CyberArk Identity vs JumpCloud comparison

CyberArk and JumpCloud are both solutions in the Identity Management (IM) category. CyberArk is ranked #10 with an average rating of 7.8, while JumpCloud is ranked #12 with an average rating of 8.6. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 100% of JumpCloud users who would recommend it.

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Executive SummaryUpdated on Jul 6, 2025

CyberArk Identity and JumpCloud compete in the identity and access management space. CyberArk Identity holds an edge due to its deeper integrations and expansive security features, while JumpCloud is praised for its user-friendly deployment.

Features: CyberArk Identity provides comprehensive security features like password rotation, advanced access control, and integration with tools such as UiPath Orchestrator and Splunk. It excels at securing privileged accounts and offers robust integration capabilities. JumpCloud is noted for its strong SSO and MFA features, integration via SAML 2.0, and centralized application management. The system is adaptable, with capabilities in device management and directory deployments.

Room for Improvement: CyberArk Identity could improve its UI, scalability, and third-party tool integration. Enhancing federation capabilities and governance functions would be beneficial. JumpCloud needs to enhance MDM capabilities and Microsoft 365 synchronization, while offering better device control and API improvements. Its interface could be more intuitive and customizable to meet diverse needs.

Ease of Deployment and Customer Service: CyberArk Identity offers flexible deployment models including on-premises and hybrid options, though this complexity makes setup more challenging. Their technical support is responsive but needs more expertise. JumpCloud, focusing on public cloud deployment, simplifies setup and receives high support ratings, though faster resolution times are desired. Both solutions strive to meet support needs, with user experiences influenced by deployment complexity.

Pricing and ROI: CyberArk Identity is expensive but valued for its security features, requiring significant upfront investment with cost-saving risk mitigation. JumpCloud offers budget-friendly, subscription-based pricing, benefiting smaller organizations through elimination of traditional hardware costs. While JumpCloud's pricing has increased, its model is competitive, with both products highlighting ROI through security and efficiency improvements.

To learn more, read our detailed CyberArk Identity vs. JumpCloud Report (Updated: June 2025).

Buyer's Guide

CyberArk Identity vs. JumpCloud

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

Matt Crockford

Head of Cybersecurity at SES Water

It's easy to roll out, and their understanding of our business made it seamless

One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured

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Julio Montero

Access Management Analyst at Telefónica

Access management system provides strong security and effortless user authentication

The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Manage multiple cloud platforms seamlessly with unified credentials

The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"iboss is among the few products providing inline filtering where no application is needed on the device. It operates on the network side and is not device-based. This feature was one of the main reasons why we stayed with them for so long."

"Our primary use case for this product is DLP,"

"iboss has significantly lowered the number of security incidents. It is crazy how much it blocks and how much it is aware of the outside danger."

"iboss is among the few products providing inline filtering where no application is needed on the device."

"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."

"Technical support is pretty sharp and very responsive."

"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."

"Granular setup, which was able to set different levels of filters using the OUs in the AD."

More iboss pros

"The most valuable feature of CyberArk Identity is the adaptive interface."

"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."

"CyberArk Identity is at the top."

"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."

"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."

"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."

"Being able to integrate CyberArk Identity with Microsoft Defender is valuable."

"It has machine learning and can help clients to learn the environment and understand what is happening."

More CyberArk Identity pros

"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."

"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."

"The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials."

"The usual authentication and authorization, which were all controlled into one portal, are very convenient."

"After deploying to the cloud, we had remote device management on all of our corporate laptops."

"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."

"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."

"The product enables device management."

More JumpCloud pros

Cons

"Our iboss subscription access should be more secure with an OTP or VPN etc. It is easy to gain access if, for example, hackers obtain my username and password."

"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."

"The reporting feature needs improvement."

"SSL decryption: We had issues with learners using apps instead of using web browsers. This type of encryption is tough for any appliance in a BYOD environment."

"Sometimes, obviously, there are bugs."

"Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern."

"The dashboards for local use could be better."

"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."

More iboss cons

"More integrations would be better."

"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."

"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team."

"At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster."

"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service."

"The solution could be easier to use and I found it to be very complex involving many steps."

"When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation."

"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."

More CyberArk Identity cons

"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."

"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."

"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."

"Lacks the ability to have various VPN applications."

"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."

