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ForgeRock vs Symantec Siteminder comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
Symantec Siteminder's customer support is mixed, with effective solutions but inconsistent service and delays for complex issues.
The downsizing of Broadcom's support team is affecting our ability to get satisfactory support.
 

Room For Improvement

No sentiment score available
Sentiment score
3.0
Symantec Siteminder needs UI improvements, modern tech integration, enhanced support, scalability, better customization, and reduced maintenance costs.
We also need to consider the customization or development required for web authentication when using Active Directory.
 

Scalability Issues

No sentiment score available
Sentiment score
6.2
Symantec Siteminder excels in scalability, efficiently supporting large user bases and multiple data centers, demonstrating robust performance.
 

Setup Cost

No sentiment score available
No sentiment score available
Symantec Siteminder offers competitive pricing with scalable user-based licenses, though additional features and maintenance can increase costs.
The maintenance fee has increased, raising concerns about the overall cost to customers.
 

Stability Issues

No sentiment score available
No sentiment score available
Symantec Siteminder is stable, with high uptime, manageable issues, and good performance; regular maintenance enhances reliability.
Broadcom has decreased their supporting group members.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
Symantec Siteminder offers flexible security, role-based access, single sign-on, easy integration, and reliable identity management and scalability.
We can apply multi-factor authentication to our infrastructure, which helps cover web application authentication.
 

Categories and Ranking

ForgeRock
Ranking in Access Management
6th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
30
Ranking in other categories
Identity Management (IM) (11th), Customer Identity and Access Management (CIAM) (4th)
Symantec Siteminder
Ranking in Access Management
11th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
73
Ranking in other categories
Single Sign-On (SSO) (11th), Web Access Management (1st)
 

Mindshare comparison

As of November 2024, in the Access Management category, the mindshare of ForgeRock is 6.9%, up from 6.5% compared to the previous year. The mindshare of Symantec Siteminder is 3.3%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management
 

Featured Reviews

Trisha Bhola - PeerSpot reviewer
It's easier to customize and maintain our code
I worked on two different projects based on ForgeRock, and both are automated deployments. One is a UI-based deployment. It's an automated process using some scripts. The deployments are done through Octopus, so it's also automated. We first deploy the essential components of AM and then implement additional configurations like Amster Imports. After that, we import all the SAML Federation data and add some certificates. We have two teams of five and three team members working on the different deployment processes. One is working on the dev side, another is looking at the higher environment, and one is managing the data. In another project, I'm the only developer. We also deploy on the dev environments so that anyone can test new features, configurations, and client requirements. They can test it on the dev environment, but a team of four people manages higher environments. The Access Management component involves the most customization, which takes around 15 to 20 minutes because of the need to import the Amster configuration. If another deployment is simultaneously happening, it may be a little slower and take around 30 minutes. The other components, like the user data stores, take about five to seven minutes. It's another five to 10 minutes for Identity Management. After deployment, the maintenance is mostly checking for security vulnerabilities. If ForgeRock shares security vulnerabilities or advisories, we check to see if there is something inside we need to maintain. Other than that, we just install updates when they add features each month.
Siva Chalamarla - PeerSpot reviewer
Good access control and SSO but needs modernization
The access control and the SSO are the two most valuable features. Siteminder allows users to authenticate once and gain access to multiple applications without needing to reauthenticate for each application separately. For example, if you access one application in one tab, you do not need to provide it again if you are trying to access the same application. The portal has different applications built into it. It's similar to Google. If you open Google and try to access the maps in that Google, you do not need to authenticate in maps. You just need to authenticate in the starting phase. Only a particular group of people have access. Our guys will give an error called access denied or unauthorized access. It depends on the application. It is pretty easy to learn.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
13%
Government
7%
Insurance Company
7%
Financial Services Firm
34%
Insurance Company
11%
Manufacturing Company
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
What do you like most about Symantec Siteminder?
It's agent-based. It's convenient to deploy and integrate.
What is your experience regarding pricing and costs for Symantec Siteminder?
After Broadcom's acquisition of Symantec, the pricing model for Symantec SiteMinder (now CA Single Sign-On) shifted significantly. The traditional perpetual licensing model transitioned to a subscr...
What needs improvement with Symantec Siteminder?
The support team could work on their response time and overall competence.
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
Single Sign-On, SiteMinder, CA SSO, Layer7 SiteMinder
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
British Telecom, CoreBlox, DBS, HMS, Itera ASA and Simeo
Find out what your peers are saying about ForgeRock vs. Symantec Siteminder and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.