Compare CyberArk vs Systancia

CyberArk

Based on 248 reviews.

Systancia

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Privileged Access Manager

Rockwell Automation

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Systancia IPdiva Safe

Beaumanoir Group, Gelmalto, Wurth or University Hospital in Bordeaux, Botanic, Cassidian Cyber Security, CAT Group, University Hospital in Nantes, Grosfillex, Labeyrie, L’occitane, Gagneraud Construction, University Hospital in Caen, Picoty...

Systancia Identity

SNCF, Foncia, Mulhouse Rehabilitation Center, Val d’Ariège Central Hospital, Royal Air Maroc

Popular Solutions

CyberArk Privileged Access Manager

39 reviews

CyberArk Endpoint Privilege Manager

19 reviews

CyberArk Identity

11 reviews

Top Industries

Educational Organization

27%

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
My role involved installing agents on Linux servers, specifically utilizing a single sign-on. This implementation...
Read full review of CyberArk Identity »
Kaspars Vasilevskis
Security Delivery Associate Manager at Accenture

Read full review of CyberArk Endpoint Privilege Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
We utilize C3M Cloud Control solely for demonstration purposes as there are limited cloud-based assets to work with....
Read full review of C3M Cloud Control [EOL] »
Yasiru Probo
IT Executive at Starwood Hotels & Resorts Worldwide, Inc.

Read full review of Venafi »
Oupa Mpe
Solutions Architect at a tech services company
We primarily use Centrify for authentication in a Linux environment.
Read full review of Centrify Endpoint Services [EOL] »

Review 1 of 5

No Data Available

Customer Service

Kaspars Vasilevskis
Security Delivery Associate Manager at Accenture
I would give CyberArk's tech support a nine out of ten. They have made it so only certified experts can raise support...
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Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of CyberArk Endpoint Privilege Manager »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
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Amandeep Singh
Associate Manager at Wipro
I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the...
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Alex Lozikoff
Business Development Manager at Softprom by ERC
The customer service and support could be better. The response time could be better.
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Karthik Raja
Co-Founder at Unique Performance Techsoft Pvt Ltd
It's difficult to get support, especially for issues affecting only one or two users. CyberArk support mainly focuses...
Read full review of CyberArk Endpoint Privilege Manager »
RiyasAbdulkhader
Security Consultant at a financial services firm
There is room for improvement in customer service and support. Since I started with CyberArk products about seven...
Read full review of CyberArk Identity »
Syed Javid
Security Consultant at a financial services firm
The technical support is from the US. The only problem is that they reply during their own time zone. It has been a...
Read full review of CyberArk Privileged Access Manager »
Hrushikesh Karambelkar
Sri Privileged Access Management Architect at Edgile
The technical support is fantastic and quick to respond.
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Jonathan Hawes
CyberArk PAS Administrator at L3Harris Technologies
There are two specific organizations within CyberArk that can provide customer assistance. The customer success team...
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Jonathan Hawes
CyberArk PAS Administrator at L3Harris Technologies
Tier One customer service is not as responsive or as knowledgeable as I would like, however, once your service...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: Customer service is OK in Romania. Technical Support: I had direct contact with the local team and...
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Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
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Anonymous User
Security Delivery Analyst at a computer software company
The technical support is very good in general but could provide more help when upgrading.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Consultant at a tech services company
Three-year support (unlimited case and call support) is free with license purchase but I would say sometimes it's not...
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Anonymous User
Works at a pharma/biotech company
Thus far technical support is excellent. We haven't had any issues or difficulties.
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Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
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Padmanabha Hegde
Manager at Happiest Minds Technologies
The technical support is quite good, but we have had issues with logs filling up and not always getting accurate...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Snr Technical Consultant at a tech services company
Support does vary depending on how critical your issue is and if it needs to be elevated to dev support.
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Anonymous User
CyberArk Consultant at a comms service provider
I rate support 7/10. Technical knowledge of the support staff is good. Sometimes it is a lengthy process to get to...
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Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
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Anonymous User
Master software engineer at a financial services firm
Technical support actually works really well. From time to time there can be some issues as far as SLAs go. Sometimes...
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Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
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Paul Stapleton
Enterprise Architect at a tech services company
Technical support is fine, they are better than what they used to be.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
IT Security Analyst at a mining and metals company
We use their technical support all the time. It is a little slow to start a case. Then, once you get through that...
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Anonymous User
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
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Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
Excellent service and quick responses with engineers who understand the product.
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Nigel Miller
Information Security Leader at a government
If there is an area that has room for improvement, it's probably working with their support and getting people on the...
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Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
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Anonymous User
Information Security Consultant at a tech vendor
CyberArk Enterprise Password Vault's support quality is good, but there are delays.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

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Technical Support

No Data Available

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