JumpCloud Reviews

Name: JumpCloud
Brand: JumpCloud
Rating: 4.3 (24 reviews)

Vendor: JumpCloud

4.3 out of 5

24 reviews
100% willing to recommend

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What is JumpCloud?

JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.

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JumpCloud is the #3 ranked solution in top Active Directory Bridge solutions, #4 ranked solution in top Cyber Asset Attack Surface Management (CAASM) solutions, #11 ranked solution in top Single Sign-On (SSO) solutions, #11 ranked solution in top Identity and Access Management as a Service providers, #12 ranked solution in top Enterprise Password Managers, #12 ranked solution in top ZTNA services, and #14 ranked solution in top Identity Management (IM) solutions. PeerSpot users give JumpCloud an average rating of 8.6 out of 10. JumpCloud is most commonly compared to Microsoft Entra ID: JumpCloud vs Microsoft Entra ID. JumpCloud is popular among the small business segment, accounting for 40% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 17% of all views.

Helped 890,124 peers since 2012

Featured JumpCloud reviews

Arun Jose

System Administrator at Mensa Brands

JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.

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Arun Jose

System Administrator at Mensa Brands

The best features that JumpCloud offers are Single Sign-On, which is probably the strongest feature as it lets everyone access all their apps with just one login, saving them considerable time and hassle, and conditional access, which is critical as it helps us ensure only trusted devices can connect. Conditional access has helped our team by blocking a contractor who attempted to access sensitive data from an unmanaged personal device, eliminating that potential security risk before it could become a problem. Patch management in JumpCloud has been quite helpful as it ensures everyone's systems are updated, providing another layer of security for Mensa Brands. JumpCloud has positively impacted our organization by drastically improving our security posture with better control over access, and we are definitely saving considerable time with automated onboarding and device management, allowing us to focus more on strategic projects.

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Rajesh Kumawat

System Administrator at Girnarcare

I have been using JumpCloud for the last three years, having deployed it in my organizations for Windows, Linux, and macOS. I have the needed platform to support these three platforms, and I have more than Linux machines, so I needed directory services similar to Active Directory. Active Directory cannot support Linux machines, which is why I chose JumpCloud, and I have completely deployed JumpCloud in my organization. The best features of JumpCloud include its support for Windows, Linux, and macOS, which is a standout feature for me. Additionally, deploying all policies through JumpCloud is straightforward, making it one of the best features for my needs. The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux. With JumpCloud, applying policies to my Linux agents or devices is easy, and I am happy with this capability. When discussing additional features of JumpCloud, I can fetch inventory, check the history of machines, and capture details about the operating system, such as who is using it, its configurations, and installed software. These features are helpful for managing my inventory. JumpCloud has positively impacted my organization by greatly enhancing my control over security, especially for Linux, Windows, and macOS devices after its implementation. I now have more secure control over my devices and organizational data. The improvements in security after implementing JumpCloud have made my stakeholders very happy regarding my data security, as I could not secure my data before. Now, I can monitor user activities and implement policies to control resources better, which has been very useful for me.

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JumpCloud mindshare

Product category:

As of April 2026, the mindshare of JumpCloud in the Single Sign-On (SSO) category stands at 2.3%, up from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO) Mindshare Distribution
Product	Mindshare (%)
JumpCloud	2.3%
Microsoft Entra ID	10.3%
Okta Platform	10.0%
Other	77.4%

Single Sign-On (SSO)

PeerResearch reports based on JumpCloud reviews

Type	Title	Date
Category	Single Sign-On (SSO)	Apr 27, 2026	Download
Product	Reviews, tips, and advice from real users	Apr 27, 2026	Download
Comparison	JumpCloud vs Microsoft Entra ID	Apr 27, 2026	Download
Comparison	JumpCloud vs Okta Platform	Apr 27, 2026	Download
Comparison	JumpCloud vs Auth0 Platform	Apr 27, 2026	Download

Valuable Features

JumpCloud excels with single sign-on, simplifying access with one credential across all applications. Its directory integration and single pane of management streamline user and device management. Audit logs provide valuable insights, enhancing security and compliance. Robust integration capabilities and seamless onboarding and offboarding save time. Its Inventory management and policy deployment assistance support diverse platforms. Device management and remote access are also standout features, making JumpCloud user-friendly and secure for various organizations.

