onboarding resources and 24/7 customer service. GoToWebinar, though slightly more complex to deploy, offers extensive documentation and strong support, typically available during business hours.

Pricing and ROI: Webex offers cost-effective plans favorable for organizations with budget constraints, ensuring high ROI through affordable pricing and robust support. GoToWebinar, despite higher pricing, compensates with specialized features that provide significant value, offering solid ROI for businesses requiring advanced capabilities.

To learn more, read our detailed GoToWebinar vs. Webex Report (Updated: June 2026).

Buyer's Guide

GoToWebinar vs. Webex

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToWebinar

Ranking in Virtual Meetings

17th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

4th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

129

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Virtual Meetings category, the mindshare of GoToWebinar is 2.0%, down from 2.2% compared to the previous year. The mindshare of Webex is 5.2%, down from 16.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	5.2%
GoToWebinar	2.0%
Other	92.8%

Virtual Meetings

Featured Reviews

RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is browser-based and simple, which is an advantage over other solutions."

"Scalability is good as you can host webinars with hundreds of participants without any lagging."

"Overall, this is a good product that is simple to use but I would rather use Webex for video conferencing."

"GoToWebinar polls help me quickly gauge, upfront, the audience’s interest in topics and their current level of knowledge."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface."

"The most valuable feature is scheduling, which is quite simple and you can schedule a regular session with multiple occurrences."

More GoToWebinar pros

"The product's most valuable feature is its ability to integrate with multiple products."

"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."

"I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice."

"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."

"We can easily connect the device and create a room and then we can call many devices."

"The implementation of Webex is simple and does not take a lot of time."

"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."

"Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times."

More Webex pros

Cons

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"It's a little pricier than the others."

"The technical support is quite bad."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"In comparison, I don't feel that GoToWebinar has the range of customization and it feels quite antiquated in comparison to Teams."

"The sharing of cameras is limited to meeting organizers."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"The solution must provide a plan to extend the subscription by three months."

"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."

"Cisco could maybe make Webex more integrated and compatible with other platforms."

"It would be great if they had a directory that you could consult for the meeting dial-in numbers."

"Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add."

"Video conferencing is not as fast as expected."

"The interface of Webex should be improved and it is difficult to find information."

"The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."

More Webex cons

Pricing and Cost Advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"The tool's licensing is expensive, but it should be cheaper."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"I am not aware of the pricing details."

"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."

"We purchase the product's yearly license. It is expensive."

"You can opt for yearly licensing with Webex."

"Webex is expensive, especially compared to Zoom or Google."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Manufacturing Company

Outsourcing Company

Government

Financial Services Firm

18%

Construction Company

13%

Outsourcing Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	26
Large Enterprise	68

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

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What needs improvement with Webex?

Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...

See all answers

What is your primary use case for Webex?

Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...

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Comparisons

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Compared 14% of the time

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Compared 9% of the time

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Compared 7% of the time

GoToMeeting vs GoToWebinar

Compared 7% of the time

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Zoom Workplace Business vs Webex

Compared 7% of the time

GoToMeeting vs Webex

Compared 6% of the time

TeamViewer vs Webex

Compared 6% of the time

Microsoft Teams vs Webex

Compared 6% of the time

PGi GlobalMeet vs Webex

Compared 4% of the time

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Product Reports

Buyer's Guide

GoToWebinar

July 2026

Download GoToWebinar product report

Buyer's Guide

Webex

June 2026

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

GoToWebinar is a web conferencing tool that supports scheduling, recording, audience engagement, and reporting for webinars and training sessions.

Designed for hosting online meetings, GoToWebinar facilitates educational and training seminars with features like screen sharing and polls. It is recognized for its API integration and reliable performance, handling large audiences with ease. Users benefit from immediate access to recordings and simple registration processes, although some users find customization options limited and support lacking.

What are the key features of GoToWebinar?

Easy Scheduling: Offers recurring sessions and immediate availability of recordings.
Audience Engagement: Utilizes polls and quizzes to enhance interaction.
API Integration: Provides seamless connection to other tools.
Reliable Performance: Maintains clear audio even on low bandwidth.
Activity Reports: Extractable reports for analysis.
Browser-based Interface: Ensures a smooth experience with large audiences.

What benefits should users expect when evaluating GoToWebinar?

Enhanced Interaction: Features like drawing and polls boost engagement.
Efficient Communication: Supports both internal and external meetings.
Adaptability: Quickly adjusts to increased online activity.
User-friendly Environment: Customization and easy presenter switching.

In specific industries, GoToWebinar is widely used for hosting educational webinars and technical training sessions. Organizations integrate this tool for client and customer interactions, making it a preferred choice for companies adapting to remote operational needs during global shifts in digital communication.

GoTo

Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.

Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.

What are the key features of Webex?

One-click meetings: Simplifies meeting setup with easy access.
File sharing: Facilitates quick exchange of documents during calls.
Screen control: Allows seamless remote desktop management.
Noise cancellation: Reduces background interference for clearer communication.
Outlook integration: Streamlines meeting scheduling.

What benefits can users find in reviews?

High-quality audio and video: Ensures clear and reliable communication.
Security features: Offers robust protection for sensitive information.
Scalability: Adapts to varying conference sizes and business needs.
Ease of use: Intuitive navigation enhances user experience.
Integration with Cisco hardware: Optimizes performance and compatibility.

Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.

Cisco

Sample Customers

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToWebinar vs. Webex

June 2026

Free Report: GoToWebinar vs. Webex

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