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JumpCloud vs Prisma Access by Palo Alto Networks comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.2
JumpCloud offers good ROI with central user management, compliance support, and monthly payments, though not all see ROI.
Sentiment score
7.7
Prisma Access enhances security, reduces costs, and simplifies infrastructure, providing rapid value and scalable, cost-efficient remote work support.
 

Customer Service

Sentiment score
8.5
Iboss customer service is praised for responsiveness, knowledge, efficiency, excellent support, proactive problem-solving, and dedicated account management.
Sentiment score
7.6
JumpCloud's customer support is praised for responsiveness and knowledge, with noted improvements and appreciated online resources despite occasional delays.
Sentiment score
6.9
Prisma Access support receives mixed reviews, praising responsiveness but highlighting issues with delays, access, and consistency.
They are very fast, responsive, and knowledgeable.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
The product is reliable, making customer support less frequently needed.
Palo Alto's support is generally rated five out of five.
We rarely need to contact support due to having a strong internal team and a robust product.
 

Scalability Issues

Sentiment score
7.7
iBoss provides scalable solutions for seamless bandwidth adjustment, supporting global expansion and efficient management of significant user loads.
Sentiment score
8.0
JumpCloud is highly scalable, supporting seamless growth from small to large enterprises with AWS enhancing its flexibility and adaptability.
Sentiment score
7.8
Prisma Access is scalable and flexible, supporting diverse industries and easily integrating with various network setups and user bases.
We have flexibility with our primary and backup nodes if there's a large amount of web traffic.
With AWS SSO, it is ten out of ten.
To scale, one would need to upgrade or acquire more hardware.
Prisma Access provides significant scalability, allowing integration of different systems.
As the number of users increases, just the number of licenses needs to be adjusted.
 

Stability Issues

Sentiment score
7.7
iboss is highly stable with minimal issues; cloud transition improves performance, earning high stability ratings from users.
Sentiment score
7.9
JumpCloud is highly reliable with minimal downtime, appreciated for its zero-trust security and strong client relationships.
Sentiment score
8.1
Prisma Access by Palo Alto Networks is praised for reliable stability and performance, despite minor configuration and latency concerns.
We've experienced zero downtime.
I rate the stability of JumpCloud ten out of ten.
GlobalProtect is a satisfying solution, and the product is robust without major stability issues.
Once configured, they maintain stability, with no need for hardware maintenance.
Prisma Access is very stable.
 

Room For Improvement

IBoss users seek improved reporting, security features, cloud integration, higher network capacity, intuitive configurations, and more efficient customer support.
JumpCloud users desire improved alerts, integrations, MDM, UI, API reliability, compliance, customization, and feature set enhancements.
Prisma Access needs UI, policy management, integration, support, compatibility, and documentation improvements for better user experience and efficiency.
It is not as intuitive as the rest of the platform.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
Greater simplicity and fewer steps in the dashboard to accomplish tasks would make it more user-friendly.
Hosting it in the cloud can mitigate these issues by allowing connection through the nearest Palo Alto or Prisma Cloud regional hub.
 

Setup Cost

Iboss offers competitive, transparent pricing with a per-user model, simplifying cost forecasting and enhancing budget predictability for enterprises.
JumpCloud offers cost-effective pricing from $2-$25/user/month, accommodating diverse needs with optional features and transparent online details.
Prisma Access provides strong security with high costs, offering flexible pricing and excellent ROI for enterprises needing comprehensive protection.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
AWS charges per user, which can be costly if I have more than ten users.
When compared to Zscaler, 100 clients in Zscaler might cost around $3,000,000, whereas Prisma could cover this within $1,000,000.
The pricing is on the higher side, rating it around eight to nine out of ten.
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs.
 

Valuable Features

Iboss provides scalable cloud security with advanced features like content filtering, SSL inspection, and seamless integration, enhancing user protection.
JumpCloud streamlines authentication and management with SSO, MFA, and cloud integration, enhancing security and admin efficiency.
Prisma Access offers robust security, scalability, and user-friendliness with consistent protection across cloud and on-premises environments.
The solution's mental health function can detect if someone needs help.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
These features are security-driven, providing robust protection against increasing cyber threats by integrating NG Firewalls, SD WAN, and CASB, all within a fully cloud-native solution.
Promoting zero trust, a necessary security model in today's market.
GlobalProtect has been beneficial for its cloud security capabilities, which are vital as businesses seek hybrid options and need to support remote workers while addressing latency issues.
 

Categories and Ranking

iboss
Sponsored
Ranking in ZTNA as a Service
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Secure Web Gateways (SWG) (12th), Internet Security (4th), Web Content Filtering (4th), Cloud Access Security Brokers (CASB) (8th), Secure Access Service Edge (SASE) (10th)
JumpCloud
Ranking in ZTNA as a Service
11th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (8th), Identity Management (IM) (8th), Enterprise Password Managers (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), Active Directory Bridge (2nd), Cyber Asset Attack Surface Management (CAASM) (4th)
Prisma Access by Palo Alto ...
Ranking in ZTNA as a Service
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
63
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Cloud Access Security Brokers (CASB) (1st), Enterprise Infrastructure VPN (5th), Secure Access Service Edge (SASE) (1st)
 

Featured Reviews

Jack Hamm - PeerSpot reviewer
We experienced benefits immediately but the report generation is lagging
iboss excels on the networking side but lags slightly behind competitors like Zscaler and Netskope in terms of security feature parity. I'd like to see them accelerate development on the security side, particularly around data loss prevention. Using iboss for DLP instead of traditional endpoint solutions is preferable, but its current feature set requires some clunky workarounds. I'd also like to see better integration of DLP into the platform. Additionally, while it's improving, reporting can be slow at times. This is problematic when generating reports for executives who expect them immediately. I'd like to see further improvements in reporting speed and efficiency.
Richard Hickson - PeerSpot reviewer
A rock-solid product with fantastic device management and single sign-on capabilities
It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines. The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own. It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that. It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.
Manindar Patil - PeerSpot reviewer
Allows secure access to all applications and resources from any location but needs a simpler dashboard
Prisma Access allows secure access to all applications and resources from any location. This is an essential advantage for maintaining consistent security across various platforms and remote connections. The centralized security that ensures policies follow users is also a core feature, promoting zero trust, a necessary security model in today's market.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
16%
Comms Service Provider
8%
Financial Services Firm
8%
Manufacturing Company
7%
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
12%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...
What is your primary use case for iboss?
We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...
What needs improvement with JumpCloud?
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...
What do you like most about Prisma Access by Palo Alto Networks?
The most valuable features of the solution are in the areas of the secure remote access it provides while also being ...
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
Pricing for Prisma Access and Prisma SD WAN is high due to the need for different hardware flavors like IONs. However...
 

Also Known As

iBoss Cloud Platform
Resmo
Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Find out what your peers are saying about JumpCloud vs. Prisma Access by Palo Alto Networks and other solutions. Updated: December 2024.
825,399 professionals have used our research since 2012.