CyberArk Identity Reviews

Name: CyberArk Identity
Brand: CyberArk
Rating: 4.1 (19 reviews)

4.1 out of 5

19 reviews
95% willing to recommend

166 followers

What is CyberArk Identity?

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

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CyberArk Identity is the #2 ranked solution in top Cloud Resource Access Management solutions, #4 ranked solution in top Authorization Software solutions, #6 ranked solution in top Customer Identity and Access Management (CIAM) solutions, #9 ranked solution in top Authentication Systems, #9 ranked solution in top Enterprise Password Managers, #9 ranked solution in top User Entity Behavior Analytics (UEBA) solutions, #9 ranked solution in top Access Management solutions, #11 ranked solution in top Active Directory Management solutions, and #13 ranked solution in top Identity Management (IM) solutions. PeerSpot users give CyberArk Identity an average rating of 8.2 out of 10. Based on the analysis of the 19 most recent CyberArk Identity reviews, the overall sentiment is positive, with a sentiment score of 7.0. (Among the highest in the category). CyberArk Identity is most commonly compared to Auth0: CyberArk Identity vs Auth0. CyberArk Identity is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 825,609 peers since 2012

Featured reviews

Avinash Gopu.

Associate VP & Cyber Security Specialist at US Bank

The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring. It is integrated with tools like Splunk and Dynatrace for the analysis of risk behavior and user activity. The pushing teams receive automated reports to assess factors such as login times and server activity in the last 60 days. The licensing for IAM and PAM tools is based on headcount and usage. Users who are not actively utilizing the resources may have their access revoked. This approach helps manage budgeting and reduces the risk impact on the organization by implementing protocols to mitigate threats.

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RiyasAbdulkhader

Security Consultant at a financial services firm with 10,001+ employees

I like the RBAC (Role-Based Access Control). This feature is quite common in other identity tools as well. It basically involves defining various roles, and then simply assigning those roles to users. That's the RBAC feature that I find most valuable for security. Moreover, CyberArk Identity offers multi-factor authentication, but I haven't configured this feature yet. For instance, if the customer wants multi-factor authentication (MFA) or single sign-on (SSO), they usually prefer their own Azure MFA or Azure AD as a base or anything that is already integrated with their environment, so they don't have to subscribe to CyberArk SSO. But it's possible.

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Joble John

Vice President - Global Head of Privilege Access Management, Data Services and Certification at Barclays Capital

In our company, we haven't faced any such challenges with the product's initial setup phase because our requirements were pretty clean and clear. The solution is deployed on an on-premises model. The solution can be deployed in two weeks, and it includes every area because my company has a complex environment.

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CyberArk Identity mindshare

Product category:

As of January 2025, the mindshare of CyberArk Identity in the Customer Identity and Access Management (CIAM) category stands at 3.1%, up from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

PeerAnalyst reports

Type	Title	Date
Category	Customer Identity and Access Management (CIAM)	Jan 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 5, 2025	Download
Comparison	CyberArk Identity vs Auth0	Jan 5, 2025	Download
Comparison	CyberArk Identity vs Ping Identity Platform	Jan 5, 2025	Download
Comparison	CyberArk Identity vs Omada Identity	Jan 5, 2025	Download

Title	Rating	Mindshare	Recommending
Auth0	4.2	25.5%	88%	17 interviews Add to research
Ping Identity Platform	4.1	N/A	100%	28 interviews Add to research

Valuable Features

The most valuable features of CyberArk Identity include its robust security measures, seamless integration with other systems, user-friendly interface, comprehensive access controls, and efficient password management capabilities. Users appreciate the protection it offers for sensitive data and the ease of managing user access across various platforms. The software's ability to integrate smoothly with existing systems and its intuitive interface is also highly praised. The efficient password management features also help streamline operations and enhance overall security.

"The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster."
"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."

Room for Improvement

CyberArk Identity users have highlighted the need for improvements in the user interface, system integration, and overall performance. Additionally, users have expressed the desire for more flexibility and customization options within the platform.

"At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster."
"The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."

ROI

CyberArk Identity ROI has been positive and beneficial. Users have reported increased security and protection against cyber threats, improved efficiency and productivity, and reduced risks and vulnerabilities. The solution has been praised for its user-friendly interface, seamless integration with existing systems, and comprehensive features that meet the needs of organizations. Users have also highlighted the cost-effectiveness and long-term value of implementing CyberArk Identity.

Pricing

The pricing of CyberArk Identity is considered reasonable and competitive. Users have found the setup cost to be straightforward and hassle-free. The licensing process is described as transparent and flexible, allowing users to choose the most suitable option for their needs.

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"The solution is cheap and I rate its pricing an eight out of ten."

Popular Use Cases

The primary use case of CyberArk Identity is to securely manage and control access to sensitive information and resources within an organization. It helps protect privileged accounts, preventing unauthorized access and ensuring compliance with security policies. Users have mentioned that it is effective in managing user identities, providing secure authentication, and enabling seamless access to various applications and systems. Additionally, it offers features like password management, session monitoring, and privileged access management, which are crucial for maintaining data security and preventing cyber threats.

Service and Support

The customer service provided by CyberArk Identity's team is highly praised. Users have expressed satisfaction with the promptness and effectiveness of the assistance received. The company's representatives are described as knowledgeable, friendly, and helpful in resolving issues. Users appreciate the level of support provided throughout the implementation process and ongoing usage.

Deployment

CyberArk Identity users shared that the duration required for setup varies. Some users mentioned spending three months on deployment and an additional week on setup, while others said a week for both deployment and setup. It is essential to consider the context in which these terms are used to evaluate the timeframes accurately.

Scalability

CyberArk Identity appears to have a strong ability to adapt and grow. Users have expressed satisfaction with its ability to handle increasing demands and accommodate larger user bases. The solution is praised for its scalability, indicating that it can effectively expand and handle higher workloads without compromising performance.

Stability

CyberArk Identity is highly reliable and dependable. Users have expressed satisfaction with its stability, indicating that it consistently performs well without any issues or disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CyberArk Identity Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Government

Energy/Utilities Company

Healthcare Company

Educational Organization

Comms Service Provider

Retailer

University

Construction Company

Real Estate/Law Firm

Logistics Company

Transportation Company

Non Profit

Wholesaler/Distributor

Recreational Facilities/Services Company

Media Company

Legal Firm

Hospitality Company

Outsourcing Company

Performing Arts

Consumer Goods Company

Pharma/Biotech Company

Compare CyberArk Identity with alternative products

Learn more about CyberArk Identity

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk Identity was previously known as Idaptive.