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Ping Identity Platform vs Symantec Siteminder comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Ping Identity Platform's support is prompt, knowledgeable, and proactive, though some users find the support portal confusing.
No sentiment score available
Symantec Siteminder's customer support is mixed, with effective solutions but inconsistent service and delays for complex issues.
The downsizing of Broadcom's support team is affecting our ability to get satisfactory support.
 

Room For Improvement

Sentiment score
5.3
Ping Identity Platform requires stronger functionalities, enhanced user experience, better security, and comprehensive support to compete effectively with Microsoft.
Sentiment score
3.6
Symantec Siteminder needs UI improvements, modern tech integration, enhanced support, scalability, better customization, and reduced maintenance costs.
We also need to consider the customization or development required for web authentication when using Active Directory.
 

Scalability Issues

Sentiment score
7.6
Ping Identity Platform efficiently scales across servers and clusters, supports large environments, but performance varies based on configurations.
Sentiment score
6.2
Symantec Siteminder excels in scalability, efficiently supporting large user bases and multiple data centers, demonstrating robust performance.
 

Setup Cost

No sentiment score available
Ping Identity Platform is competitively priced, offering robust features and good ROI, but may be costly for small businesses.
No sentiment score available
Symantec Siteminder offers competitive pricing with scalable user-based licenses, though additional features and maintenance can increase costs.
The maintenance fee has increased, raising concerns about the overall cost to customers.
 

Stability Issues

Sentiment score
7.9
Ping Identity Platform is highly reliable, with minimal bugs or crashes, though some infrastructure and server connection issues exist.
No sentiment score available
Symantec Siteminder is stable, with high uptime, manageable issues, and good performance; regular maintenance enhances reliability.
Broadcom has decreased their supporting group members.
 

Valuable Features

Sentiment score
8.0
Ping Identity Platform offers robust security with multi-factor authentication, seamless integration, user-friendly interface, and extensive customization options.
Sentiment score
8.7
Symantec Siteminder offers flexible security, role-based access, single sign-on, easy integration, and reliable identity management and scalability.
We can apply multi-factor authentication to our infrastructure, which helps cover web application authentication.
 

Categories and Ranking

Ping Identity Platform
Ranking in Single Sign-On (SSO)
4th
Ranking in Access Management
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
28
Ranking in other categories
Authentication Systems (5th), Data Governance (6th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
Symantec Siteminder
Ranking in Single Sign-On (SSO)
11th
Ranking in Access Management
11th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
73
Ranking in other categories
Web Access Management (1st)
 

Featured Reviews

Dilip Reddy - PeerSpot reviewer
Easy to use but requires improvements in the area of stability
In my company, we have worked on authorization, and I know that there are different types of grants. We have worked on the authorization code, client credentials, and ROPC grant. There are two types of tokens, like the JWT token and internally managed reference tokens. JWT tokens are useful for finding information related to the claim requests. Internally managed reference tokens are useful for dealing with visual data and information. For the clients to fit the user information, they need to do additional work to fit all the user info into the site, which is to define and validate the token issue and provide the request for VPNs. I worked on the key differences between the authorization code and implicit grant. In the authorization code type, you will have the authorization code issued initially to the client, and the client has to exchange it with the authorization server, like using a DAC channel to get the access token. In implicit grants, tokens are issued right away if the application is a single-page application. We can either use the authorization code or an implicit grant.
Siva Chalamarla - PeerSpot reviewer
Good access control and SSO but needs modernization
The access control and the SSO are the two most valuable features. Siteminder allows users to authenticate once and gain access to multiple applications without needing to reauthenticate for each application separately. For example, if you access one application in one tab, you do not need to provide it again if you are trying to access the same application. The portal has different applications built into it. It's similar to Google. If you open Google and try to access the maps in that Google, you do not need to authenticate in maps. You just need to authenticate in the starting phase. Only a particular group of people have access. Our guys will give an error called access denied or unauthorized access. It depends on the application. It is pretty easy to learn.
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816,636 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Educational Organization
7%
Financial Services Firm
34%
Insurance Company
11%
Manufacturing Company
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
What do you like most about Symantec Siteminder?
It's agent-based. It's convenient to deploy and integrate.
What is your experience regarding pricing and costs for Symantec Siteminder?
After Broadcom's acquisition of Symantec, the pricing model for Symantec SiteMinder (now CA Single Sign-On) shifted significantly. The traditional perpetual licensing model transitioned to a subscr...
What needs improvement with Symantec Siteminder?
The support team could work on their response time and overall competence.
 

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
Single Sign-On, SiteMinder, CA SSO, Layer7 SiteMinder
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
British Telecom, CoreBlox, DBS, HMS, Itera ASA and Simeo
Find out what your peers are saying about Ping Identity Platform vs. Symantec Siteminder and other solutions. Updated: November 2024.
816,636 professionals have used our research since 2012.