Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 235 reviews.

SentinelOne

Based on 335 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

December 2024

SentinelOne Singularity Complete vs. CrowdStrike Falcon

Updated: December 2024

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

October 2024

SentinelOne Vigilance vs. CrowdStrike Falcon Complete MDR

Updated: October 2024

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

November 2024

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: November 2024

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

December 2024

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: December 2024

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

October 2024

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

Updated: October 2024

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

November 2024

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: November 2024

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

28 reviews

CrowdStrike Falcon Cloud Security

28 reviews

SentinelOne Singularity Complete

113 reviews

SentinelOne Singularity Cloud Security

99 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

18%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chintan-Vyas
Associate Director at a financial services firm

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Raj Choudahry
Chief Financial Officer at Nibbi Bros., Inc.
We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and...
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Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
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Valarie
SOC Technical Lead at a educational organization
To investigate potentially malicious URLs and detonate potential malware. Crowdstrike is the EDR platform of our...
Read full review of CrowdStrike Falcon Sandbox »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Initially, the log was for log management. We store our logs for achieving compliance and log retention for longer...
Read full review of Falcon LogScale »

Review 1 of 5

Prince Joseph
Group Chief Information Officer at NeST Information Technologies Pvt Ltd
We primarily use the solution for EDR, which it does in a brilliant way. We are also using it for log management. We...
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Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
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Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
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Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
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Graham Peck
Data Security Manager at Leeds United FC

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Review 1 of 5

Customer Service

Darrin Barnes
Chief Information Officer at a tech services company
I love the team. They have a fine balance of technical and service. It is a very good thing. I would rate them a nine...
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Dinesh Yadav
Sales Director at CLOUD MIND
The support is excellent. We rarely need support.
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KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
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Shaik Shaheer
Security | SIEM Engineer at a tech services company
Around six months ago, we engaged in a workshop with one of CrowdStrike's Subject Matter Experts. During this...
Read full review of Falcon LogScale »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Divyang Pastagiya
Principle Consultant at Infosec Ventures
The technical support could improve because I am in India and the support I receive is from the UK or Australia. It...
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JulienGuimelli
Consultant cybersécurité et gouvernance at Groupe AGPM
I haven't contacted support yet.
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Ganesh-Jadhav
Senior Cyber Security Analyst at Securonix
I have not interacted with their support team. It is not a part of my job.
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Dan Brunnquell
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
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Roberto Castilla
Presales & Sales Operations at UST Global
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
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Anonymous User
Information Security Analyst at a retailer
The technical support is good.
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Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
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Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
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Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We struggle to get specialized resources from CrowdStrike in a few cases.
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WanderMenezes
Senior Principal Security Manager
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
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Anonymous User
Product Manager at a comms service provider
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
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Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
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KhushruMistry
Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
We have not had occasion to contact technical support.
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any...
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Thomas Zeulner
Chief Information Security Officer at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
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Anonymous User
Program Manager at a energy/utilities company
Nothing is perfect in this world. There will always be positive and negative aspects associated with the product. I...
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
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Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
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Zuhair Hasan
Manager, Information Technology Security at Nesma
The service is fast and responsive, with tickets usually handled in less than 24 hours.
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Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
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Edward-Walton
Security Principal at Trifecta Cloud Security Solutions
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
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Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
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Anonymous User
Analista de segurança de TI at a tech services company
The technical support is very good, it is perfect.
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Anonymous User
Head Of Infrastructure at a insurance company
Their customer support is good. I've always gotten the answers that I needed timely and with the content I needed.
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Garnett Kirk
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Review 1 of 30

Graham Peck
Data Security Manager at Leeds United FC
I contacted technical support once and they were quick to respond. Technical support is rated a seven out of ten.
Read full review of SentinelOne Vigilance »
Ronel Silawan
Network and Systems Team Lead at Utilibill Pty Ltd
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Complete »
Fatima Nezhadian
Security Analyst at MPAC
Technical support is super helpful.
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Andrew W
VP - Information Technology at a financial services firm
I have talked to SentinelOne support multiple times, but not on the cloud-native security front. I cannot add...
Read full review of SentinelOne Singularity Cloud Security »
Greg Walia
IT Manager at a healthcare company
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much...
Read full review of SentinelOne Singularity Complete »
Dinesh Yadav
Sales Director at CLOUD MIND
The technical support is good.
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Tim Hayes
System Administrator at a wholesaler/distributor
I have not had to use technical support.
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Siddharth Pal
Sr DevOps Engineer at a tech company
PingSafe provides excellent technical support. In addition to monthly guidance, we also receive a comprehensive...
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Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
Read full review of SentinelOne Singularity Complete »
Robson Franco
Pre-Sales Security Engineer at CLM Software
The technical support services need improvement. It is complicated to open tickets.
Read full review of SentinelOne Singularity Ranger AD »
Vivek Yamgawali
Cloud Developer at a construction company
I would rate the customer service and support as eight out of ten.
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OluwatoyeseAgoro
Information Security Engineer at Cybervergent
The support personnel always want to share links instead of joining sessions. Getting them on sessions that would...
Read full review of SentinelOne Singularity Complete »
Praneeta Waghole
Cloud Engineer at a construction company
I use vendor support. I would rate them a nine out of ten.
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Shashank N
Security Engineer-DevSecOps at a computer software company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
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User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
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AshwathKumar
Head of Security at Razorpay
SentinelOne has provided excellent support, enabling us to implement a robust solution customized to effectively meet...
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Saket Taneja
Cyber Security Manager at a tech vendor
Technical support is good. They help us out on certain details. We can submit tickets in order to get assistance.
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Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
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Anonymous User
Chief Information Security Officer at a tech services company
I have contacted technical support in the past. They've been very responsive and helped us drive problems to...
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reviewer09157131
Information Security Engineer II at a recreational facilities/services company
As I mentioned, I recently had a case because there were a lot of agents offline for a moment. Their support...
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Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
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Greg Galowitz
Network Administrator at a real estate/law firm
When I contacted their technical support, the experience was okay. They fixed the issue. It was just a matter of...
Read full review of SentinelOne Singularity Complete »
Qais Qurbany
Senior IT Security Analyst at a comms service provider
I have raised a lot of tickets, and their support is very good. However, with other members, when we have raised...
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Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
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Anonymous User
Works at a comms service provider
I've contacted technical support in the past. The quality is good. However, sometimes their staff don't know the...
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Anonymous User
Corporate Communications Coordinator at a tech services company
Mostly, we handled the support aspect for our clients. However, among the vendors, it's notable for being quite...
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Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Vigilance »
Ganusha Alwis
Deputy General Manager at SLT Visioncom Pvt Ltd
I do not have much experience with technical support.
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Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
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Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
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Review 1 of 30

Technical Support

No Data Available

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