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JumpCloud pros and cons

Vendor: JumpCloud

4.2 out of 5

23 reviews
100% willing to recommend

Pros & Cons summary

JumpCloud excels in device management and offers a cloud-based directory for integrating systems supporting SAML 2.0, facilitating seamless user authentication and centralized management. Its flexibility allows remote management and secure connectivity for employees, enhancing security and reducing IT workload. However, it lacks alert capabilities for high resource usage and needs improved VPN support, compatibility with Android, and identity synchronization. Customer support and response times also require improvement.

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Prominent pros & cons

PROS

JumpCloud excels in device management, allowing the setup of an entire machine remotely without physical presence.

Its cloud-based directory integrates almost every system supporting SAML 2.0, facilitating user authentication and single sign-on across various platforms.

JumpCloud provides centralized management for identity, user privileges, and application handling, greatly reducing manual tasks and saving time for IT teams.

It boosts security posture by offering better control over access and supports extensive device management from a single platform.

JumpCloud's flexibility and scalability allow remote device management and secure network connectivity for employees and subcontractors.

CONS

JumpCloud lacks alert capabilities for high CPU or RAM usage and disk failures.

There is a need for improved VPN application support and multi-tenant features.

Identity synchronization with Office 365 needs enhancement.

Compatibility with operating systems and devices, notably Android, should be improved.

Customer support and response times require enhancement, with a need for faster service.

JumpCloud Pros review quotes

Richard Hickson

Founder & Managing Director at HelpFully IT

Jul 18, 2023

The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable.

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reviewer1768344

IT Specialist at a financial services firm with 11-50 employees

Jan 25, 2022

Ability to integrate all applications.

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President/Owner at Escape

Sep 18, 2023

As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges.

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reviewer1803030

Senior Executive at a wellness & fitness company with 1,001-5,000 employees

Mar 11, 2022

Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily.

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IT Manager at Institute for Human Services

Mar 22, 2022

The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization.

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Aaron D Geister

Atlassian Administrator at MarkForged, Inc.

Mar 19, 2022

Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration.

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General Manager and Partner at B2Tech

May 12, 2022

The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them.

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Head of Systems and infrastructure at a hospitality company with 51-200 employees

Jan 26, 2023

The usual authentication and authorization, which were all controlled into one portal, are very convenient.

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reviewer2089302

Security Architect, CISO at a computer software company with 51-200 employees

Feb 1, 2023

The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems.

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reviewer2089773

IT Engineer at a government with 201-500 employees

Feb 1, 2023

The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden.

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JumpCloud Cons review quotes

Richard Hickson

Founder & Managing Director at HelpFully IT

Jul 18, 2023

The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it.

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reviewer1768344

IT Specialist at a financial services firm with 11-50 employees

Jan 25, 2022

Lacks the ability to have various VPN applications.

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President/Owner at Escape

Sep 18, 2023

JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be.

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reviewer1803030

Senior Executive at a wellness & fitness company with 1,001-5,000 employees

Mar 11, 2022

JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications.

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IT Manager at Institute for Human Services

Mar 22, 2022

I would like to see some support for printers, especially network printers, through the application.

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Aaron D Geister

Atlassian Administrator at MarkForged, Inc.

Mar 19, 2022

The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better.

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General Manager and Partner at B2Tech

May 12, 2022

JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android.

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Head of Systems and infrastructure at a hospitality company with 51-200 employees

Jan 26, 2023

It could dip into CI/CD tooling as well. That would be a very interesting part to see.

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reviewer2089302

Security Architect, CISO at a computer software company with 51-200 employees

Feb 1, 2023

JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces.

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reviewer2089773

IT Engineer at a government with 201-500 employees

Feb 1, 2023

There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment.

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Show 10 more reviews (out of 22)

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