"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management, for example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."
"Jumpcloud has benefited our organization by showing us we don't have to have a Microsoft environment."
"JumpCloud has allowed our organization to go completely serverless so that there is no need to be linked to a server in the office."

Room for Improvement

JumpCloud requires enhancements in browser extension reliability and broader compatibility with devices. Improvements in alerts for high CPU or RAM usage on endpoints and better mobile device management are desired. Synchronization with Microsoft 365 groups and additional multi-tenant features face limitations. The user interface lacks intuitiveness. Reporting and customer support need refinement, along with increased storage options. More granular control and refined integrations with cloud platforms are necessary to satisfy diverse user needs.

"JumpCloud could improve the compatibility with other devices and operating systems."
"They went through a tough year this year with infrastructure and having some large outages."
"I would like to see some support for printers, especially network printers, through the application."

ROI

JumpCloud users reported cost savings by consolidating tools like the password manager, with significant reductions in identity management expenses. Many observed measurable returns, with metrics showing 40-60% lower costs and substantial time savings during onboarding processes. Security improvements were noted, aiding compliance and reducing incidents. Some mentioned the ability to avoid expensive installations like Windows, contributing to a strong return. A few, however, did not see a financial benefit, highlighting varied experiences.

Pricing

JumpCloud's pricing varies with user count and selected services, featuring customizable plans that start at $2 per user per month for basic needs and reach up to $25 for comprehensive solutions. Enterprise contracts can exceed $135,000 annually. Considered competitive, the pricing excludes additional costs for hardware or extensive technical support, offering a cost-effective alternative to rivals like Okta. Discounts may apply for bulk user licenses, with prices detailed on their website.

"The solution is pretty expensive."
"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."
"JumpCloud's monthly license costs around $25 for the complete solution."

Popular Use Cases

JumpCloud's primary use includes managing user accounts, devices, and access across cloud applications via single sign-on and SCIM integration. Organizations utilize it for unified identity, device management, and centralized authentication. It replaces traditional Active Directory setups, supports remote work environments, and streamlines onboarding. Companies employ JumpCloud for applying policies, managing third-party applications, and enabling VPN, LDAP, and MDM functionalities, ensuring seamless access and security across platforms like AWS, Azure, and Google Cloud.

Service and Support

JumpCloud's customer service is generally praised for being responsive and quick to address issues, though opinions on response times can vary. Many highlight the team's willingness to provide detailed guidance. Some note initial technical support improvements, while a few experienced delays. Channels for contact include email, phone, and WhatsApp, contributing to effective communication. Users appreciate the accessible online resources, though faster responses and more detailed documentation for complex issues are occasionally recommended.

Deployment

JumpCloud's initial setup is often described as straightforward and easy, benefiting from excellent documentation and video resources. Some users need minimal time, rolling it out over days, while others take longer due to resource constraints or additional configuration needs such as two-factor authentication. Integration with existing systems like Google Workspace or LDAP is possible. Although typically simple for most users, complexity can arise from specific organizational requirements or the number of devices involved.

Scalability

JumpCloud exhibits impressive scalability, seamlessly accommodating both small and large organizations. Many users highlight its ability to expand quickly without experiencing downtime. Companies with thousands of employees report easy enrolment and management, while flexibility is emphasized in the billing system, making it suitable for various business sizes. The infrastructure, often supported by AWS, allows for effective scaling, and users frequently rate its scalability highly, reflecting confidence in its capacity to grow with organizational needs.

