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Cisco Identity Services Engine (ISE) vs CyberArk Privileged Access Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Cisco ISE users report enhanced security, cost savings, seamless integration, improved efficiency, and reliable threat mitigation with positive ROI.
Sentiment score
7.0
CyberArk Privileged Access Manager enhances security, reduces costs, improves efficiency, and offers significant ROI through automation and streamlined workflows.
Direct comparisons with Forescout reveal up to 30% to 40% difference in cost savings.
During our quantitative analysis, we estimated potential savings of one to ten million dollars a year by using a PAM solution.
With other tools such as Okta where you have self-service for resetting your own passwords and things like that, the average savings is 12 minutes, which is six dollars for a password reset, and you can extrapolate that over your organization.
A strong identity and access management solution aids in navigating significant incident responses or breach situations.
 

Customer Service

Sentiment score
5.3
Cisco Identity Services Engine's support is responsive but inconsistent, with reliance on partners and occasional delays in complex issues.
Sentiment score
6.4
CyberArk's support is improving with knowledgeable staff, but faces challenges in response times and complex issue resolutions.
I rate the technical support as one out of ten.
Sometimes it's challenging to identify which support team is responsible for certain issues, which is a significant concern.
CyberArk has been exceptional in coming back to us with immediate responses.
It could be forever until you talk to someone who knows what they are doing.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
 

Scalability Issues

Sentiment score
7.1
Cisco ISE is scalable and flexible, but may require careful planning and specific hardware for complex environments.
Sentiment score
7.7
CyberArk Privileged Access Manager offers impressive scalability with horizontal and vertical growth, but requires careful architecture planning.
Factors like architecture, business nature, and legal limitations such as GDPR affect it.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
They had 40,000 passwords in this one safe, and it was saving the last ten iterations of each password object. That means they had 400,000 password objects in this safe. They exceeded the limit.
 

Stability Issues

Sentiment score
7.7
Cisco ISE is reliable and consistent, with some instability during updates or heavy loads, but overall well-regarded.
Sentiment score
7.8
CyberArk Privileged Access Manager is stable with minor issues, praised for robustness and high availability, improved by updates.
Cisco Identity Services Engine (ISE) is considered very reliable and stable.
The stability of Cisco Identity Services Engine (ISE) is poor for certain use cases, like authentication.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

Cisco ISE needs UI, integration, performance, and stability improvements, with enhanced documentation, real-time analytics, and security capabilities.
CyberArk Privileged Access Manager requires UI updates, enhanced integrations, better performance, simplified deployment, and improved reporting and documentation.
Pricing can be more expensive compared to other vendors, and there is a significant price gap observed, which doesn't seem justified by some specific features.
They are very poor in asset classification and should focus on improving the preauthentication profiling, especially for NAC use cases.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

Cisco ISE pricing is complex and costly, particularly challenging for small businesses, with value dependent on feature utilization.
CyberArk Privileged Access Manager is effective yet pricey, ideal for large enterprises but less suited for small businesses.
Compared to other solutions like HPE ClearPass, Cisco is more costly, and the conversation suggests a possible forty percent price gap compared to competitors.
Cloud solutions are expensive, while on-prem setups with shared environments are cheaper but not effective.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
 

Valuable Features

Cisco Identity Services Engine enhances network security with integration, robust features, and centralized management supporting zero-trust principles.
CyberArk Privileged Access Manager offers automated secure password management, real-time monitoring, compliance support, scalability, and extensive integration options.
The solution is integrated with other Cisco devices and can offer automation for an organization, making deployments more dynamic and providing real-time visibility.
Cisco Identity Services Engine (ISE) is very good at device administration.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
As a security professional, I have real-time visibility into ongoing sessions.
 

Categories and Ranking

Cisco Identity Services Eng...
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
141
Ranking in other categories
Network Access Control (NAC) (1st), Cisco Security Portfolio (1st)
CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
210
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (3rd), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
 

Mindshare comparison

While both are Network Security Systems solutions, they serve different purposes. Cisco Identity Services Engine (ISE) is designed for Network Access Control (NAC) and holds a mindshare of 27.9%, down 31.8% compared to last year.
CyberArk Privileged Access Manager, on the other hand, focuses on Privileged Access Management (PAM), holds 19.7% mindshare, down 23.7% since last year.
Network Access Control (NAC)
Privileged Access Management (PAM)
 

Featured Reviews

SunilkumarNaganuri - PeerSpot reviewer
Enhanced device administration hindered by complex deployment and security limitations
Cisco Identity Services Engine (ISE) needs to improve the profiling preauthentication. They are very poor in asset classification and should focus on improving the preauthentication profiling, especially for NAC use cases. This will give them a roadmap for software-defined access (SDA) use cases and network segmentation. Threat detection capabilities are very weak. Additionally, the product is vulnerable and has many bugs.
Lasantha Wijesinghe - PeerSpot reviewer
We have visibility and control through real-time user behavior analytics
It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
28%
Computer Software Company
14%
Financial Services Firm
7%
Government
7%
Educational Organization
34%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Aruba Clearpass or Cisco ISE?
Aruba ClearPass is a Network Access Control tool that gives secure network access to multiple device types. You can adapt the policies to VPN access, wired, or wireless access. You can securely ...
What are the main differences between Cisco ISE and Forescout Platform?
OK, so Cisco ISE uses 802.1X to secure switchports against unauthorized access. The drawback of this is that ISE cannot secure the port if a device does not support 802.1x. Cameras, badge readers, ...
How does Cisco ISE compare with Fortinet FortiNAC?
Cisco ISE uses AI endpoint analytics to identify new devices based on their behavior. It will also notify you if someone plugs in with a device that is not allowed and will block it. The user exper...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
I focus more on the technical side, but I hear customers say that if CyberArk was more affordable, they might have acquired more licenses. Some clients consider alternative solutions due to pricing...
 

Also Known As

Cisco ISE
CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
 

Overview

 

Sample Customers

Aegean Motorway, BC Hydro, Beachbody, Bucks County Intermediate Unit , Cisco IT, Derby City Council, Global Banking Customer, Gobierno de Castilla-La Mancha, Houston Methodist, Linz AG, London Hydro, Ministry of Foreign Affairs, Molina Healthcare, MST Systems, New South Wales Rural Fire Service, Reykjavik University, Wildau University
Rockwell Automation
Find out what your peers are saying about Cisco, Hewlett Packard Enterprise, Fortinet and others in Network Access Control (NAC). Updated: February 2025.
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