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CyberArk Identity vs Okta Workforce Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
CyberArk Identity is a valuable long-term investment offering cost savings and enhanced security, despite mixed ROI experiences.
Sentiment score
8.0
Okta Workforce Identity boosts productivity and security with ROI benefits, though challenges arise from initial costs and limited interface customization.
 

Customer Service

Sentiment score
6.1
CyberArk Identity's customer service receives mixed reviews, highlighting efficient resolution but concerns over knowledge, responsiveness, and improvement areas.
Sentiment score
7.4
Okta Workforce Identity support is praised for responsiveness and professionalism, though some users note improvement areas like response times.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They are very supportive; they just open a ticket, and they support us very professionally.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is lauded for scalable licensing, infrastructure, and ease in managing users, despite minor high-scale complexities.
Sentiment score
7.8
Okta Workforce Identity is praised for its scalability and flexibility across environments, despite some business scalability challenges.
 

Stability Issues

Sentiment score
8.0
CyberArk Identity is highly stable, reliable, with minor issues, maintaining 99.9% uptime; enhancements like more regions are suggested.
Sentiment score
8.2
Okta Workforce Identity boasts 99.9% uptime, high reliability, and minimal downtime, with efficient issue resolution and strong user trust.
In the time I have been here, I have not experienced a fall in the service of CyberArk.
 

Room For Improvement

CyberArk Identity faces challenges in usability, mobile management, cloud transition, and governance compared to competitors, requiring cost improvements.
Okta Workforce Identity struggles with integration, user provisioning, and user experience, while high pricing hinders broader adoption.
Something they could improve is the management of multifactor authentication.
Okta should have at least a local peering partner for countries that align with or comply with GDPR, so there are no compliance or audit questions.
 

Setup Cost

CyberArk Identity offers extensive features and strong security, but its premium pricing may challenge smaller companies.
Okta Workforce Identity pricing is competitive but costly for large firms due to yearly per-user subscriptions and additional fees.
Regarding pricing, it can be quite a lot for small companies.
 

Valuable Features

CyberArk Identity offers seamless integration, robust security, adaptive interfaces, and scalability, emphasizing access control and cost-effectiveness.
Okta Workforce Identity offers secure authentication, centralized management, and seamless integration, enhancing productivity and simplifying user access control.
There is a lot of security - especially when you have to onboard and allow access for new users for the corporate and new applications.
You can only log in if you have the access, which protects the applications by avoiding cross-site scripting.
Okta enables multi-factor authentication, which enhances security, especially for SaaS applications.
 

Categories and Ranking

CyberArk Identity
Ranking in Authentication Systems
9th
Ranking in Access Management
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Identity Management (IM) (13th), Authorization Software (4th), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (11th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
Okta Workforce Identity
Ranking in Authentication Systems
6th
Ranking in Access Management
3rd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
65
Ranking in other categories
Single Sign-On (SSO) (4th), Privileged Access Management (PAM) (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), ZTNA as a Service (8th)
 

Mindshare comparison

As of February 2025, in the Authentication Systems category, the mindshare of CyberArk Identity is 1.4%, up from 1.0% compared to the previous year. The mindshare of Okta Workforce Identity is 5.8%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Tor Nordhagen - PeerSpot reviewer
Extremely easy to work with, simple to set up, and reasonably priced
The drawback of this solution is that in our shops, many staff members sometimes have to be borrowed from one shop to another and the solution does not really support having multiple roles. The user experience we would like to have when a person works in shop A which pays their salary is that they should have access to pretty much everything. Maybe you have somebody who is a manager in that shop A, he should be able to order new wear, he should be able to change the pricing, he should be able to empty the cash registry, and ship it to the bank. But when for instance, in COVID, people had to fill in for people in shops where a lot of people were sick, then they had to actually use user accounts of people that work in shop B. If you were employed in shop A, you could not work in shop B without borrowing somebody else's user ID and password. Which is really bad. We haven't been able to work around that and Okta Workforce Identity does not have a solution for it. We are now piloting their identity governance solution. Obviously, it's easy to give somebody access, give them an account, and give them roles, but it's hard to maintain that. For example, if you moved from, say working in a shop to working in a warehouse. But why do you still have all this shop access? The solution has until now not had anything to really support the process of taking away access. But now we are in a better release program of Okta's identity governance solution. Although it's very basic, the solution has started on a journey, but identity governance is something that Okta Workforce Identity really needs to improve. The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface. The admin interface is good enough for us technical people because that's all we need. We work with the product and we're able to see the data but when it comes to presenting the service portal, Okta Workforce Identity does not have any capabilities really for making it look pretty. To add branding and different graphical user interface elements than Okta basic for essentially delegated admin for the business-to-business portal is horrifying because you're essentially using the tech admin. The only option we had and used, was to take the tech admin console and strip it. so that a vendor that has some goods that are sold in the shops, when they want to add a user on their side, say a driver or a packer on their side who should know how much they've packed in a truck to come to our warehouse, then the user interface that this vendor is using, these functional people will then have to use an extremely basic user interface.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
7%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
Regarding pricing, it can be quite a lot for small companies. For national companies, like a medium-sized company with 1,000 employees, it can be very good. It is also a very necessary solution. Ev...
What needs improvement with CyberArk Identity?
Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process. The translation isn't always g...
What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What needs improvement with Okta Workforce Identity?
We are facing one issue with Cypress test cases. Whenever I write Cypress test cases, we encounter problems with logging in through Okta. There is no proper documentation on integrating test cases ...
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Find out what your peers are saying about CyberArk Identity vs. Okta Workforce Identity and other solutions. Updated: February 2025.
838,713 professionals have used our research since 2012.