CyberArk Identity vs ForgeRock comparison

CyberArk and Ping Identity are both solutions in the Access Management category. CyberArk is ranked #9 with an average rating of 7.5, while Ping Identity is ranked #6 with an average rating of 8.6. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 92% of Ping Identity users who would recommend it.

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Executive SummaryUpdated on Aug 11, 2024

ForgeRock and CyberArk Identity are both prominent identity management solutions. Based on user reviews, CyberArk Identity appears to have the upper hand due to its superior features despite ForgeRock's more favorable pricing and support feedback.

Features: ForgeRock offers flexibility, extensive customization, and cost-effectiveness. CyberArk Identity provides robust security measures, a comprehensive feature set, and efficient deployment.

Room for Improvement: ForgeRock needs better performance, scalability enhancements, and simpler deployment. CyberArk Identity requires improved integration capabilities, user experience optimization, and more flexible pricing options.

Ease of Deployment and Customer Service: ForgeRock deployment can be complex and time-consuming, with responsive but sometimes slow customer service. CyberArk Identity deployment is straightforward, with efficient and supportive customer service.

Pricing and ROI: ForgeRock is cost-effective with a good return on investment. CyberArk Identity is pricier, but users find the advanced features justify the cost, reflecting a high ROI.

To learn more, read our detailed CyberArk Identity vs. ForgeRock Report (Updated: December 2024).

Buyer's Guide

CyberArk Identity vs. ForgeRock

December 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Omada Identity

Featured Reviews

Pernilla Hulth

IAM Project Manager (Independent) at a retailer with 10,001+ employees

The interface is easy to use and gives you a solid overview

The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.

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RiyasAbdulkhader

Security Consultant at a financial services firm with 10,001+ employees

Offers Multi-factor authentication (MFA) and supports single sign-on (SSO) across multiple applications but dependency on Identity Connectors for seamless federation can be cumbersome

CyberArk Identity could improve by allowing federation directly or seamlessly, without the need for an Identity Connector. Instead of building separate Azure Connectors, if they could just federate, that would be nice. However, for this kind of feature to work, the customer's environment would need specific configurations. Basically, they could improve the federation capabilities to handle multiple domains separately, instead of just one. Right now, if you're working with one domain, it's okay. But for multiple domains, it becomes a bit complicated. In the on-premises version, you can curate more than one domain seamlessly. However, the SaaS version of CyberArk Identity requires more configuration. Moreover, CyberArk Identity is relatively new. They haven't been in the market for more than two or three years. They're still under development and not yet a fully-fledged product. They're constantly adding features, but they haven't yet achieved complete account management capabilities for all types of accounts, which is likely due to their competition. So, while they are actively promoting it, not many customers are using CyberArk Identity yet.

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Trisha Bhola

Senior Associate at Cognizant

It's easier to customize and maintain our code

I worked on two different projects based on ForgeRock, and both are automated deployments. One is a UI-based deployment. It's an automated process using some scripts. The deployments are done through Octopus, so it's also automated. We first deploy the essential components of AM and then implement additional configurations like Amster Imports. After that, we import all the SAML Federation data and add some certificates. We have two teams of five and three team members working on the different deployment processes. One is working on the dev side, another is looking at the higher environment, and one is managing the data. In another project, I'm the only developer. We also deploy on the dev environments so that anyone can test new features, configurations, and client requirements. They can test it on the dev environment, but a team of four people manages higher environments. The Access Management component involves the most customization, which takes around 15 to 20 minutes because of the need to import the Amster configuration. If another deployment is simultaneously happening, it may be a little slower and take around 30 minutes. The other components, like the user data stores, take about five to seven minutes. It's another five to 10 minutes for Identity Management. After deployment, the maintenance is mostly checking for security vulnerabilities. If ForgeRock shares security vulnerabilities or advisories, we check to see if there is something inside we need to maintain. Other than that, we just install updates when they add features each month.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I appreciate all the support we receive from Omada."

"You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."

"The benefits of Omada Identity include a holistic way of viewing access, the ability to give people access, and automation."

