GoToWebinar vs Webex comparison

Why PeerSpot?

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #17, while Cisco is ranked #4 with an average rating of 7.4. GoTo holds a 2.0% mindshare in VM, compared to Cisco’s 5.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

GoToWebinar

Read 8 GoToWebinar reviews

1,177 Views
1,142 Comparison Views

100% willing to recommend

Webex

Read 128 Webex reviews

6,220 Views
5,722 Comparison Views

87% willing to recommend

GoToWebinar

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and GoToWebinar are competing products in the virtual meetings and webinars category. Webex leads in pricing and customer service support, while GoToWebinar is favored for its comprehensive features.

Features: Webex integrates seamlessly with third-party apps, offers advanced security protocols, and provides customization capabilities, appealing to businesses with specific needs. GoToWebinar stands out for extensive webinar-specific tools like automated email reminders, detailed analytics, and custom branding options, better catering to large, structured virtual events.

Room for Improvement: Webex could enhance its webinar features and integration capabilities further to match GoToWebinar. It might also improve its advanced analytics and expand branding options. GoToWebinar could benefit from simplifying its integration with other apps, improving mobile experience, and enhancing affordability.

Ease of Deployment and Customer Service: Webex provides a simplified deployment process with comprehensive onboarding resources and 24/7 customer service. GoToWebinar, though slightly more complex to deploy, offers extensive documentation and strong support, typically available during business hours.

Pricing and ROI: Webex offers cost-effective plans favorable for organizations with budget constraints, ensuring high ROI through affordable pricing and robust support. GoToWebinar, despite higher pricing, compensates with specialized features that provide significant value, offering solid ROI for businesses requiring advanced capabilities.

To learn more, read our detailed GoToWebinar vs. Webex Report (Updated: August 2026).

Buyer's Guide

GoToWebinar vs. Webex

August 2026

Download the complete report

Helped 911,473 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToWebinar

Ranking in Virtual Meetings

17th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

4th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

128

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of GoToWebinar is 2.0%, down from 2.2% compared to the previous year. The mindshare of Webex is 5.1%, down from 15.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	5.1%
GoToWebinar	2.0%
Other	92.9%

Virtual Meetings

Featured Reviews

RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"GoToWebinar polls help me quickly gauge, upfront, the audience’s interest in topics and their current level of knowledge."

"The interface is browser-based and simple, which is an advantage over other solutions."

"We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface."

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"Scalability is good as you can host webinars with hundreds of participants without any lagging."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"We use GoToWebinar to do live pitch webinars and sales webinars, we use it to create all of our courses as well, we do training courses and our business pretty much revolves around using this tool for most of what we do."

More GoToWebinar pros

"Simple, yet powerful! Excellent mobile interface (Android user here). Everything from registration to team creation and collaboration feels smooth and seamless!"

"The most valuable option is screen sharing."

"Webex offers a wide range of useful features and is pretty robust."

"The solution is user-friendly."

"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."

"The stability, as well as the performance of the solution, are very good."

"Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times."

"The solution takes care of most of your communication needs."

More Webex pros

Cons

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"The technical support is quite bad."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"In comparison, I don't feel that GoToWebinar has the range of customization and it feels quite antiquated in comparison to Teams."

"The sharing of cameras is limited to meeting organizers."

"It's a little pricier than the others."

"The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive."

"The modification of the email template is not very intuitive."

"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."

"Webex is very expensive."

"Sometimes, the solution lags because of performance issues."

"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."

"We have had some audio quality issues, and troubleshooting can be difficult because of the details you need to provide to Cisco/WebEx and that the call needs to have taken place very recently."

"They should integrate the solution with multiple hardware vendors."

More Webex cons

Pricing and Cost Advice

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

"This is a free solution."

"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."

"The tool is expensive."

"The price should be improved significantly."

"I use the solution for free because I don't use the solution's enterprise version."

"There are no licensing fees."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"The cost is pretty high compared to the competitors."

"There are licenses for business to use the solution but for end-users, there is not."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

16%

Construction Company

14%

Manufacturing Company

Government

Financial Services Firm

17%

Construction Company

12%

Outsourcing Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	25
Large Enterprise	69

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...

See all answers

What is your primary use case for Webex?

Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...

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Comparisons

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Compared 14% of the time

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Compared 9% of the time

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Compared 8% of the time

Microsoft Teams vs GoToWebinar

Compared 7% of the time

3CX Live Chat vs GoToWebinar

Compared 7% of the time

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Zoom Workplace Business vs Webex

Compared 7% of the time

Microsoft Teams vs Webex

Compared 7% of the time

GoToMeeting vs Webex

Compared 6% of the time

TeamViewer vs Webex

Compared 5% of the time

Skype for Business vs Webex

Compared 4% of the time

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Product Reports

Buyer's Guide

GoToWebinar

August 2026

Download GoToWebinar product report

Buyer's Guide

Webex

August 2026

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

GoToWebinar is a web conferencing tool that supports scheduling, recording, audience engagement, and reporting for webinars and training sessions.

Designed for hosting online meetings, GoToWebinar facilitates educational and training seminars with features like screen sharing and polls. It is recognized for its API integration and reliable performance, handling large audiences with ease. Users benefit from immediate access to recordings and simple registration processes, although some users find customization options limited and support lacking.

What are the key features of GoToWebinar?

Easy Scheduling: Offers recurring sessions and immediate availability of recordings.
Audience Engagement: Utilizes polls and quizzes to enhance interaction.
API Integration: Provides seamless connection to other tools.
Reliable Performance: Maintains clear audio even on low bandwidth.
Activity Reports: Extractable reports for analysis.
Browser-based Interface: Ensures a smooth experience with large audiences.

What benefits should users expect when evaluating GoToWebinar?

Enhanced Interaction: Features like drawing and polls boost engagement.
Efficient Communication: Supports both internal and external meetings.
Adaptability: Quickly adjusts to increased online activity.
User-friendly Environment: Customization and easy presenter switching.

In specific industries, GoToWebinar is widely used for hosting educational webinars and technical training sessions. Organizations integrate this tool for client and customer interactions, making it a preferred choice for companies adapting to remote operational needs during global shifts in digital communication.

GoTo

Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.

Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.

What are the key features of Webex?

One-click meetings: Simplifies meeting setup with easy access.
File sharing: Facilitates quick exchange of documents during calls.
Screen control: Allows seamless remote desktop management.
Noise cancellation: Reduces background interference for clearer communication.
Outlook integration: Streamlines meeting scheduling.

What benefits can users find in reviews?

High-quality audio and video: Ensures clear and reliable communication.
Security features: Offers robust protection for sensitive information.
Scalability: Adapts to varying conference sizes and business needs.
Ease of use: Intuitive navigation enhances user experience.
Integration with Cisco hardware: Optimizes performance and compatibility.

Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.

Cisco

Sample Customers

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToWebinar vs. Webex

August 2026

Free Report: GoToWebinar vs. Webex

Find out what your peers are saying about GoToWebinar vs. Webex and other solutions. Updated: August 2026.

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