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Bitwarden vs CyberArk Privileged Access Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.1
CyberArk Privileged Access Manager enhances security by automating tasks, improving compliance, reducing breaches, and increasing efficiency and ROI.
 

Customer Service

Sentiment score
8.6
Bitwarden's support is praised for its friendliness, responsiveness, and comprehensive resources, offering prompt assistance and excellent follow-up.
Sentiment score
6.5
CyberArk's support is efficient and knowledgeable, but challenges exist in response times, communication, and handling complex cases.
Response times seem to correlate with the strength of the relationship with the CyberArk account manager, with quicker responses when rapport is strong.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
CyberArk's customer service has improved recently and is now very responsive.
 

Scalability Issues

Sentiment score
7.5
Bitwarden is scalable for teams and personal use, suitable for small to mid-sized companies, with support for large deployments.
Sentiment score
7.7
CyberArk Privileged Access Manager is highly scalable and versatile, though complexity in licensing and configurations may pose challenges.
We started small and expanded it to an enterprise level, and are now moving to the cloud for further growth.
We have different operating systems, database systems, and decentralized infrastructure.
I find SaaS to be more promising in scalability.
 

Stability Issues

Sentiment score
8.9
Bitwarden is highly stable and reliable, seamlessly integrating with major browsers, though sometimes facing issues with Brave or Safari.
Sentiment score
7.8
CyberArk Privileged Access Manager is stable, with issues mainly from configuration, infrastructure, or resource limitations rather than the software.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

Bitwarden users want improved security, automation, integration, affordable pricing, better syncing, credential duplication, fast access, and optimized passkey functionality.
CyberArk Privileged Access Manager needs UI, integration, and performance improvements, simpler setup, cost-effectiveness, and more plugins for usability.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
In the long term, I would like to see these processes simplified, especially for on-premise installations.
Incorporating automated onboarding and offboarding features directly into the product would reduce the maintenance burden on administrators.
 

Setup Cost

Enterprise users find Bitwarden reasonably priced, particularly benefiting from its open-source nature and sufficient basic plan features.
CyberArk Privileged Access Manager is costly, especially for small businesses, though discounts exist for larger purchases.
CyberArk is expensive compared to other products I know.
CyberArk's SaaS solution is particularly expensive.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
 

Valuable Features

Bitwarden excels in affordability, security, and user-friendly features, including password generation, emergency access, and vault health reports.
CyberArk Privileged Access Manager enhances security with password management, session monitoring, integration flexibility, and real-time auditing for compliance.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
For me, CyberArk Privileged Access Manager's most valuable features are password and session management.
After giving access, it continually checks if the user is the same user.
 

Categories and Ranking

Bitwarden
Ranking in Enterprise Password Managers
8th
Average Rating
9.2
Reviews Sentiment
7.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
197
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
 

Featured Reviews

Marcus Quinn - PeerSpot reviewer
Good Documentation, reliable, zero failure and fast
I often use another password manager as well to keep my passwords separate, ensuring redundancy. But one simple thing Bitwarden could improve is providing an option to duplicate credentials. Often, you're creating many sets of credentials for the same thing. If they all have the same information, notes, login, collection, and naming - all you're changing is the password. The ability to duplicate credential records quickly would be a big win. It doesn't do that right now. A feature I appreciate in another app, EndPass, is a shortcut that opens a mini window for quick access to credentials. Bitwarden could benefit from something like this, in addition to duplicating credentials. Other functionalities like team management and collections in Bitwarden are already simple. It doesn't need much more. We appreciate the simplicity and slow evolution rather than being overwhelmed with unnecessary features. It doesn't need to be pretty, just functional and accessible. And accessibility is crucial. If you're deploying to many people resistant to change, accessibility can be an objection. When someone claims they can't use a tool because of an accessibility issue, you're faced with a compliance challenge. Bitwarden does well in this regard. Still, accessibility should never be overlooked in favor of features. As you add more features, you potentially increase complexity and risk.
SatishIyer - PeerSpot reviewer
Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK
When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time. PTA is essentially the monitoring interface of the broker (e.g. Privileged Access Management, the Vault, CPM, PSM, etc.), and it's where you can capture your broker bypass and perform related actions. For this reason, we thought that this kind of mapping would be required, but CyberArk informed us that they did not have the capability we had in mind with regard to MITRE ATT&CK. I am not sure what the situation is now, but it would definitely help to have that kind of alignment with one of the more well-known frameworks like MITRE. For CyberArk as a vendor, it would also help them to clearly spell out in which areas they have full functionality and in which ares they have partial or none. Of course, it also greatly benefits the customers when they're evaluating the product.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
9%
Financial Services Firm
8%
Manufacturing Company
8%
Educational Organization
32%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitwarden?
I've found something else that is extremely valuable. Bitwarden refers to it as "emergency access". It's essentially a digital legacy where you can assign approved users who can request access. If ...
What is your experience regarding pricing and costs for Bitwarden?
The product is not costly. I pay $10 per month. I use the basic plan, so I don't need the higher plan with more compliance features.
What needs improvement with Bitwarden?
The functionality to fully utilize passkeys could be improved. The last time I spoke to support, they said the development team was working on it. So far, it's working okay on my personal devices. ...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager comes at a high cost. But the solution is worth its price.
 

Also Known As

No data available
CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
 

Overview

 

Sample Customers

Information Not Available
Rockwell Automation
Find out what your peers are saying about Bitwarden vs. CyberArk Privileged Access Manager and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.