CyberArk Identity vs JumpCloud comparison

CyberArk and JumpCloud are both solutions in the Identity Management (IM) category. CyberArk is ranked #13 with an average rating of 7.5, while JumpCloud is ranked #8 with an average rating of 8.5. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 100% of JumpCloud users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 24, 2024

CyberArk Identity and JumpCloud are both robust identity management solutions. Based on user reviews, JumpCloud has an edge in certain categories due to its broader feature set.

Features: CyberArk Identity provides secure access management, integration capabilities, and comprehensive privileged access control. JumpCloud offers directory-as-a-service, cross-platform support, and device management. JumpCloud's broader feature set gives it an advantage.

Room for Improvement: CyberArk Identity users highlight the need for a more intuitive setup, improved user interface, and enhanced reporting features. JumpCloud users suggest better documentation, faster support response times, and more detailed audit logs. JumpCloud's user feedback emphasizes support improvements more.

Ease of Deployment and Customer Service: CyberArk Identity offers a relatively smooth deployment process but has mixed reviews on customer service. JumpCloud provides straightforward deployment and receives positive feedback on its support. JumpCloud's combination of ease of deployment and better customer service tips the scale in its favor.

Pricing and ROI: CyberArk Identity users find the initial setup cost reasonable and see a good return on investment. JumpCloud users also report satisfactory setup costs and ROI. While both products are seen as valuable, CyberArk Identity slightly outperforms JumpCloud in terms of cost-effectiveness.

To learn more, read our detailed CyberArk Identity vs. JumpCloud Report (Updated: October 2024).

Buyer's Guide

CyberArk Identity vs. JumpCloud

October 2024

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Categories and Ranking

Omada Identity

Featured Reviews

Espen Bago

Identity and Access Program Owner at NAV

Sep 12, 2023

Has the ability to give people access, but it should include more analytics capabilities

Omada Identity is quite good at providing a clear roadmap for getting additional features deployed. We've always been able to have good discussions with Omada's product managers about the features we would like to have. It's a good environment for discussion, and I've heard from others that Omada is good at listening to customers and getting features into production within a year or so. Omada partially helped us to deploy IGA. However, the company I was working for needed to take more charge and do things a bit differently. It was not possible for Omada to do that for us. Omada did help, and it was not Omada's fault that it took longer. It's too early to say if the solution's identity analytics has affected the manual overhead involved with our identity management. It should have had a positive effect because it should be easier to request more things automatically. Since that's not in production yet, we couldn't measure the effect, but it looked promising. Our Omada solution is set up to remove an employee's access as soon as that employee leaves our organization. This setup has positively affected our organization's security because we have less overall access. Omada Identity was deployed as a SaaS solution in our organization. I think Omada Identity is flexible enough to be used by both smaller and bigger companies. Based on what I've seen, Omada's out-of-the-box connectors are more than sufficient. I advise users to assess their data quality and make a clear cleanup plan before using the solution because Omada is not well-suited as a cleanup tool. Overall, I rate Omada Identity a seven out of ten.

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Avinash Gopu.

Associate VP & Cyber Security Specialist at US Bank

Feb 29, 2024

Allows Linux and Unix administrators to login with single password

The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring. It is integrated with tools like Splunk and Dynatrace for the analysis of risk behavior and user activity. The pushing teams receive automated reports to assess factors such as login times and server activity in the last 60 days. The licensing for IAM and PAM tools is based on headcount and usage. Users who are not actively utilizing the resources may have their access revoked. This approach helps manage budgeting and reduces the risk impact on the organization by implementing protocols to mitigate threats.