Stability

JumpCloud is highly stable, praised for its reliability, consistent performance, and robust security model. While some outages occurred, they rarely affected users. Companies find it dependable for long-term use, enjoying its frictionless operations. Stability improvements have been noted, with JumpCloud addressing issues swiftly. Many rate its reliability highly, valuing its constant uptime. Users appreciate the attentive customer support and CEO engagement, emphasizing stability as essential. Frequent maintenance does not noticeably impact performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our JumpCloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	3

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	165
Midsize Enterprise	99
Large Enterprise	151

By visitors reading reviews

Top industries

By visitors reading reviews

Comms Service Provider

17%

Construction Company

Computer Software Company

Financial Services Firm

Manufacturing Company

Healthcare Company

Wholesaler/Distributor

Retailer

University

Media Company

Educational Organization

Insurance Company

Real Estate/Law Firm

Outsourcing Company

Government

Energy/Utilities Company

Non Profit

Transportation Company

Legal Firm

Non Tech Company

Hospitality Company

Marketing Services Firm

Performing Arts

Pharma/Biotech Company

Compare JumpCloud with alternative products

Learn more about JumpCloud

JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.

What are the key features of JumpCloud?

Device Management: Manage Windows, Mac, and Linux devices efficiently.
Single Sign-on: Seamlessly integrate with Microsoft 365 and Google Workspace.
Centralized Directory: Simplifies administration by consolidating user credentials.
Policy Management: Enforce policies and provide VPN access.
Remote Management: Provides flexible access control.

Why should users consider JumpCloud?

Streamlined Onboarding/Offboarding: Efficient user management saves time.
Robust Authentication: Enhances security through strong credential management.
Scalability: Adapts well to growing business needs.
Integration Capabilities: Supports seamless connections with cloud applications.

Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.

JumpCloud was previously known as Resmo.

JumpCloud customers

Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

Author info	Rating	Review Summary
System Administrator at Mensa Brands	4.0	I primarily use JumpCloud for unified MDM and Active Directory, gaining significant time savings and improved security. While robust, I find initial configuration complex and desire more granular reporting and faster customer support.
System Administrator at Mensa Brands	4.0	I rely on JumpCloud for unified identity and device management, boosting security and automating onboarding, saving substantial time. While reporting and granular controls could improve, I find it a stable, scalable solution.
System Administrator at Girnarcare	4.5	JumpCloud expertly manages users and devices across Windows, Linux, and macOS, which is critical for my environment. I value its strong security, easy policy deployment, and cost savings, though I hope for more network-level security features.
Infrastructure Team Lead at Scalecomputing	5.0	I find JumpCloud an excellent master Active Directory, providing easy SSO setup, valuable audit logs, and strong stability. While its password manager needs improvement, it offers great value by consolidating identity and access management, with responsive customer support.
Principal Systems Engineer at a healthcare company with 51-200 employees	4.5	I use JumpCloud for secure Windows/Mac device management, valuing its app hosting, remote desktop, and efficiency benefits for SOC 2 compliance. Despite needing better iOS management and improved customer service, its strong ROI makes it a 9/10 solution.
Technical Support and Engineer at EIKON Technology	4.0	JumpCloud helps me efficiently migrate and manage users/devices with its SSO portal and broad OS support. While stable and scalable, I find customer support slow and desire more tutorials, yet I rate it 8/10 for its comprehensive capabilities.
Senior DevOps Engineer at Alibaba Group	4.0	I use JumpCloud for unified credential management across multiple cloud platforms, valuing its excellent stability and easy setup. The single credential feature is impactful, though I desire more platform integrations. I rate it 8/10, mainly due to pricing.
Lead DevOps at a consultancy with 201-500 employees	4.0	I use JumpCloud to efficiently manage 300 users, their devices, and application access. It's an excellent single tool for comprehensive user and device management, simplifying credentials for my organization. I found it stable, scalable, and received good customer support.

JumpCloud Reviews

What is JumpCloud?

Featured JumpCloud reviews

JumpCloud mindshare

PeerResearch reports based on JumpCloud reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare JumpCloud with alternative products

Learn more about JumpCloud

JumpCloud customers

Related questions

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