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CyberArk Identity vs Okta Workforce Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
CyberArk Identity enhances security and provides substantial financial returns, with users noting long-term cost savings and investment value.
Sentiment score
8.0
Okta Workforce Identity boosts productivity with enhanced security and automation, saving time but ROI varies with company size.
By the second month, we started seeing the benefits and achieved a return on investment.
 

Customer Service

Sentiment score
6.2
CyberArk Identity's customer service is responsive but inconsistent, with varying support experiences and commonly rated around eight out of ten.
Sentiment score
7.4
Okta Workforce Identity's support is generally praised as fast, effective, and reliable, despite occasional issues with responsiveness and clarity.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
They are very supportive; they just open a ticket, and they support us very professionally.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is highly scalable, suits diverse sizes, but may face challenges with architectural scalability and license complexity.
Sentiment score
7.8
Okta Workforce Identity offers scalable solutions for large enterprises, ensuring ease of expansion and adaptability across cloud and on-premises environments.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable, reliable, with a 99.9% SLA, and minor suggestions include expanding zones and availability dashboards.
Sentiment score
8.2
Okta Workforce Identity offers reliable performance with 99.9% uptime, minor issues related to internet dependency, and responsive support.
There is a timeout period that I do not like, requiring repeated verification.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
 

Room For Improvement

CyberArk Identity needs improvements in management, scalability, usability, cloud capabilities, and cost-effectiveness, alongside better support and integration features.
Okta Workforce Identity needs better integration, usability, lifecycle management, support, pricing, and enhanced API capabilities for third-party tools.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
Okta should have at least a local peering partner for countries that align with or comply with GDPR, so there are no compliance or audit questions.
 

Setup Cost

CyberArk Identity's pricing is competitive but costly, valued by larger enterprises for its superior services and security features.
Okta Workforce Identity's pricing is considered competitive yet costly, with scalability benefits but improvements needed for small and medium businesses.
I compared it with other products, and it does not require a heavy investment.
The pricing is acceptable.
Regarding pricing, it can be quite a lot for small companies.
 

Valuable Features

CyberArk Identity enhances security with features like Active Directory integration, multi-factor authentication, password rotation, and compliance support.
Okta Workforce Identity offers user-friendly identity management with seamless integration, robust security, and streamlined provisioning and deprovisioning.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It's very low cost in comparison to Microsoft solutions.
You can only log in if you have the access, which protects the applications by avoiding cross-site scripting.
Any API can also be added, making it mature in terms of integrating with other identity providers, particularly Active Directory or Inter ID.
 

Categories and Ranking

CyberArk Identity
Ranking in Authentication Systems
8th
Ranking in Access Management
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Identity Management (IM) (10th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Active Directory Management (11th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
Okta Workforce Identity
Ranking in Authentication Systems
5th
Ranking in Access Management
3rd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
65
Ranking in other categories
Single Sign-On (SSO) (3rd), Privileged Access Management (PAM) (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), ZTNA as a Service (8th)
 

Mindshare comparison

As of March 2025, in the Authentication Systems category, the mindshare of CyberArk Identity is 1.5%, up from 1.0% compared to the previous year. The mindshare of Okta Workforce Identity is 5.9%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Tor Nordhagen - PeerSpot reviewer
Extremely easy to work with, simple to set up, and reasonably priced
The drawback of this solution is that in our shops, many staff members sometimes have to be borrowed from one shop to another and the solution does not really support having multiple roles. The user experience we would like to have when a person works in shop A which pays their salary is that they should have access to pretty much everything. Maybe you have somebody who is a manager in that shop A, he should be able to order new wear, he should be able to change the pricing, he should be able to empty the cash registry, and ship it to the bank. But when for instance, in COVID, people had to fill in for people in shops where a lot of people were sick, then they had to actually use user accounts of people that work in shop B. If you were employed in shop A, you could not work in shop B without borrowing somebody else's user ID and password. Which is really bad. We haven't been able to work around that and Okta Workforce Identity does not have a solution for it. We are now piloting their identity governance solution. Obviously, it's easy to give somebody access, give them an account, and give them roles, but it's hard to maintain that. For example, if you moved from, say working in a shop to working in a warehouse. But why do you still have all this shop access? The solution has until now not had anything to really support the process of taking away access. But now we are in a better release program of Okta's identity governance solution. Although it's very basic, the solution has started on a journey, but identity governance is something that Okta Workforce Identity really needs to improve. The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface. The admin interface is good enough for us technical people because that's all we need. We work with the product and we're able to see the data but when it comes to presenting the service portal, Okta Workforce Identity does not have any capabilities really for making it look pretty. To add branding and different graphical user interface elements than Okta basic for essentially delegated admin for the business-to-business portal is horrifying because you're essentially using the tech admin. The only option we had and used, was to take the tech admin console and strip it. so that a vendor that has some goods that are sold in the shops, when they want to add a user on their side, say a driver or a packer on their side who should know how much they've packed in a truck to come to our warehouse, then the user interface that this vendor is using, these functional people will then have to use an extremely basic user interface.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
11%
Insurance Company
6%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which ...
What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Okta should have at least a local presense for countries that align with or comply with GDPR or data sovereignty, so there are no compliance or audit questions. There are integration issues with Of...
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Find out what your peers are saying about CyberArk Identity vs. Okta Workforce Identity and other solutions. Updated: February 2025.
842,388 professionals have used our research since 2012.