CyberArk Identity vs JumpCloud comparison

CyberArk and JumpCloud are both solutions in the Identity Management (IM) category. CyberArk is ranked #13 with an average rating of 7.5, while JumpCloud is ranked #8 with an average rating of 8.5. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 100% of JumpCloud users who would recommend it.

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Executive SummaryUpdated on Dec 29, 2024

CyberArk Identity and JumpCloud both compete in the identity management category. JumpCloud appears to have an advantage due to its comprehensive device management and cost-effective pricing.

Features: CyberArk Identity offers password rotation, adaptive access control, and robust PAM capabilities, making it strong in security and integration. JumpCloud provides centralized credential management, MDM capabilities, and high scalability, integrating well with cloud services like Microsoft 365.

Room for Improvement: CyberArk Identity could improve its network management and third-party service integration, notably in its SaaS version, and develop a more user-friendly UI. JumpCloud needs enhancements in MDM functionalities and broader integration, with a particular focus on non-Mac devices. Users also call for increased storage and API consistency.

Ease of Deployment and Customer Service: CyberArk Identity supports deployments in public, private, and hybrid clouds, though its support quality is inconsistent. Meanwhile, JumpCloud's cloud-focused approach and consistent technical support receive positive user feedback.

Pricing and ROI: CyberArk Identity tends to be expensive, justified by its security features, yielding a positive ROI. JumpCloud offers flexible pricing tiers, catering to varied needs and is considered more cost-effective for smaller budgets with transparent pricing.

To learn more, read our detailed CyberArk Identity vs. JumpCloud Report (Updated: December 2024).

Buyer's Guide

CyberArk Identity vs. JumpCloud

December 2024

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Categories and Ranking

Omada Identity

Featured Reviews

Pernilla Hulth

IAM Project Manager (Independent) at a retailer with 10,001+ employees

The interface is easy to use and gives you a solid overview

The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.

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Avinash Gopu.

Associate VP & Cyber Security Specialist at US Bank

Allows Linux and Unix administrators to login with single password

The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring. It is integrated with tools like Splunk and Dynatrace for the analysis of risk behavior and user activity. The pushing teams receive automated reports to assess factors such as login times and server activity in the last 60 days. The licensing for IAM and PAM tools is based on headcount and usage. Users who are not actively utilizing the resources may have their access revoked. This approach helps manage budgeting and reduces the risk impact on the organization by implementing protocols to mitigate threats.

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Richard Hickson

Founder & Managing Director at HelpFully IT

A rock-solid product with fantastic device management and single sign-on capabilities

It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines. The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own. It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that. It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."

"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."

"Omada offers a technical solution that addresses both our needs."

"Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient."

"The key benefit of Omada Identity is maintaining complete control."

"Technically, the product does everything one would expect from an identity and access management platform. The product offers robust handling of Active Directory resources."

"Omada's best feature is creating accounts, automatically assigning permissions, and distributing resources based on assignment policies."

"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."

More Omada Identity pros

"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."

"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."

"The initial setup is straightforward. It takes me up to an hour and a half."

"The setup, via cloud, is simple."

"It has machine learning and can help clients to learn the environment and understand what is happening."

"The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster."

"CyberArk Identity is a mature product."

"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."

More CyberArk Identity pros

"Ability to integrate all applications."

"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."

"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."

"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."

"The usual authentication and authorization, which were all controlled into one portal, are very convenient."

"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."

"The product enables device management."

"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."

More JumpCloud pros

Cons

"The solution should be made more agile for customers to own or configure."

"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."

"When the re-certification process is launched that makes Omada very slow. There are performance issues in the current version."

"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."

"I would like to search on date fields, which is not possible now."

"The security permission inside Omada needs improvement. It's tricky to set up."

"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."

"The reporting and importing have room for improvement."

More Omada Identity cons

"The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."

"The OpenID features could improve in CyberArk Identity."

"They can include the Mobile Device Management (MDM) feature."

"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."

"The solution could be easier to use and I found it to be very complex involving many steps."

"I'm not sure what needs improvement. It is a good platform."

"In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one."

"More integrations would be better."

More CyberArk Identity cons

"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."

"They need more straightening of the SSO capabilities."

"The product needs to create its own self-service feature which has been requested by all the admins in the community."

"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."

"It could dip into CI/CD tooling as well. That would be a very interesting part to see."

"Lacks the ability to have various VPN applications."

"For improvement, the tool should introduce more customization options."

"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."

More JumpCloud cons

Pricing and Cost Advice

"Omada is expensive."

"Omada isn't cheap or expensive. The licensing model is flexible. I've only had limited interactions with the Omada sales team, but they were positive. They don't sell the customers more licenses than they need. It's important to accurately forecast future usage. For example, we have many licenses that we don't use because we don't have the identities yet. We pay extra, which isn't good."

"There were a lot of administrator, partner, and supplier accounts for people who were no longer working for us but still in the system. So, we reduced the number of users no longer with the company, which saved us some money on licensing."

