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ForgeRock pros and cons

4.0 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Strong integration capabilities with a wide range of systems and applications
Highly customizable and scalable for various business needs
Excellent security features protecting user data and privacy
Comprehensive documentation and community support
Easy implementation and deployment process

CONS

Complex setup and configuration
High cost for small to medium enterprises
Performance issues with large-scale deployments
Limited support for certain legacy systems
Inconsistent documentation and resources
 

ForgeRock Pros review quotes

reviewer1258380 - PeerSpot reviewer
Dec 8, 2020
Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process.
Trisha Bhola - PeerSpot reviewer
Aug 18, 2022
ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations.
Jatin Sawhney - PeerSpot reviewer
Sep 8, 2022
This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it.
Learn what your peers think about ForgeRock. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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reviewer1938729 - PeerSpot reviewer
Aug 12, 2022
We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks.
Ahmet Murat Ülker - PeerSpot reviewer
Jun 18, 2024
The product is easy to use in a development environment.
SK
Jul 17, 2024
In terms of the tool's operational efficiency, ForgeRock Access Management is used in a lot of environments, different regions, and in different stages of production environments.
reviewer1610919 - PeerSpot reviewer
Jul 10, 2021
The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.
reviewer1687392 - PeerSpot reviewer
Aug 10, 2023
Installation and configuration are pretty easy for ForgeRock OpenIDM.
BG
Aug 23, 2022
Easy to navigate, handle and manage the applications.
SmritiGupta - PeerSpot reviewer
Feb 19, 2024
The most valuable features of ForgeRock are social login and data protection.
 

ForgeRock Cons review quotes

reviewer1258380 - PeerSpot reviewer
Dec 8, 2020
We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced.
Trisha Bhola - PeerSpot reviewer
Aug 18, 2022
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work.
Jatin Sawhney - PeerSpot reviewer
Sep 8, 2022
ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant.
Learn what your peers think about ForgeRock. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1938729 - PeerSpot reviewer
Aug 12, 2022
The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI.
Ahmet Murat Ülker - PeerSpot reviewer
Jun 18, 2024
The product's customization is a bit complicated.
SK
Jul 17, 2024
I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required.
reviewer1610919 - PeerSpot reviewer
Jul 10, 2021
In an upcoming release, the solution could improve by limiting the need to do customizations.
reviewer1687392 - PeerSpot reviewer
Aug 10, 2023
The solution's documentation is not very good, and they do not give more details.
BG
Aug 23, 2022
Lacks simplified documentation within the tool that requires use of a separate portal.
SmritiGupta - PeerSpot reviewer
Feb 19, 2024
The solution's deployment should be made easier.