Symantec Siteminder and Microsoft Entra ID provide distinct solutions for identity and access management. Microsoft Entra ID seems to have the upper hand due to advanced capabilities and perceived value.
Features: Symantec Siteminder is known for its comprehensive security policies, integration flexibility, and robust support features. Microsoft Entra ID is recognized for seamless cloud integration, multifactor authentication, and advanced user management features.
Room for Improvement: Symantec Siteminder faces challenges in user experience, complexity in configuration, and could simplify configurations. Microsoft Entra ID has occasional difficulty in initial setup, desires more detailed documentation, and could enhance user onboarding experiences.
Ease of Deployment and Customer Service: Symantec Siteminder has a complex deployment process but a comprehensive support team. Microsoft Entra ID's deployment is relatively straightforward, although customer service experiences vary, with some users wishing for faster response times.
Pricing and ROI: Symantec Siteminder is perceived as more expensive but delivers high ROI with secure and reliable services. Microsoft Entra ID is considered more cost-effective and is valued for extensive features and integration capabilities.
The actual support when you get to that level is a ten out of ten.
I would rate Microsoft technical support as a seven out of ten.
The downsizing of Broadcom's support team is affecting our ability to get satisfactory support.
There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.
The frequent changes in branding cause confusion among customers who struggle to keep track of product names and functions.
We also need to consider the customization or development required for web authentication when using Active Directory.
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
The maintenance fee has increased, raising concerns about the overall cost to customers.
The stability of the solution is very high at 99.999%.
The stability of the solution is good with a rating of eight out of ten.
Broadcom has decreased their supporting group members.
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
The main valuable feature is the integration into a single console, which includes authentication service and endpoint security.
We can apply multi-factor authentication to our infrastructure, which helps cover web application authentication.
Microsoft Entra ID is used for extending on-premises Active Directory to the cloud, managing application access, enabling multi-factor authentication, and single sign-on. It facilitates policy enforcement and secure access, ensuring centralized identity management across cloud and on-premises resources.
Organizations utilize Microsoft Entra ID for robust user and group management, identity synchronization, and conditional access. Its seamless integration with third-party apps, scalability, and support for remote work make it a preferred choice. The admin center streamlines identity and access tasks, enhancing efficiency and security with features like privileged identity management and audit logs.
What are the key features of Microsoft Entra ID?Microsoft Entra ID implementation varies across industries. Tech firms leverage it for secure, scalable access management, while healthcare organizations utilize its identity protection features to safeguard patient data. Educational institutions adopt Entra ID for streamlined user management and policy enforcement, ensuring secure access for students and staff across on-premises and cloud resources.
Symantec® SiteMinder is designed to secure the modern enterprise through a unified access management platform that applies the appropriate authentication mechanism to positively identify users; provides single sign-on and identity federation for seamless access to any application; enforces granular security policies to stop unauthorized access to sensitive resources; and monitors and manages the entire user session to prevent session hijacking. Finally, Symantec SiteMinder is battle-tested and has been deployed in the largest IT environments in the world.
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