"The pricing is okay."

"Omada continues to be very competitive on pricing, especially on the Omada cloud product."

"Omada Identity is competitively priced and delivers good value for our money."

"It is licensed per managed user per year."

"It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive."

More Omada Identity pricing and cost advice

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"CyberArk Identity is an expensive solution."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"There is an initial license and then there is a subscription needed."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"The pricing of CyberArk Identity is competitive."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

More CyberArk Identity pricing and cost advice

"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."

"The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."

"The solution is pretty expensive."

"The pricing is all on the JumpCloud website. It's not hidden, you don't have to go through a show me a quote type procedure. The pricing is straightforward to understand."

"The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

"JumpCloud's monthly license costs around $25 for the complete solution."

"Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."

"I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."

More JumpCloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Computer Software Company

16%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Omada Identity?

We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...

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What needs improvement with Omada Identity?

There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...

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What is your primary use case for Omada Identity?

We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...

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What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

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What is your experience regarding pricing and costs for CyberArk Identity?

I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expen...

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What needs improvement with CyberArk Identity?

At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made mu...

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What do you like most about JumpCloud?

The product enables device management.

See all answers

What is your experience regarding pricing and costs for JumpCloud?

The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...

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What needs improvement with JumpCloud?

We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...

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Comparisons

SailPoint Identity Security Cloud vs Omada Identity

Compared 30% of the time

Microsoft Entra ID vs Omada Identity

Compared 21% of the time

Saviynt vs Omada Identity

Compared 16% of the time

One Identity Manager vs Omada Identity

Compared 8% of the time

SAP Identity Management vs Omada Identity

Compared 6% of the time

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Microsoft Intune vs CyberArk Identity

Compared 22% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 17% of the time

Microsoft Entra ID vs CyberArk Identity

Compared 17% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 10% of the time

Fortinet FortiAuthenticator vs CyberArk Identity

Compared 2% of the time

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Microsoft Entra ID vs JumpCloud

Compared 22% of the time

Scalefusion vs JumpCloud

Compared 14% of the time

Microsoft Intune vs JumpCloud

Compared 12% of the time

Google Cloud Identity vs JumpCloud

Compared 10% of the time

CyberArk Privileged Access Manager vs JumpCloud

Compared 2% of the time

More JumpCloud Competitors

Product Reports

Buyer's Guide

Omada Identity

December 2024

Download Omada Identity product report

Buyer's Guide

CyberArk Identity

December 2024

Download CyberArk Identity product report

Buyer's Guide

JumpCloud

December 2024

Download JumpCloud product report

Also Known As

Omada Identity Suite, Omada Identity Cloud

Idaptive

Resmo

Learn More

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Omada

CyberArk

JumpCloud

Overview

Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.

Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.

What are the critical features of Omada Identity?

Identity Lifecycle Management: Automates the process of creating, updating, and deactivating user identities throughout their lifecycle.
Access Governance: Ensures that users have appropriate access rights, enabling continuous monitoring and recertification of access.
Compliance Reporting: Provides comprehensive reporting capabilities to demonstrate compliance with regulatory requirements.
Role-Based Access Control (RBAC): Simplifies the assignment and management of access rights based on user roles within the organization.
Self-Service Access Requests: Empowers users to request access to resources through a user-friendly portal, reducing administrative burden.
Integration Capabilities: Seamlessly integrates with various systems, applications, and data sources for unified identity and access management.

What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?

Improved Security: By ensuring that only authorized users have access to sensitive information, Omada Identity enhances overall security posture.
Regulatory Compliance: Helps organizations meet compliance requirements by providing detailed audit trails and reporting features.
Operational Efficiency: Automates routine identity management tasks, reducing manual effort and freeing up IT resources for strategic initiatives.
User Productivity: Streamlines access management processes, enabling users to quickly obtain the resources they need to perform their jobs.
Reduced Risk: Minimizes the risk of data breaches and insider threats by enforcing strict access controls and continuous monitoring.

Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.

Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.

In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.

Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.

What are the most important features?

Device Management: Centralized control over devices across multiple platforms.
Single Sign-On: Simplified access to multiple applications with one set of credentials.
Policy Management: Enforcement of security policies across different systems and devices.
Application Integration: Integration with major applications like Microsoft 365 and Google Workspace.
Remote Access: Secure remote access capabilities for users.
Script Execution: Efficient execution of scripts and job scheduling across systems.
Comprehensive Reporting: Detailed security and activity reports to help monitor and manage access.

What benefits or ROI should be considered?

Flexibility: Adaptable to different business needs and environments.
Stability: Reliable performance with minimal downtime.
Scalability: Easily scales to accommodate growing user and device numbers.
Ease of Use: User-friendly interface supports efficient management tasks.
Enhanced Security: Strong controls and policy enforcement reduce security risks.
Streamlined Processes: Simplified onboarding and offboarding processes increase efficiency.

In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Buyer's Guide

CyberArk Identity vs. JumpCloud

December 2024

Free Report: CyberArk Identity vs. JumpCloud

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