"Omada Identity Suite has a very powerful workflow engine. It is used for requesting access for approval to everything that's around Access Management and for re-certification purposes."

"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."

"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."

"Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient."

"The most valuable aspects of Omada Identity for me are the automation capabilities."

More Omada Identity pros

"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."

"The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster."

"I found the solution to be stable."

"It has machine learning and can help clients to learn the environment and understand what is happening."

"The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."

"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."

"The initial setup of CyberArk Identity was straightforward."

"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."

More CyberArk Identity pros

"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."

"The product is easy to use in a development environment."

"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."

"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."

"The most valuable features are that it is easy to manage and it's stable."

"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."

"Easy to customize and adaptable to any environment."

"In terms of the tool's operational efficiency, ForgeRock Access Management is used in a lot of environments, different regions, and in different stages of production environments."

More ForgeRock pros

Cons

"The Omada support response time has room for improvement."

"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience."

"The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience. From a technical perspective, it is a very good product, but from an end-user experience perspective, it significantly lacks."

"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."

"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."

"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."

"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."

"Omada Identity's user interface needs improvement, especially for new users."

More Omada Identity cons

"More integrations would be better."

"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."

"They could improve their UI and make everything more user-friendly."

"We would like to see an improvement in the ability to manage mobile devices."

"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."

"The OpenID features could improve in CyberArk Identity."

"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."

"They can include the Mobile Device Management (MDM) feature."

More CyberArk Identity cons

"The product's customization is a bit complicated."

"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."

"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."

"Automatic Deployment needs improvement. it could be made easier."

"In an upcoming release, the solution could improve by limiting the need to do customizations."

"The identity management model needs a bit of improvement."

"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."

"We would like this solution to be developed for use with mobile applications."

More ForgeRock cons

Pricing and Cost Advice

"It is fairly priced for an on-premise environment, but for the cloud environment, I am not that happy with the pricing."

"There were a lot of administrator, partner, and supplier accounts for people who were no longer working for us but still in the system. So, we reduced the number of users no longer with the company, which saved us some money on licensing."

"They are positioned at a good price point. They are lower than some of their competitors."

"My client deals directly with the Omada Identity team in terms of licensing. I never look at pricing, so I'm not aware of how much the solution costs, but it's worth the money. Often, when you begin to use Omada Identity and it takes a while to set up, it'll be irreversible, and you'd depend on and focus more on the functionality of the solution, rather than its price tag."

"Omada is too expensive. We are in the automotive industry. The pricing might be high because most of the other customers are in the insurance or banking sectors, but it's steep for an auto supply company."

"From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses."

"The pricing for Omada Identity is fair."

"It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive."

More Omada Identity pricing and cost advice

"The solution is cheap and I rate its pricing an eight out of ten."

"There is an initial license and then there is a subscription needed."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"The pricing of CyberArk Identity is competitive."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"CyberArk Identity is an expensive solution."

More CyberArk Identity pricing and cost advice

"ForgeRock's pricing is more competitive than other products."

"ForgeRock is an expensive solution."

"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."

"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."

"Its price is comparable to other products in the market."

"It's a bit pricey and could be more competitive."

"The pricing of the solution is fair but I do not have the full details."

"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Financial Services Firm

23%

Computer Software Company

12%

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Omada Identity?

We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...

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What needs improvement with Omada Identity?

There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...

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What is your primary use case for Omada Identity?

We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...

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What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expen...

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What needs improvement with CyberArk Identity?

At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made mu...

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What do you like most about ForgeRock?

The most valuable features of ForgeRock are social login and data protection.

See all answers

What is your experience regarding pricing and costs for ForgeRock?

Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock a...

See all answers

What needs improvement with ForgeRock?

In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't t...

