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CyberArk Identity vs JumpCloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Omada Identity lowers maintenance costs, reduces help desk tickets, and boosts ROI through automation, compliance, and security improvements.
Sentiment score
5.2
CyberArk Identity boosts resource efficiency and security, achieving up to 85% savings and enhancing strategic focus for users.
Sentiment score
7.2
JumpCloud offers good ROI with central user management, compliance support, and monthly payments, though not all see ROI.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
 

Customer Service

Sentiment score
6.8
Omada Identity support is responsive and appreciated but needs improved documentation and faster resolutions for complex issues.
Sentiment score
6.5
CyberArk Identity's support is praised for effectiveness but needs improvement in response times and engineer expertise consistency.
Sentiment score
7.7
JumpCloud's customer support is praised for responsiveness and knowledge, with noted improvements and appreciated online resources despite occasional delays.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
first-level support lacks expertise
They always respond on time and offer 24/7 support.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
 

Scalability Issues

Sentiment score
7.7
Omada Identity efficiently scales for thousands of users, supports hybrid environments, and offers strong integration, suitable for enterprises.
Sentiment score
7.3
CyberArk Identity is praised for scalability and adaptability, suiting various enterprise sizes despite occasional performance lags.
Sentiment score
8.0
JumpCloud is highly scalable, supporting seamless growth from small to large enterprises with AWS enhancing its flexibility and adaptability.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
We can use it on different phones and computers, demonstrating its scalability.
For scalability and reliability, it rates a perfect 10 out of 10.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
With AWS SSO, it is ten out of ten.
 

Stability Issues

Sentiment score
7.7
Omada Identity is reliable and stable with minor integration issues, requiring minimal maintenance and having high stability ratings.
Sentiment score
7.9
CyberArk Identity is praised for stability and reliability, rated highly by users for consistent performance with minimal issues.
Sentiment score
7.9
JumpCloud is highly reliable with minimal downtime, appreciated for its zero-trust security and strong client relationships.
In terms of stability, I rate Omada Identity a nine out of ten.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
I rate the stability of JumpCloud ten out of ten.
 

Room For Improvement

Omada Identity needs improvements in interface, integration, performance, scalability, reporting, and support to enhance user experience and flexibility.
CyberArk Identity needs enhanced reporting, integration, ease of use, federation capabilities, onboarding, and intuitive user interface.
JumpCloud users desire improved alerts, integrations, MDM, UI, API reliability, compliance, customization, and feature set enhancements.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
It would be helpful if they released a generalized document for processes such as migration.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
 

Setup Cost

Omada Identity is competitively priced and valued for its comprehensive, flexible licensing model despite higher cloud version costs.
CyberArk Identity pricing is higher but competitive, offering robust services appealing to larger companies needing strong security management.
JumpCloud offers cost-effective pricing from $2-$25/user/month, accommodating diverse needs with optional features and transparent online details.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
AWS charges per user, which can be costly if I have more than ten users.
 

Valuable Features

Omada Identity provides flexible identity management with automation, compliance support, security enhancements, and user-friendly features for efficient access control.
CyberArk Identity enhances security and operations with robust integration, SSO, MFA, and user-friendly features for improved team productivity.
JumpCloud streamlines authentication and management with SSO, MFA, and cloud integration, enhancing security and admin efficiency.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Technically, the product does everything one would expect from an identity and access management platform.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
It is the most powerful access management system.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
CyberArk Identity
Ranking in Identity Management (IM)
8th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
30
Ranking in other categories
Authentication Systems (10th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
JumpCloud
Ranking in Identity Management (IM)
25th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (14th), Enterprise Password Managers (16th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (17th), ZTNA as a Service (17th), Active Directory Bridge (4th), Cyber Asset Attack Surface Management (CAASM) (7th)
 

Mindshare comparison

As of October 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.1%, down from 3.5% compared to the previous year. The mindshare of CyberArk Identity is 2.2%, up from 1.4% compared to the previous year. The mindshare of JumpCloud is 1.1%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
Omada Identity3.1%
CyberArk Identity2.2%
JumpCloud1.1%
Other93.6%
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Hariharan Thangasamy - PeerSpot reviewer
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
MuhammadAzhar Khan - PeerSpot reviewer
Manage multiple cloud platforms seamlessly with unified credentials
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
Comms Service Provider
17%
Computer Software Company
14%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise41
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user...
What needs improvement with CyberArk Identity?
The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level,...
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper tha...
What needs improvement with JumpCloud?
I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, ...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Idaptive
Resmo
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about CyberArk Identity vs. JumpCloud and other solutions. Updated: October 2025.
871,408 professionals have used our research since 2012.