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CyberArk Identity vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
CyberArk Identity is a valuable long-term investment offering cost savings and enhanced security, despite mixed ROI experiences.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
 

Customer Service

Sentiment score
6.1
CyberArk Identity's customer service receives mixed reviews, highlighting efficient resolution but concerns over knowledge, responsiveness, and improvement areas.
Sentiment score
6.6
Ping Identity Platform's support is prompt, knowledgeable, and proactive, though some users find the support portal confusing.
They resolved the problem immediately after I reported it, on the same day, within one hour.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is lauded for scalable licensing, infrastructure, and ease in managing users, despite minor high-scale complexities.
Sentiment score
7.5
Ping Identity Platform efficiently scales across servers and clusters, supports large environments, but performance varies based on configurations.
 

Stability Issues

Sentiment score
8.0
CyberArk Identity is highly stable, reliable, with minor issues, maintaining 99.9% uptime; enhancements like more regions are suggested.
Sentiment score
7.9
Ping Identity Platform is highly reliable, with minimal bugs or crashes, though some infrastructure and server connection issues exist.
In the time I have been here, I have not experienced a fall in the service of CyberArk.
 

Room For Improvement

CyberArk Identity faces challenges in usability, mobile management, cloud transition, and governance compared to competitors, requiring cost improvements.
Ping Identity Platform requires stronger functionalities, enhanced user experience, better security, and comprehensive support to compete effectively with Microsoft.
Something they could improve is the management of multifactor authentication.
 

Setup Cost

CyberArk Identity offers extensive features and strong security, but its premium pricing may challenge smaller companies.
Ping Identity Platform is competitively priced, offering robust features and good ROI, but may be costly for small businesses.
Regarding pricing, it can be quite a lot for small companies.
 

Valuable Features

CyberArk Identity offers seamless integration, robust security, adaptive interfaces, and scalability, emphasizing access control and cost-effectiveness.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integration, user-friendly interface, and extensive customization options.
There is a lot of security - especially when you have to onboard and allow access for new users for the corporate and new applications.
 

Categories and Ranking

CyberArk Identity
Ranking in Authentication Systems
9th
Ranking in Access Management
8th
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Identity Management (IM) (13th), Authorization Software (4th), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (11th), Cloud Resource Access Management (3rd)
Ping Identity Platform
Ranking in Authentication Systems
5th
Ranking in Access Management
4th
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
28
Ranking in other categories
Single Sign-On (SSO) (3rd), Data Governance (9th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Directory Servers (1st)
 

Mindshare comparison

As of February 2025, in the Authentication Systems category, the mindshare of CyberArk Identity is 1.4%, up from 1.0% compared to the previous year. The mindshare of Ping Identity Platform is 3.6%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Dilip Reddy - PeerSpot reviewer
Easy to use but requires improvements in the area of stability
In my company, we have worked on authorization, and I know that there are different types of grants. We have worked on the authorization code, client credentials, and ROPC grant. There are two types of tokens, like the JWT token and internally managed reference tokens. JWT tokens are useful for finding information related to the claim requests. Internally managed reference tokens are useful for dealing with visual data and information. For the clients to fit the user information, they need to do additional work to fit all the user info into the site, which is to define and validate the token issue and provide the request for VPNs. I worked on the key differences between the authorization code and implicit grant. In the authorization code type, you will have the authorization code issued initially to the client, and the client has to exchange it with the authorization server, like using a DAC channel to get the access token. In implicit grants, tokens are issued right away if the application is a single-page application. We can either use the authorization code or an implicit grant.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
7%
Financial Services Firm
26%
Computer Software Company
10%
Manufacturing Company
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
Regarding pricing, it can be quite a lot for small companies. For national companies, like a medium-sized company with 1,000 employees, it can be very good. It is also a very necessary solution. Ev...
What needs improvement with CyberArk Identity?
Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process. The translation isn't always g...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

Idaptive
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about CyberArk Identity vs. Ping Identity Platform and other solutions. Updated: February 2025.
838,713 professionals have used our research since 2012.