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ForgeRock pros and cons

4.0 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ForgeRock significantly enhances DevOps automation and policy configuration for enterprises.
It offers a highly scalable service suitable for managing significant numbers of users, demonstrated by organizations handling up to 20,000 users.
The customization and adaptability features allow ForgeRock to meet specific organizational needs, including OIDC compliance.
ForgeRock stands out with its robust security features, such as multi-factor authentication and strong data protection capabilities.
It plays a critical role in identity and access management, facilitating improved operational efficiency and anomaly detection in user behavior patterns.

CONS

Documentation lacks clarity and needs to provide more detailed information.
Customization is complicated and should be simplified to reduce reliance on specialized expertise.
Support availability should be improved, especially during critical times like migration or go-live phases.
Licensing and upgrade processes should be made easier to understand.
Automatic deployment functionality requires improvements for easier implementation.
 

ForgeRock Pros review quotes

it_user3801 - PeerSpot reviewer
Architecture Practice Lead at SKY TV New Zealand
Jul 29, 2015
The integration has been smooth and the costs have been significantly reduced.
it_user185874 - PeerSpot reviewer
Senior Solution Support Engineer at a tech services company with 51-200 employees
Jan 26, 2015
Better Access Management.
BY
Technology Architect at a tech services company with 10,001+ employees
Aug 23, 2017
Flexibility in the customisation. Out-of-the-box support for almost all authentication mechanisms/products.
Learn what your peers think about ForgeRock. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,728 professionals have used our research since 2012.
it_user723990 - PeerSpot reviewer
Clustercoördinator Vernieuwing en Ontwikkeling with 501-1,000 employees
Aug 23, 2017
Automated provisioning and deprovisioning of users and customers, and integration into our portals for self-service, with lots of customizations possible due to the powerful API.
it_user726315 - PeerSpot reviewer
IAM CyberSecurity Consultant at a tech services company with 10,001+ employees
Aug 31, 2017
Highly customizable is one of the main advantages of the ForgeRock product, with rapid deployment, highly improved performance and scalability, and full integration with internal provisioning systems.
it_user997833 - PeerSpot reviewer
Manager at a consultancy with 10,001+ employees
Nov 4, 2019
The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.
reviewer708018 - PeerSpot reviewer
Solution Architect at a tech services company with 51-200 employees
Nov 7, 2019
The most valuable features are that it is easy to manage and it's stable.
JR
System manager at Tribunal fédéral suisse
May 6, 2020
We create and define the permissions and configurations for the users.
reviewer1247040 - PeerSpot reviewer
President at a tech services company with 11-50 employees
Sep 18, 2020
ForgeRock has CIAM, which other products didn't have, and they have DevOps ready.
reviewer1258380 - PeerSpot reviewer
Technology Solutions Leader at a outsourcing company with 10,001+ employees
Dec 8, 2020
Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process.
 

ForgeRock Cons review quotes

it_user3801 - PeerSpot reviewer
Architecture Practice Lead at SKY TV New Zealand
Jul 29, 2015
Implementation, integration capabilities and support model are still evolving and posing a risk of poor quality.
it_user185874 - PeerSpot reviewer
Senior Solution Support Engineer at a tech services company with 51-200 employees
Jan 26, 2015
Initial setup was complex because of the customizations needed.
BY
Technology Architect at a tech services company with 10,001+ employees
Aug 23, 2017
However, the product still needs to refactor and get rid of the dirty coding from its predecessor.
Learn what your peers think about ForgeRock. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,728 professionals have used our research since 2012.
it_user723990 - PeerSpot reviewer
Clustercoördinator Vernieuwing en Ontwikkeling with 501-1,000 employees
Aug 23, 2017
Improve the software quality (bugs in new versions).
it_user726315 - PeerSpot reviewer
IAM CyberSecurity Consultant at a tech services company with 10,001+ employees
Aug 31, 2017
Similar to other products, they do have some improvement scope in the documentation part.
it_user997833 - PeerSpot reviewer
Manager at a consultancy with 10,001+ employees
Nov 4, 2019
The identity management model needs a bit of improvement.
reviewer708018 - PeerSpot reviewer
Solution Architect at a tech services company with 51-200 employees
Nov 7, 2019
They should improve the solution by include reporting.
JR
System manager at Tribunal fédéral suisse
May 6, 2020
I find that it's quite expensive for just an open-source system. Support is quite expensive.
reviewer1247040 - PeerSpot reviewer
President at a tech services company with 11-50 employees
Sep 18, 2020
Automatic Deployment needs improvement. it could be made easier.
reviewer1258380 - PeerSpot reviewer
Technology Solutions Leader at a outsourcing company with 10,001+ employees
Dec 8, 2020
We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced.