Try our new research platform with insights from 80,000+ expert users

JumpCloud pros and cons

Vendor: JumpCloud

4.3 out of 5

24 reviews
100% willing to recommend

Pros & Cons summary

JumpCloud integrates directory solutions and identity management, enhancing security with SAML 2.0 support for seamless app integration. It efficiently manages devices, optimizes policies, and supports remote access, boosting organizational efficiency. However, it lacks VPN support, Android compatibility, and reliable API functionality. Users face challenges with its querying capabilities and alert features. Enhancements are needed in patch management and self-service options to reduce administrative burdens and improve system management.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

JumpCloud expertly combines directory solutions with single sign-on, identity, and password management, offering seamless integration of diverse applications.

The cloud-based nature of JumpCloud allows integration with systems supporting SAML 2.0, ensuring single sign-on capabilities for various platforms, enhancing security and system management.

Valuable features of JumpCloud include the ability to manage and patch devices efficiently, offering customized policy management and geographic access control.

JumpCloud provides centralized management, significantly reducing administrative burdens, optimizing security, and saving time for strategic operations.

JumpCloud's versatility in connecting remote users to secure networks and managing endpoints demonstrates its stability, scalability, and impact on organizational efficiency.

CONS

JumpCloud lacks the ability to support various VPN applications and compatibility with more device operating systems like Android.

The querying functionality for users in JumpCloud can be problematic, making it difficult to find specific individuals.

JumpCloud can improve in providing more features, such as patch management and self-service options, which are missed by users.

Lacking alert features when CPU, RAM, or disk failures occur on endpoints is a notable improvement area for JumpCloud.

JumpCloud's API requires enhancement as it has been described as unreliable at times, particularly related to removing systems from the environment.

JumpCloud Pros review quotes

Richard Hickson

Founder & Managing Director at HelpFully IT

Jul 18, 2023

The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable.

Read full review

reviewer1768344

IT Specialist at a financial services firm with 11-50 employees

Jan 25, 2022

Ability to integrate all applications.

Read full review

President/Owner at Escape

Sep 18, 2023

As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges.

Read full review

Free Report: JumpCloud Reviews and More

Learn what your peers think about JumpCloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,076 professionals have used our research since 2012.

reviewer1803030

Senior Executive at a wellness & fitness company with 1,001-5,000 employees

Mar 11, 2022

Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily.

Read full review

IT Manager at Institute for Human Services

Mar 22, 2022

The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization.

Read full review

Aaron D Geister

Atlassian Administrator at MarkForged, Inc.

Mar 19, 2022

Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration.

Read full review

General Manager and Partner at B2Tech

May 12, 2022

The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them.

Read full review

Head of Systems and infrastructure at a hospitality company with 51-200 employees

Jan 26, 2023

The usual authentication and authorization, which were all controlled into one portal, are very convenient.

Read full review

reviewer2089302

Security Architect, CISO at a computer software company with 51-200 employees

Feb 1, 2023

The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems.

Read full review

reviewer2089773

IT Engineer at a government with 201-500 employees

Feb 1, 2023

The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden.

Read full review

Show 10 more reviews (out of 23)

JumpCloud Cons review quotes

Richard Hickson

Founder & Managing Director at HelpFully IT

Jul 18, 2023

The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it.

Read full review

reviewer1768344

IT Specialist at a financial services firm with 11-50 employees

Jan 25, 2022

Lacks the ability to have various VPN applications.

Read full review

President/Owner at Escape

Sep 18, 2023

JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be.

Read full review

Free Report: JumpCloud Reviews and More

Learn what your peers think about JumpCloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,076 professionals have used our research since 2012.

reviewer1803030

Senior Executive at a wellness & fitness company with 1,001-5,000 employees

Mar 11, 2022

JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications.

Read full review

IT Manager at Institute for Human Services

Mar 22, 2022

I would like to see some support for printers, especially network printers, through the application.

Read full review

Aaron D Geister

Atlassian Administrator at MarkForged, Inc.

Mar 19, 2022

The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better.

Read full review

General Manager and Partner at B2Tech

May 12, 2022

JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android.

Read full review

Head of Systems and infrastructure at a hospitality company with 51-200 employees

Jan 26, 2023

It could dip into CI/CD tooling as well. That would be a very interesting part to see.

Read full review

reviewer2089302

Security Architect, CISO at a computer software company with 51-200 employees

Feb 1, 2023

JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces.

Read full review

reviewer2089773

IT Engineer at a government with 201-500 employees

Feb 1, 2023

There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment.

Read full review

Show 10 more reviews (out of 23)

Related questions

37

When evaluating Single Sign-On, what aspect do you think is the most important to look for?

33

CA SiteMinder vs IBM Tivoli Access Manager

51

What single sign-on platform do you recommend?

65

How much time does SSO save?

33

Why is SSO needed?

103

Why is Single Sign-On (SSO) important for companies?

31

IBM Tivoli Access Manager vs CA SSO