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CyberArk Identity pros and cons

Vendor: CyberArk
4.1 out of 5
172 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

CyberArk Identity effectively integrates multiple IDs for on-premises Active Directory and simplifies identity management, making it feature-rich and user-friendly.
The platform offers powerful authentication features, such as acting as a multi-factor authentication tool for privileged access, enhancing security protocols.
It has strong auditing and monitoring capabilities that integrate seamlessly with other tools like Splunk for log analysis and security oversight.
Role-Based Access Control (RBAC) allows for easy management and assignment of user roles, providing flexibility and efficient access governance.
CyberArk Identity is recognized for its quick customer support responses and robust integration with Microsoft's security tools, supporting comprehensive infrastructure protection.

CONS

Mobile Device Management features and management of mobile devices need improvement.
There are challenges with third-party SMS gateway support, and scalability could be enhanced.
CyberArk Identity needs to enhance cloud leverage especially for the financial sector.
Integrations with other platforms and devices should be increased for better performance.
The complexities in translations and multifactor authentication management require addressing.
 

CyberArk Identity Pros review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users.
IH
Mar 5, 2025
CyberArk Identity's ability to safeguard financial services infrastructure is good.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
MI
Oct 4, 2023
The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS.
PP
Mar 19, 2025
It is very easy to use and is a trusted platform. It protects our platform, application, network, and infrastructure resources on any device.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
The initial setup of CyberArk Identity was straightforward.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
The setup, via cloud, is simple.
WY
Feb 10, 2025
Being able to integrate CyberArk Identity with Microsoft Defender is valuable.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring.
Joble John - PeerSpot reviewer
Jun 10, 2024
The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster.
 

CyberArk Identity Cons review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals.
IH
Mar 5, 2025
Integration or deployment is extremely difficult for CyberArk Identity.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
MI
Oct 4, 2023
In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one.
PP
Mar 19, 2025
It does not have global market penetration, and sometimes, there are support issues.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
CyberArk Identity's GUI is an area with certain shortcomings that need improvement.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
They could improve their UI and make everything more user-friendly.
WY
Feb 10, 2025
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support.
Joble John - PeerSpot reviewer
Jun 10, 2024
At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster.