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CyberArk Privileged Access Manager vs JumpCloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.5
Iboss customer service is praised for responsiveness, knowledge, efficiency, excellent support, proactive problem-solving, and dedicated account management.
Sentiment score
6.5
CyberArk's support is knowledgeable and efficient, but some users face slow initial responses and documentation challenges.
Sentiment score
7.6
JumpCloud's service is highly praised for timely, effective support with professionalism, especially commendable even under free-tier plans.
They are very fast, responsive, and knowledgeable.
They are helpful, but complex issues can take a long time to resolve, which can delay solutions for urgent customer issues.
They do not go into analyzing the issue.
CyberArk's customer service has improved recently and is now very responsive.
 

Room For Improvement

Sentiment score
4.3
IBoss users seek improved reporting, security features, cloud integration, higher network capacity, intuitive configurations, and more efficient customer support.
Sentiment score
4.6
CyberArk Privileged Access Manager needs UI updates, improved integrations, simpler deployment, better performance, enhanced reporting, and flexible pricing.
Sentiment score
5.1
JumpCloud users want better CPU, RAM, and disk alerts, enhanced MDM, Microsoft 365 integration, VPN support, and compliance options.
It is not as intuitive as the rest of the platform.
They want everything to be on the cloud, but even in the SaaS version of CyberArk Privileged Access Manager, they need to deploy some servers on-premises.
Upgrades require a lot of resources, as it impacts the entire organization.
The graphical user interface could be simplified and harmonized for better usability.
 

Scalability Issues

Sentiment score
7.7
iBoss provides scalable solutions for seamless bandwidth adjustment, supporting global expansion and efficient management of significant user loads.
Sentiment score
7.7
CyberArk Privileged Access Manager scales effectively across environments, though careful planning is needed to avoid potential license issues.
Sentiment score
8.1
JumpCloud is ideal for organizations of all sizes, offering seamless scaling from small businesses to large enterprises.
We have flexibility with our primary and backup nodes if there's a large amount of web traffic.
The SaaS version is more flexible, allowing easier scaling with increased users.
I would rate it a nine out of ten for scalability.
We started small and expanded it to an enterprise level, and are now moving to the cloud for further growth.
 

Setup Cost

Sentiment score
6.9
Iboss offers competitive, transparent pricing with a per-user model, simplifying cost forecasting and enhancing budget predictability for enterprises.
Sentiment score
5.9
CyberArk Privileged Access Manager is costly but comprehensive; careful planning and consultation can optimize costs for larger enterprises.
Sentiment score
6.1
JumpCloud pricing ranges from $2 to $25 per user monthly, with discounts for annual payments and various tier options.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal.
CyberArk is expensive compared to other products I know.
It is very expensive.
 

Stability Issues

Sentiment score
7.7
iboss is highly stable with minimal issues; cloud transition improves performance, earning high stability ratings from users.
Sentiment score
7.8
CyberArk Privileged Access Manager is stable and reliable, with most issues stemming from human errors or configuration rather than product flaws.
Sentiment score
7.9
JumpCloud is praised for stability, ease of maintenance, zero-trust security, responsive support, and reliable disaster recovery despite minor outages.
We've experienced zero downtime.
Proper fine-tuning and expertise ensure the product performs well.
Overall, the stability of the solution is high.
 

Valuable Features

Sentiment score
7.9
Iboss provides scalable cloud security with advanced features like content filtering, SSL inspection, and seamless integration, enhancing user protection.
Sentiment score
8.2
CyberArk Privileged Access Manager offers secure credential storage, session monitoring, and integration to enhance security and compliance efficiency.
Sentiment score
8.4
JumpCloud offers centralized device and user management, strong security, easy remote setup, and extensive integration with popular applications.
The solution's mental health function can detect if someone needs help.
CyberArk Privileged Access Manager helps ensure data privacy because we now know who is using which credentials and at what time.
As a security professional, I have real-time visibility into ongoing sessions.
After giving access, it continually checks if the user is the same user.
 

Categories and Ranking

iboss
Sponsored
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Secure Web Gateways (SWG) (13th), Internet Security (4th), Web Content Filtering (4th), Cloud Access Security Brokers (CASB) (8th), ZTNA as a Service (12th), Secure Access Service Edge (SASE) (10th)
CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
197
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (3rd), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
JumpCloud
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
16
Ranking in other categories
Single Sign-On (SSO) (7th), Identity Management (IM) (8th), Enterprise Password Managers (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), ZTNA as a Service (10th), Active Directory Bridge (2nd), Cyber Asset Attack Surface Management (CAASM) (3rd)
 

Featured Reviews

Jack Hamm - PeerSpot reviewer
We experienced benefits immediately but the report generation is lagging
iboss excels on the networking side but lags slightly behind competitors like Zscaler and Netskope in terms of security feature parity. I'd like to see them accelerate development on the security side, particularly around data loss prevention. Using iboss for DLP instead of traditional endpoint solutions is preferable, but its current feature set requires some clunky workarounds. I'd also like to see better integration of DLP into the platform. Additionally, while it's improving, reporting can be slow at times. This is problematic when generating reports for executives who expect them immediately. I'd like to see further improvements in reporting speed and efficiency.
SatishIyer - PeerSpot reviewer
Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK
When I was a component owner for PAM's Privileged Threat Analytics (PTA) component, what I wanted was a clear mapping to the MITRE ATT&CK framework, a framework which has a comprehensive list of use cases. We reached out to the vendor and asked them how much coverage they have of the uses cases found on MITRE, which would have given us a better view of things while I was the product owner. Unfortunately they did not have the capability of mapping onto MITRE's framework at that time. PTA is essentially the monitoring interface of the broker (e.g. Privileged Access Management, the Vault, CPM, PSM, etc.), and it's where you can capture your broker bypass and perform related actions. For this reason, we thought that this kind of mapping would be required, but CyberArk informed us that they did not have the capability we had in mind with regard to MITRE ATT&CK. I am not sure what the situation is now, but it would definitely help to have that kind of alignment with one of the more well-known frameworks like MITRE. For CyberArk as a vendor, it would also help them to clearly spell out in which areas they have full functionality and in which ares they have partial or none. Of course, it also greatly benefits the customers when they're evaluating the product.
Richard Hickson - PeerSpot reviewer
A rock-solid product with fantastic device management and single sign-on capabilities
It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines. The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own. It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that. It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
6%
Educational Organization
32%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Computer Software Company
17%
Comms Service Provider
8%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...
What is your primary use case for iboss?
We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
CyberArk Privileged Access Manager comes at a high cost. But the solution is worth its price.
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...
What needs improvement with JumpCloud?
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...
 

Also Known As

iBoss Cloud Platform
CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Resmo
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Rockwell Automation
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Find out what your peers are saying about CyberArk Privileged Access Manager vs. JumpCloud and other solutions. Updated: December 2024.
823,875 professionals have used our research since 2012.