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CyberArk Privileged Access Manager vs Keeper comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
CyberArk Privileged Access Manager enhances security, streamlines workflows, and reduces risks and costs for managing privileged accounts in organizations.
Sentiment score
8.1
Keeper provides secure, convenient password access, saving time and offering high ROI, with users reporting significant efficiency gains.
During our quantitative analysis, we estimated potential savings of one to ten million dollars a year by using a PAM solution.
 

Customer Service

Sentiment score
6.5
CyberArk Privileged Access Manager's support is competent and improving, but faces challenges in response times and initial escalation processes.
Sentiment score
7.6
Keeper's customer service is praised for quick resolution, user-friendliness, though some note slower weekend responses and occasional limitations.
CyberArk has been exceptional in coming back to us with immediate responses.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
Response times seem to correlate with the strength of the relationship with the CyberArk account manager, with quicker responses when rapport is strong.
 

Scalability Issues

Sentiment score
7.7
CyberArk Privileged Access Manager efficiently scales across environments, with a modular architecture and streamlined cloud flexibility enhancing adaptability.
Sentiment score
8.4
Keeper is highly rated for scalability, supporting numerous records seamlessly, from small businesses to larger enterprises with minimal issues.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
7.8
CyberArk Privileged Access Manager is stable and reliable, with manageable issues, strong support, and effective version upgrades.
Sentiment score
8.5
Keeper is highly stable and reliable, with no crashes or data loss, trusted by personal and business users alike.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

CyberArk needs user interface, integration, support, and feature enhancements, focusing on usability, costs, documentation, and advanced automation options.
Keeper users seek enhancements in usability, integration, organization, and features like syncing, API improvements, and offline access.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

CyberArk Privileged Access Manager is costly but valued for robust security features, ideal for mid to large-size enterprises.
Keeper provides tailored enterprise plans with discounts and recommendations, ensuring excellent value and protection against cyber threats.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
 

Valuable Features

CyberArk Privileged Access Manager excels in password rotation, session management, and seamless integration, offering advanced security and customization.
Keeper is praised for robust security, multi-device accessibility, user-friendly interface, and advanced features enhancing usability and protection.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
As a security professional, I have real-time visibility into ongoing sessions.
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
203
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
Keeper
Ranking in Enterprise Password Managers
13th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Lasantha Wijesinghe - PeerSpot reviewer
We have visibility and control through real-time user behavior analytics
It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.
Parwiz ElmJo - PeerSpot reviewer
It's an inexpensive, scalable solution that has improved our security
We use Keeper to store passwords We previously kept our passwords in an Excel file. Using Keeper makes us more secure.  Keeper has strong security features.  The password rotation feature could be improved. I have used Keeper for three years. I rate Keeper eight out of 10 for stability.  I…
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Top Industries

By visitors reading reviews
Educational Organization
33%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Computer Software Company
20%
Financial Services Firm
9%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager is more expensive than its competitors, such as BeyondTrust, Delinea, and ManageEngine PAM360. While ManageEngine PAM360 offers similar flexibility and support at...
What do you like most about Keeper?
I like the tool's keyword editor and SSO.
What needs improvement with Keeper?
Keeper does not provide password management for mobile apps.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Keeper Security
 

Learn More

Video not available
 

Overview

 

Sample Customers

Rockwell Automation
At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow
Find out what your peers are saying about CyberArk Privileged Access Manager vs. Keeper and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.