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CyberArk Identity vs SailPoint Identity Security Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
7.6
CyberArk Identity is a valuable long-term investment offering cost savings and enhanced security, despite mixed ROI experiences.
Sentiment score
7.4
SailPoint Identity Security Cloud automates identity management, reducing risks and costs, improving security, and offering fast ROI.
 

Customer Service

Sentiment score
6.8
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.1
CyberArk Identity's customer service receives mixed reviews, highlighting efficient resolution but concerns over knowledge, responsiveness, and improvement areas.
Sentiment score
6.6
SailPoint Identity Security Cloud offers strong customer support, praised for efficiency, with areas for SLA and regional feedback improvements.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
They resolved the problem immediately after I reported it, on the same day, within one hour.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
 

Scalability Issues

Sentiment score
7.6
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.6
CyberArk Identity is lauded for scalable licensing, infrastructure, and ease in managing users, despite minor high-scale complexities.
Sentiment score
7.2
SailPoint Identity Security Cloud offers high scalability for enterprises but requires substantial infrastructure and server resources for efficiency.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
8.0
CyberArk Identity is highly stable, reliable, with minor issues, maintaining 99.9% uptime; enhancements like more regions are suggested.
Sentiment score
8.0
SailPoint Identity Security Cloud is highly praised for its stable performance and reliable integration across various environments and versions.
In the time I have been here, I have not experienced a fall in the service of CyberArk.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
CyberArk Identity faces challenges in usability, mobile management, cloud transition, and governance compared to competitors, requiring cost improvements.
SailPoint Identity Security Cloud needs cost reduction, enhanced flexibility, simpler setup, better features, and more responsive support for improvement.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
Something they could improve is the management of multifactor authentication.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
CyberArk Identity offers extensive features and strong security, but its premium pricing may challenge smaller companies.
SailPoint Identity Security Cloud is valued for its features despite high costs, offering potential discounts for long-term commitments.
They are lower than some of their competitors.
Regarding pricing, it can be quite a lot for small companies.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
CyberArk Identity offers seamless integration, robust security, adaptive interfaces, and scalability, emphasizing access control and cost-effectiveness.
SailPoint Identity Security Cloud offers seamless integration, automation, and AI for enhanced security and efficiency in large organizations.
Technically, the product does everything one would expect from an identity and access management platform.
There is a lot of security - especially when you have to onboard and allow access for new users for the corporate and new applications.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The built-in connectors that enable easy connection with both legacy and cloud-based applications.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Customer Identity and Access Management (CIAM) (3rd)
CyberArk Identity
Ranking in Identity Management (IM)
13th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Authentication Systems (9th), Authorization Software (4th), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Access Management (8th), Active Directory Management (11th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
SailPoint Identity Security...
Ranking in Identity Management (IM)
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
69
Ranking in other categories
User Provisioning Software (1st), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), SaaS Management Platforms (2nd), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Mindshare comparison

As of February 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.2%, down from 3.4% compared to the previous year. The mindshare of CyberArk Identity is 1.7%, up from 1.0% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 19.5%, up from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Praveen Jalumuru - PeerSpot reviewer
Enhanced automation and AI-driven integration offer significant time savings
The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications. Its code-less drag-and-drop functionality allows for easier adjustments, and it provides strong support with reduced SLAs compared to SailPoint IQ.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
7%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
Regarding pricing, it can be quite a lot for small companies. For national companies, like a medium-sized company wit...
What needs improvement with CyberArk Identity?
Something they could improve is the management of multifactor authentication. When you translate the page from one la...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to m...
What do you like most about SailPoint IdentityIQ?
The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexi...
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Idaptive
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about CyberArk Identity vs. SailPoint Identity Security Cloud and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.