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CyberArk Privileged Access Manager vs Keeper comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
CyberArk Privileged Access Manager enhances security, streamlines workflows, and improves efficiency, notably in password management and compliance processes.
Sentiment score
8.1
Keeper provides secure, convenient password access, saving time and offering high ROI, with users reporting significant efficiency gains.
The return on investment lies in improved security infrastructure, addressing over-privileged access, and reducing the risk of credential compromise, which is a major source of data breaches.
During our quantitative analysis, we estimated potential savings of one to ten million dollars a year by using a PAM solution.
With other tools such as Okta where you have self-service for resetting your own passwords and things like that, the average savings is 12 minutes, which is six dollars for a password reset, and you can extrapolate that over your organization.
 

Customer Service

Sentiment score
6.4
CyberArk's support is knowledgeable with improved service, but response delays and documentation gaps affect customer satisfaction.
Sentiment score
7.6
Keeper's customer service is praised for quick resolution, user-friendliness, though some note slower weekend responses and occasional limitations.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
 

Scalability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager offers effective scalability with modular architecture but requires careful planning to address licensing and database challenges.
Sentiment score
8.4
Keeper is highly rated for scalability, supporting numerous records seamlessly, from small businesses to larger enterprises with minimal issues.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
 

Stability Issues

Sentiment score
7.8
CyberArk Privileged Access Manager is praised for strong stability and reliability, with minor issues resolved through vendor support.
Sentiment score
8.5
Keeper is highly stable and reliable, with no crashes or data loss, trusted by personal and business users alike.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

CyberArk Privileged Access Manager needs better UI, enhanced reporting, easier deployment, and improved support to boost usability and accessibility.
Keeper users seek enhancements in usability, integration, organization, and features like syncing, API improvements, and offline access.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

CyberArk's high cost is justified by robust security features, though smaller businesses may struggle with expenses.
Keeper provides tailored enterprise plans with discounts and recommendations, ensuring excellent value and protection against cyber threats.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
 

Valuable Features

CyberArk Privileged Access Manager enhances security through password management, session monitoring, seamless integration, and advanced analytics for scalable, efficient account management.
Keeper is praised for robust security, multi-device accessibility, user-friendly interface, and advanced features enhancing usability and protection.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
It can integrate with Splunk, SNMP, and other solutions and technologies.
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
Keeper
Ranking in Enterprise Password Managers
10th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Privileged Access Manager is 7.5%, down from 9.6% compared to the previous year. The mindshare of Keeper is 3.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Lasantha Wijesinghe - PeerSpot reviewer
We have visibility and control through real-time user behavior analytics
It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.
Parwiz ElmJo - PeerSpot reviewer
It's an inexpensive, scalable solution that has improved our security
We use Keeper to store passwords We previously kept our passwords in an Excel file. Using Keeper makes us more secure.  Keeper has strong security features.  The password rotation feature could be improved. I have used Keeper for three years. I rate Keeper eight out of 10 for stability.  I…
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Top Industries

By visitors reading reviews
Educational Organization
34%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Computer Software Company
20%
Manufacturing Company
9%
Financial Services Firm
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
I focus more on the technical side, but I hear customers say that if CyberArk was more affordable, they might have acquired more licenses. Some clients consider alternative solutions due to pricing...
What do you like most about Keeper?
I like the tool's keyword editor and SSO.
What needs improvement with Keeper?
Keeper does not provide password management for mobile apps.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Keeper Security
 

Overview

 

Sample Customers

Rockwell Automation
At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow
Find out what your peers are saying about CyberArk Privileged Access Manager vs. Keeper and other solutions. Updated: March 2025.
842,388 professionals have used our research since 2012.