"For improvement, the tool should introduce more customization options."

"I would like to see some support for printers, especially network printers, through the application."

"I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle."

More JumpCloud cons

Pricing and Cost Advice

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is expensive compared to one of its competitors."

"The overall pricing for iboss is very competitive and transparent."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"There is an initial license and then there is a subscription needed."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

"The solution is cheap and I rate its pricing an eight out of ten."

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."

"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

More CyberArk Identity pricing and cost advice

"The cost was around $5 per user per month."

"We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."

"JumpCloud's monthly license costs around $25 for the complete solution."

"The solution is pretty expensive."

"JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

More JumpCloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Comms Service Provider

16%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about iboss?

Content filtering is the most useful feature of iboss.

See all answers

What needs improvement with iboss?

For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...

See all answers

What is your primary use case for iboss?

Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...

See all answers

What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

The pricing is acceptable. It is worth considering what we are protecting with the amount charged.

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What needs improvement with CyberArk Identity?

Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good ...

See all answers

What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

AWS charges per user, which can be costly if I have more than ten users. Third-party platforms tend to be cheaper tha...

See all answers

What needs improvement with JumpCloud?

I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle. This would be helpful, ...

See all answers

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Product Reports

Buyer's Guide

iboss

July 2025

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Buyer's Guide

CyberArk Identity

July 2025

Download CyberArk Identity product report

Buyer's Guide

JumpCloud

July 2025

Download JumpCloud product report

Also Known As

iBoss Cloud Platform

Idaptive

Resmo

Overview

iboss offers a comprehensive security platform designed for diverse use cases such as web filtering, data loss protection, corporate proxy services, and URL filtering.

iboss integrates advanced features to address dynamic security needs, leveraging its strength in SASE, ZTNA, AI initiatives, and cloud integration, while ensuring seamless operations for remote work. It excels in historical forensics, malware protection, and flexible cloud deployments. Users benefit from comprehensive traffic scanning, robust malware detection, and PaaS capabilities that reduce hardware management. An intuitive admin console ensures efficient management with content filtering and low false positives. SSL decryption enhances security, while DLP protects data in AI conversations. Deployment is rapid and scalable, allowing effortless integration with emerging technologies.

What features does iboss offer?

Granular Web Filtering: Provides precise control over web content access.
Traffic Scanning: Monitors data through multiple ports for security breaches.
Malware Detection: Ensures superior protection against malware threats.
PaaS Capabilities: Eliminates need for hardware management.
SSL Decryption: Enhances data protection by decrypting secure connections.
DLP Capabilities: Safeguards data during AI interactions.

What benefits and ROI should users consider?

Scalability: Adapts quickly to growing demands and emerging tech integration.
Rapid Deployment: Reduces time to implement security measures.
User-Friendly Admin Console: Facilitates efficient operations management.
Low False Positives: Increases accuracy of threat detection systems.

iboss finds significant application in sectors such as education, where web filtering for K-12 is crucial, and in corporate environments requiring robust proxy services and URL filtering for network security. Its adaptability is essential in scenarios demanding flexible, decentralized security frameworks, particularly for remote work setups.

iboss

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.

Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.

What are the most important features?

Device Management: Centralized control over devices across multiple platforms.
Single Sign-On: Simplified access to multiple applications with one set of credentials.
Policy Management: Enforcement of security policies across different systems and devices.
Application Integration: Integration with major applications like Microsoft 365 and Google Workspace.
Remote Access: Secure remote access capabilities for users.
Script Execution: Efficient execution of scripts and job scheduling across systems.
Comprehensive Reporting: Detailed security and activity reports to help monitor and manage access.

What benefits or ROI should be considered?

Flexibility: Adaptable to different business needs and environments.
Stability: Reliable performance with minimal downtime.
Scalability: Easily scales to accommodate growing user and device numbers.
Ease of Use: User-friendly interface supports efficient management tasks.
Enhanced Security: Strong controls and policy enforcement reduce security risks.
Streamlined Processes: Simplified onboarding and offboarding processes increase efficiency.

In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.

JumpCloud

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Buyer's Guide

CyberArk Identity vs. JumpCloud

June 2025

Free Report: CyberArk Identity vs. JumpCloud

Find out what your peers are saying about CyberArk Identity vs. JumpCloud and other solutions. Updated: June 2025.

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