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CyberArk Identity pros and cons

Vendor: CyberArk
4.1 out of 5
168 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

CyberArk Identity offers seamless integration with multiple IDs for on-premises Active Directory, making user management efficient.
It provides a user self-service program and Office 365 provisioning service, enhancing security and user priority.
Features like Role-Based Access Control (RBAC) streamline user privilege management and simplify role assignments.
CyberArk Identity integrates well with external tools like Splunk, aiding in auditing and monitoring through comprehensive log analysis.
Its quick setup, machine learning capabilities, and prompt support resolve issues efficiently, maintaining continuity of service.

CONS

CyberArk Identity should improve mobile device management and consider including MDM features.
CyberArk Identity experiences challenges with third-party SMS gateway integration and scalability.
There is room for improvement in CyberArk Identity's documentation to specify changes needed for achieving specific goals.
CyberArk Identity needs to improve in leveraging the cloud, particularly for detailed reporting and user-friendly access in financial sectors.
The cost of CyberArk Identity is high, especially for the on-premise deployment, requiring complex infrastructure.
 

CyberArk Identity Pros review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience.
MI
Oct 4, 2023
The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
The initial setup of CyberArk Identity was straightforward.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
The setup, via cloud, is simple.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring.
Joble John - PeerSpot reviewer
Jun 10, 2024
The features that I personally find most effective in terms of security stem from the fact that it is easy to integrate and also the adoption is faster.
ProbalThakurta - PeerSpot reviewer
Apr 6, 2023
The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization.
Eginegine9775 - PeerSpot reviewer
Sep 24, 2019
The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory.
Prasanna Burri - PeerSpot reviewer
Apr 30, 2022
The most valuable features of CyberArk Identity are its ability to control access to administrative staff.
 

CyberArk Identity Cons review quotes

RiyasAbdulkhader - PeerSpot reviewer
Feb 1, 2024
There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals.
Julio Montero - PeerSpot reviewer
Feb 20, 2025
When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation.
MI
Oct 4, 2023
In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one.
Learn what your peers think about CyberArk Identity. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,640 professionals have used our research since 2012.
Vishnu Ramachandra - PeerSpot reviewer
Aug 23, 2023
CyberArk Identity's GUI is an area with certain shortcomings that need improvement.
reviewer1930047 - PeerSpot reviewer
Aug 19, 2022
They could improve their UI and make everything more user-friendly.
Avinash Gopu. - PeerSpot reviewer
Feb 29, 2024
The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support.
Joble John - PeerSpot reviewer
Jun 10, 2024
At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster.
ProbalThakurta - PeerSpot reviewer
Apr 6, 2023
The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability.
Eginegine9775 - PeerSpot reviewer
Sep 24, 2019
We would like to see an improvement in the ability to manage mobile devices.
Prasanna Burri - PeerSpot reviewer
Apr 30, 2022
CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area.