See all answers

Comparisons

SailPoint Identity Security Cloud vs Omada Identity

Compared 31% of the time

Microsoft Entra ID vs Omada Identity

Compared 21% of the time

Saviynt vs Omada Identity

Compared 16% of the time

One Identity Manager vs Omada Identity

Compared 8% of the time

SAP Identity Management vs Omada Identity

Compared 6% of the time

More Omada Identity Competitors

Microsoft Intune vs CyberArk Identity

Compared 21% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 17% of the time

Microsoft Entra ID vs CyberArk Identity

Compared 16% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 11% of the time

Okta Workforce Identity vs CyberArk Identity

Compared 3% of the time

More CyberArk Identity Competitors

Microsoft Entra ID vs ForgeRock

Compared 14% of the time

SailPoint Identity Security Cloud vs ForgeRock

Compared 14% of the time

Ping Identity Platform vs ForgeRock

Compared 10% of the time

Auth0 vs ForgeRock

Compared 8% of the time

More ForgeRock Competitors

Product Reports

Buyer's Guide

Omada Identity

January 2025

Download Omada Identity product report

Buyer's Guide

CyberArk Identity

January 2025

Download CyberArk Identity product report

Buyer's Guide

ForgeRock

January 2025

Download ForgeRock product report

Also Known As

Omada Identity Suite, Omada Identity Cloud

Idaptive

ForgeRock Identity Platform, ForgeRock OpenIDM

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Omada

CyberArk

Ping Identity

Overview

Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.

Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.

What are the critical features of Omada Identity?

Identity Lifecycle Management: Automates the process of creating, updating, and deactivating user identities throughout their lifecycle.
Access Governance: Ensures that users have appropriate access rights, enabling continuous monitoring and recertification of access.
Compliance Reporting: Provides comprehensive reporting capabilities to demonstrate compliance with regulatory requirements.
Role-Based Access Control (RBAC): Simplifies the assignment and management of access rights based on user roles within the organization.
Self-Service Access Requests: Empowers users to request access to resources through a user-friendly portal, reducing administrative burden.
Integration Capabilities: Seamlessly integrates with various systems, applications, and data sources for unified identity and access management.

What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?

Improved Security: By ensuring that only authorized users have access to sensitive information, Omada Identity enhances overall security posture.
Regulatory Compliance: Helps organizations meet compliance requirements by providing detailed audit trails and reporting features.
Operational Efficiency: Automates routine identity management tasks, reducing manual effort and freeing up IT resources for strategic initiatives.
User Productivity: Streamlines access management processes, enabling users to quickly obtain the resources they need to perform their jobs.
Reduced Risk: Minimizes the risk of data breaches and insider threats by enforcing strict access controls and continuous monitoring.

Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.

Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.

In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.

With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy to use, and graphical dashboard. ForgeRock Access Management allows you to build safe authentication using options like passwordless and usernameless logins, single sign-on, biometrics, contextual analytics, and behavioral authentication. When threats appear, you can swiftly change how your users access your most sensitive applications and provide users with secure access to the applications, systems, and resources they need on demand.

ForgeRock Benefits and Key Features

Elevate your security and efficiency: Consolidating your legacy systems under one single platform provides reliable, unified control over all your user identities and access-related policies. ForgeRock Access Management also supports scaling existing policies for application onto new setups.
Passwordless authentication: Implementing passwordless authentication is simple with ForgeRock Access Management. You can easily replace user-selected passwords with other options, such as easy multi-factor authentication, biometrics, and SSO.
Identity governance: ForgeRock Identity Governance is a modern, AI-driven identity governance solution. By leveraging ForgeRock generated analysis reports, you can identify and apply appropriate user access, automate high-confidence access approvals, recommend certification for low-risk accounts, and review high-risk and inappropriate user access privileges. In addition, you can grant and enforce access to systems, applications, and infrastructure according to established policies.

Reviews from Real Users

ForgeRock stands out among its competitors for a number of reasons. Two major ones are its robust identity and access tools and its being easy to manage and scale with one central dashboard.

PeerSpot users note the effectiveness of these features. A technology solutions leader at an outsourcing company writes, “We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.”

Mohamed B., a cyber security consultant at a tech company, writes, "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users. ForgeRock secured our system so that it is accessed only by authorized people, and it implemented the SSO."

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Buyer's Guide

CyberArk Identity vs. ForgeRock

December 2024

Free Report: CyberArk Identity vs. ForgeRock

Find out what your peers are saying about CyberArk Identity vs. ForgeRock and other solutions. Updated: December 2024.

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