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CyberArk Identity vs Keeper comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
CyberArk Identity is a valuable long-term investment offering cost savings and enhanced security, despite mixed ROI experiences.
Sentiment score
8.1
Keeper provides secure, convenient password access, saving time and offering high ROI, with users reporting significant efficiency gains.
 

Customer Service

Sentiment score
6.1
CyberArk Identity's customer service receives mixed reviews, highlighting efficient resolution but concerns over knowledge, responsiveness, and improvement areas.
Sentiment score
7.6
Keeper's customer service is praised for quick resolution, user-friendliness, though some note slower weekend responses and occasional limitations.
They resolved the problem immediately after I reported it, on the same day, within one hour.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is lauded for scalable licensing, infrastructure, and ease in managing users, despite minor high-scale complexities.
Sentiment score
8.4
Keeper is highly rated for scalability, supporting numerous records seamlessly, from small businesses to larger enterprises with minimal issues.
 

Stability Issues

Sentiment score
8.0
CyberArk Identity is highly stable, reliable, with minor issues, maintaining 99.9% uptime; enhancements like more regions are suggested.
Sentiment score
8.5
Keeper is highly stable and reliable, with no crashes or data loss, trusted by personal and business users alike.
In the time I have been here, I have not experienced a fall in the service of CyberArk.
 

Room For Improvement

CyberArk Identity faces challenges in usability, mobile management, cloud transition, and governance compared to competitors, requiring cost improvements.
Keeper users seek enhancements in usability, integration, organization, and features like syncing, API improvements, and offline access.
Something they could improve is the management of multifactor authentication.
 

Setup Cost

CyberArk Identity offers extensive features and strong security, but its premium pricing may challenge smaller companies.
Keeper provides tailored enterprise plans with discounts and recommendations, ensuring excellent value and protection against cyber threats.
Regarding pricing, it can be quite a lot for small companies.
 

Valuable Features

CyberArk Identity offers seamless integration, robust security, adaptive interfaces, and scalability, emphasizing access control and cost-effectiveness.
Keeper is praised for robust security, multi-device accessibility, user-friendly interface, and advanced features enhancing usability and protection.
There is a lot of security - especially when you have to onboard and allow access for new users for the corporate and new applications.
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
9th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Authentication Systems (9th), Identity Management (IM) (13th), Authorization Software (4th), User Entity Behavior Analytics (UEBA) (9th), Access Management (8th), Active Directory Management (11th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
Keeper
Ranking in Enterprise Password Managers
12th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.0%, up from 0.6% compared to the previous year. The mindshare of Keeper is 3.8%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Parwiz ElmJo - PeerSpot reviewer
It's an inexpensive, scalable solution that has improved our security
We use Keeper to store passwords We previously kept our passwords in an Excel file. Using Keeper makes us more secure.  Keeper has strong security features.  The password rotation feature could be improved. I have used Keeper for three years. I rate Keeper eight out of 10 for stability.  I…
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
7%
Computer Software Company
21%
Manufacturing Company
9%
Financial Services Firm
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
Regarding pricing, it can be quite a lot for small companies. For national companies, like a medium-sized company with 1,000 employees, it can be very good. It is also a very necessary solution. Ev...
What needs improvement with CyberArk Identity?
Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process. The translation isn't always g...
What do you like most about Keeper?
I like the tool's keyword editor and SSO.
What needs improvement with Keeper?
Keeper does not provide password management for mobile apps.
 

Also Known As

Idaptive
Keeper Security
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow
Find out what your peers are saying about CyberArk Identity vs. Keeper and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.