Symantec Siteminder and Ping Identity Platform are leading identity and access management solutions. While Ping Identity Platform seems to have the upper hand in usability and feature set, Symantec Siteminder excels in support and pricing, catering to different organizational needs.
Features:Symantec Siteminder is valued for its robust security, integration capabilities, and traditional approach. Ping Identity Platform is praised for its comprehensive single sign-on (SSO), multi-factor authentication (MFA), and advanced feature set that offers more flexibility and innovation.
Room for Improvement:User reviews suggest Symantec Siteminder could enhance its scalability, interface for better usability, and modernize its infrastructure. Ping Identity Platform users indicate a need for improved support documentation, more intuitive setup procedures, and streamlined resources for easier adoption.
Ease of Deployment and Customer Service:Symantec Siteminder's deployment is noted as complex, though its customer service is responsive and helpful. Ping Identity Platform provides a smoother deployment process, though some users feel customer service could be more consistent. Symantec's strong support services balance its complicated deployment, while Ping's ease of setup is attractive despite variable service quality.
Pricing and ROI:Symantec Siteminder is recognized for reasonable setup costs and satisfactory ROI. Ping Identity Platform tends to be pricier but is viewed as worth the investment given its advanced features. Users find value for money from both products, though Ping's higher cost is justified by its extensive capabilities.
The downsizing of Broadcom's support team is affecting our ability to get satisfactory support.
We also need to consider the customization or development required for web authentication when using Active Directory.
The maintenance fee has increased, raising concerns about the overall cost to customers.
Broadcom has decreased their supporting group members.
We can apply multi-factor authentication to our infrastructure, which helps cover web application authentication.
Symantec® SiteMinder is designed to secure the modern enterprise through a unified access management platform that applies the appropriate authentication mechanism to positively identify users; provides single sign-on and identity federation for seamless access to any application; enforces granular security policies to stop unauthorized access to sensitive resources; and monitors and manages the entire user session to prevent session hijacking. Finally, Symantec SiteMinder is battle-tested and has been deployed in the largest IT environments in the world.
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