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Brian Reichow

President/Owner at Escape

Sep 18, 2023

Time saving, effective cloud directory and single sign-on authentication, with rapid implementation

JumpCloud could improve its synchronization of groups with Microsoft 365. At this point, only mail-enabled security groups can be synced. This leaves plenty of situations where I still have to create groups in Office 365 because I can't make them in JumpCloud and have them synchronize. If this was possible, I wouldn't have to go into the Office 365 dashboard for user management as much as I do. I would like to see the continued addition of premade integrations with various cloud applications and services. There are hundreds of them in the solution currently, but there could always be more.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient."

"I appreciate all the support we receive from Omada."

"The administrative features and SoD are valuable."

"The thing that I find most valuable is that Omada consists of building blocks, which means that you can configure almost anything you want without using custom code, making it pretty easy to do. It's possible to connect to multiple target systems and to create one role that consists of different permissions in the different target systems. So one role in Omada can make sure that you have an account in three different systems."

"The teams we work with at Omada provide great insights and support. Overall, it has been a pleasure working with them. That's the part we value the most."

"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."

"Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want."

"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."

More Omada Identity pros

"The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster."

"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."

"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."

"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."

"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."

"The initial setup is straightforward. It takes me up to an hour and a half."

"I found the solution to be stable."

"The initial setup of CyberArk Identity was straightforward."

More CyberArk Identity pros

"The solution is stable."

"The product enables device management."

"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."

"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."

"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."

"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."

"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."

"Ability to integrate all applications."

More JumpCloud pros

Cons

"The solution should be made more agile for customers to own or configure."

"Omada's reporting functionality is limited and could benefit from greater customization."

"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."

"Omada's performance could be better because we had some latency issues. Still, it's difficult to say how much of that is due to Omada versus the resources used by our other vendors in our on-prem environment. Considering the resources we have invested into making it run well, it's slightly slower than we would expect."

"There's a challenge with handling large amounts of data in this system."

"Functionality and usability could be improved."

"We are trying to use Omada's standards and to adapt our processes. But we have had some trouble with the bad documentation. This is something that they could improve on. It has not been possible for us to analyze some of the problems so far, based on the documentation. We always need consultants. The documentation should include some implementation hints and some guidelines for implementing the processes."

"The Omada support response time has room for improvement."

More Omada Identity cons

"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."

"They could improve their UI and make everything more user-friendly."

"The solution could be easier to use and I found it to be very complex involving many steps."

"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."

"I'm not sure what needs improvement. It is a good platform."

"We would like to see an improvement in the ability to manage mobile devices."

"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."

"The user interface could be improved."

More CyberArk Identity cons

"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."

"Lacks the ability to have various VPN applications."

"I would like to see some support for printers, especially network printers, through the application."

"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."

"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."

"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."

"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."

"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."

More JumpCloud cons

Pricing and Cost Advice

"Omada Identity is competitively priced and delivers good value for our money."

"It is not cheap. None of these solutions are cheap, but we have good pricing at least for now from a licensing perspective."

"While Omada Identity carries a premium price tag, it proves to be cost-effective."

"Omada Identity is very reasonably and competitively priced."

"Omada Identity offers a reasonable price point, but it will increase as we transition to the cloud."

"Omada is too expensive. We are in the automotive industry. The pricing might be high because most of the other customers are in the insurance or banking sectors, but it's steep for an auto supply company."

"It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive."

"Omada continues to be very competitive on pricing, especially on the Omada cloud product."

More Omada Identity pricing and cost advice

"The solution is cheap and I rate its pricing an eight out of ten."

"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."

"CyberArk Identity is an expensive solution."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"There is an initial license and then there is a subscription needed."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

More CyberArk Identity pricing and cost advice

"I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"The cost was around $5 per user per month."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

More JumpCloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Computer Software Company

17%

Financial Services Firm

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Omada Identity?

We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...

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What needs improvement with Omada Identity?

There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...

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What is your primary use case for Omada Identity?

We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...

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What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expen...

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What needs improvement with CyberArk Identity?

At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made mu...

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What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...

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What needs improvement with JumpCloud?

We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...

