Ping Identity Platform and CyberArk Identity are competitive in the identity management sector. CyberArk Identity has an edge with its advanced feature set, though Ping Identity Platform is appreciated for cost-effectiveness and support quality.
Features: Ping Identity Platform excels in simple integration, user-friendliness, and security via easy device management and multi-factor authentication. CyberArk Identity is known for its robust security with password rotation and adaptive interfaces, enhanced by threat detection capabilities.
Room for Improvement: Ping Identity Platform could benefit from more advanced threat detection, expanded enterprise integrations, and enhanced mobile capabilities. CyberArk Identity might improve by simplifying deployment processes, increasing customization options, and reducing complexity in user administration.
Ease of Deployment and Customer Service: Ping Identity Platform provides swift deployment and excellent customer service with intuitive configuration. CyberArk Identity offers comprehensive support suitable for complex environments requiring more technical expertise.
Pricing and ROI: Ping Identity Platform offers competitive pricing with lower setup costs and quick ROI. CyberArk Identity, albeit pricier, provides long-term benefits through its advanced and robust features, promising significant ROI over time.
By the second month, we started seeing the benefits and achieved a return on investment.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
In the time I have been here, I have not experienced a fall in the service of CyberArk.
There is a timeout period that I do not like, requiring repeated verification.
With respect to stability, I find that stability is very good.
Integration or deployment is extremely difficult for CyberArk Identity.
It does not have global market penetration, and sometimes, there are support issues.
Something they could improve is the management of multifactor authentication.
I compared it with other products, and it does not require a heavy investment.
Regarding pricing, it can be quite a lot for small companies.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
It protects our platform, application, network, and infrastructure resources on any device.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It's very low cost in comparison to Microsoft solutions.
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
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