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BeyondTrust Privileged Remote Access vs CyberArk Privileged Access Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.5
BeyondTrust Privileged Remote Access shows rapid ROI, reducing costs, improving compliance, saving time, and boosting customer satisfaction and revenue.
Sentiment score
7.1
CyberArk Privileged Access Manager enhances security, streamlines workflows, and reduces risks and costs for managing privileged accounts in organizations.
During our quantitative analysis, we estimated potential savings of one to ten million dollars a year by using a PAM solution.
 

Customer Service

Sentiment score
6.6
Customers praise BeyondTrust support for quick, efficient service, despite some documentation and chat limitations, with staff rated 7-10.
Sentiment score
6.5
CyberArk Privileged Access Manager's support is competent and improving, but faces challenges in response times and initial escalation processes.
Support now requires opening a ServiceNow ticket, which can be time-consuming.
CyberArk has been exceptional in coming back to us with immediate responses.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
Response times seem to correlate with the strength of the relationship with the CyberArk account manager, with quicker responses when rapport is strong.
 

Scalability Issues

Sentiment score
8.3
BeyondTrust Privileged Remote Access is praised for scalability across locations, despite configuration challenges, adaptable for various organization sizes.
Sentiment score
7.7
CyberArk Privileged Access Manager efficiently scales across environments, with a modular architecture and streamlined cloud flexibility enhancing adaptability.
I would give it an eight or nine out of ten for scalability, possibly even a ten, as I do not see a limitation in scaling.
The CPM can reportedly handle up to 50,000 accounts independently without issue.
I would rate it a ten out of ten for scalability.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
5.4
BeyondTrust Privileged Remote Access is stable, reliable, with minimal intervention, yet occasionally affected by updates, training gaps, and integration bugs.
Sentiment score
7.8
CyberArk Privileged Access Manager is stable and reliable, with manageable issues, strong support, and effective version upgrades.
Updates sometimes introduce bugs or issues, especially with non-English versions.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
It has a large customer base and positive feedback within my network.
 

Room For Improvement

BeyondTrust Privileged Remote Access requires better password management, integration, usability, and improved multi-factor authentication and session handling features.
CyberArk needs user interface, integration, support, and feature enhancements, focusing on usability, costs, documentation, and advanced automation options.
BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
We cannot generate a plug-in for web-based applications.
If they want clients to move to the cloud, they need to support them in real-time.
 

Setup Cost

BeyondTrust Privileged Remote Access is initially costly but becomes cost-effective due to its comprehensive functionality and reliability.
CyberArk Privileged Access Manager is costly but valued for robust security features, ideal for mid to large-size enterprises.
My experience with pricing, setup cost, and licensing is that it is expensive, yet not the most expensive in the market, so the price can be considered justifiable.
CyberArk is expensive compared to other products I know.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk's SaaS solution is particularly expensive.
 

Valuable Features

BeyondTrust Privileged Remote Access provides secure, scalable cross-platform remote access with robust credential management and integration, eliminating VPN necessity.
CyberArk Privileged Access Manager excels in password rotation, session management, and seamless integration, offering advanced security and customization.
The secure access must be audited live, ensuring patient data protection.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
It keeps a record of activities, allowing me to easily fetch screen recordings to detect any misuse and see who did what and what happened.
As a security professional, I have real-time visibility into ongoing sessions.
 

Categories and Ranking

BeyondTrust Privileged Remo...
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
Remote Access (10th)
CyberArk Privileged Access ...
Ranking in Privileged Access Management (PAM)
1st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
203
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (3rd), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
 

Mindshare comparison

As of January 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Privileged Remote Access is 5.4%, up from 5.3% compared to the previous year. The mindshare of CyberArk Privileged Access Manager is 20.5%, down from 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Q&A Highlights

AG
Aug 14, 2023
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Securely manage high-privilege remote access with granular configurations
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.
Lasantha Wijesinghe - PeerSpot reviewer
We have visibility and control through real-time user behavior analytics
It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.
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Answers from the Community

AG
Aug 14, 2023
Aug 14, 2023
Based on your extensive list of requirements, CyberArk Privileged Access Manager appears to align well with your needs due to its comprehensive feature set, strong security controls, integration capabilities, and advanced analytics for privileged access. However, it's important to conduct in-depth evaluations, demos, and discussions with each vendor to ensure that the chosen tool meets all your...
See 2 answers
Nurlan Temirbulatov - PeerSpot reviewer
Dec 7, 2022
Hello Avinash, it all depends on the timeline and urgency of the project. If you need to deploy a PAM tool that focuses on standing privileges, stopping lateral movement, and incorporating Zero Standing Privileges as part of Zero Trust, then please consider looking at Remediant. I've worked for BeyondTrust and have gone up against the other big players such as Delinea, Centrify, CyberArk, and HashiCorp. They more or less all offer similar solutions, but looking at your current requirements, Remediant really excels in delivering a simple, yet very effective tool in a matter of days and weeks, not months and years. 
DN
Aug 14, 2023
Based on your extensive list of requirements, CyberArk Privileged Access Manager appears to align well with your needs due to its comprehensive feature set, strong security controls, integration capabilities, and advanced analytics for privileged access. However, it's important to conduct in-depth evaluations, demos, and discussions with each vendor to ensure that the chosen tool meets all your specific needs and integrates seamlessly into your existing infrastructure. However, I recommend visiting the official website of Broadcom (the company that acquired Symantec's enterprise security business) or contacting their sales representatives to get the most up-to-date information about their PAM solutions, including any rebranding or changes that may have occurred. When evaluating any PAM solution, it's essential to consider factors such as security, integration capabilities, ease of use, vendor support, scalability, and alignment with your organization's specific needs and compliance requirements. It's also a good practice to request demonstrations, proofs of concept, and references from vendors to ensure that the solution meets your expectations. Remember to involve key stakeholders, such as IT, security, compliance, and management teams, in the decision-making process to ensure alignment with organizational goals and requirements.
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
11%
Manufacturing Company
10%
Government
8%
Educational Organization
33%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Privileged Remote Access?
The product has improved remote support capabilities since it works fine.
What needs improvement with BeyondTrust Privileged Remote Access?
I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Ad...
What is your primary use case for BeyondTrust Privileged Remote Access?
We use the tool for vendor access, providing secure vendor access to manage systems. Most of our use cases involve selling the product for vendor access with high privileges. We also use it when us...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager is more expensive than its competitors, such as BeyondTrust, Delinea, and ManageEngine PAM360. While ManageEngine PAM360 offers similar flexibility and support at...
 

Also Known As

Bomgar Privileged Access
CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
 

Overview

 

Sample Customers

Horizon Beverage, Air Liquide, Gateway Bank of Florida
Rockwell Automation
Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. CyberArk Privileged Access Manager and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.