See all answers

Comparisons

SailPoint Identity Security Cloud vs Omada Identity

Compared 28% of the time

Microsoft Entra ID vs Omada Identity

Compared 20% of the time

Saviynt vs Omada Identity

Compared 15% of the time

One Identity Manager vs Omada Identity

Compared 7% of the time

CyberArk Privileged Access Manager vs Omada Identity

Compared 5% of the time

More Omada Identity Competitors

Microsoft Intune vs CyberArk Identity

Compared 24% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 17% of the time

Microsoft Entra ID vs CyberArk Identity

Compared 15% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 10% of the time

Ping Identity Platform vs CyberArk Identity

Compared 4% of the time

More CyberArk Identity Competitors

Microsoft Entra ID vs JumpCloud

Compared 22% of the time

Scalefusion vs JumpCloud

Compared 13% of the time

Microsoft Intune vs JumpCloud

Compared 12% of the time

Google Cloud Identity vs JumpCloud

Compared 12% of the time

Jamf Pro vs JumpCloud

Compared 4% of the time

More JumpCloud Competitors

Product Reports

Buyer's Guide

Omada Identity

October 2024

Download Omada Identity product report

Buyer's Guide

CyberArk Identity

November 2024

Download CyberArk Identity product report

Buyer's Guide

JumpCloud

October 2024

Download JumpCloud product report

Also Known As

Omada Identity Suite, Omada Identity Cloud

Idaptive

Resmo

Learn More

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Omada

CyberArk

JumpCloud

Overview

Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.

Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.

What are the critical features of Omada Identity?

Identity Lifecycle Management: Automates the process of creating, updating, and deactivating user identities throughout their lifecycle.
Access Governance: Ensures that users have appropriate access rights, enabling continuous monitoring and recertification of access.
Compliance Reporting: Provides comprehensive reporting capabilities to demonstrate compliance with regulatory requirements.
Role-Based Access Control (RBAC): Simplifies the assignment and management of access rights based on user roles within the organization.
Self-Service Access Requests: Empowers users to request access to resources through a user-friendly portal, reducing administrative burden.
Integration Capabilities: Seamlessly integrates with various systems, applications, and data sources for unified identity and access management.

What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?

Improved Security: By ensuring that only authorized users have access to sensitive information, Omada Identity enhances overall security posture.
Regulatory Compliance: Helps organizations meet compliance requirements by providing detailed audit trails and reporting features.
Operational Efficiency: Automates routine identity management tasks, reducing manual effort and freeing up IT resources for strategic initiatives.
User Productivity: Streamlines access management processes, enabling users to quickly obtain the resources they need to perform their jobs.
Reduced Risk: Minimizes the risk of data breaches and insider threats by enforcing strict access controls and continuous monitoring.

Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.

Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.

In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.

Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.

What are the most important features?

Device Management: Centralized control over devices across multiple platforms.
Single Sign-On: Simplified access to multiple applications with one set of credentials.
Policy Management: Enforcement of security policies across different systems and devices.
Application Integration: Integration with major applications like Microsoft 365 and Google Workspace.
Remote Access: Secure remote access capabilities for users.
Script Execution: Efficient execution of scripts and job scheduling across systems.
Comprehensive Reporting: Detailed security and activity reports to help monitor and manage access.

What benefits or ROI should be considered?

Flexibility: Adaptable to different business needs and environments.
Stability: Reliable performance with minimal downtime.
Scalability: Easily scales to accommodate growing user and device numbers.
Ease of Use: User-friendly interface supports efficient management tasks.
Enhanced Security: Strong controls and policy enforcement reduce security risks.
Streamlined Processes: Simplified onboarding and offboarding processes increase efficiency.

In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Buyer's Guide

CyberArk Identity vs. JumpCloud

October 2024

Free Report: CyberArk Identity vs. JumpCloud

Find out what your peers are saying about CyberArk Identity vs. JumpCloud and other solutions. Updated: October 2024.

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