Compare CrowdStrike vs Heimdal

CrowdStrike

Based on 234 reviews.

Heimdal

Based on 2 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

Popular Solutions

CrowdStrike Falcon

49 reviews

CrowdStrike Falcon Complete MDR

30 reviews

CrowdStrike Falcon Cloud Security

27 reviews

Heimdal Email Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

19%

Comms Service Provider

10%

Financial Services Firm

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chintan-Vyas
Associate Director at a financial services firm

Read full review of CrowdStrike Falcon »
Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and...
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
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Valarie
SOC Technical Lead at a educational organization
To investigate potentially malicious URLs and detonate potential malware. Crowdstrike is the EDR platform of our...
Read full review of CrowdStrike Falcon Sandbox »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Initially, the log was for log management. We store our logs for achieving compliance and log retention for longer...
Read full review of Falcon LogScale »

Review 1 of 5

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »

Review 1 of 2

Customer Service

Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
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Madhawa Liyanage
Cyber Security Consultant - Defensive Security at DeltaSpike Pvt Ltd
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
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Mahmoud_Yassin
CTSO at Cyb3r
CrowdStrike customer service is very good, especially if you have tiered support like the world tier. They provide...
Read full review of CrowdStrike Falcon Sandbox »
Alfredo Alvim
Telecommunications Engineer at Portugal Telecom
The support team is not able to resolve our issues in a timely manner. I rate the technical support a seven out of ten.
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Sathya Paul
Director Of Information Technology at TollPlus LLC.
Technical support could be better because there are ownership issues. For example, when you raise a support case...
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JavierFernandez
Head of IT at Alantra
CrowdStrike Falcon technical support has been fine in my experience.
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Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Naveen Nelavigi
Senior Security Analyst at Ernst & Young
I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are...
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ManojKumar42
Information Security Engineer at a non-tech company
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
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Maurizio Spelta
Senior Manager at Mazars
The technical support is good. All it depends on the rules you have in place for the engagement of support.
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Nakul Chopra
Owner at IT Solution
We have yet to contact technical support. I can't speak to how their services are.
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Ric Cabrera
IT Consultant - Applications & Technology at Select Home Health Services
Support is pretty transparent for me. We've had probably five or six incidents, and they were minor, however, then...
Read full review of CrowdStrike Falcon Complete MDR »
Dario Bigi
Cybersecurity Analyst at a security firm
CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.
Read full review of CrowdStrike Falcon Cloud Security »
Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
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Jeffrey-Anderson
Security Analyst II at a healthcare company
Now that we are a full-on customer, CrowdStrike technical support has always been spot on. It is one of the best that...
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Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
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Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
Read full review of CrowdStrike Falcon »
David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
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Anonymous User
IT Analyst at a government
I have used their technical support, and they are good. I would rate them a four out of five.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Analyst at a computer software company
The technical support is good, they are available for our needs.
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Bhupesh-Sharma
Product Manager at Softcell Technologies Limited
Technical support depends on a system integrator. CrowdStrike technical support regarding Identity Protection has a...
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Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »
Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I've never used technical support and cannot speak to how helpful or responsive they would be.
Read full review of CrowdStrike Falcon Complete MDR »
WillyVerplancke
Senior Account Manager at a tech services company
Their support is top-notch. They're very dedicated. Their experts are online when you need them.
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Anonymous User
Partner at Fortium Partners: Interim, virtual & fractional CISO and CPO at a tech services company
I have interacted with them, and they are excellent.
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Ahmed_Emara
Infrastructure Manager at Quaracrm
We've used technical support, and I rate them a ten out of ten.
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Bhupesh-Sharma
Product Manager at Softcell Technologies Limited
I rate CrowdStrike support eight out of 10.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Vice President at a financial services firm
The technical support is good but the response time can be improved.
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Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
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Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
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Review 1 of 30

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 1

Technical Support

No Data Available

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