We performed a comparison between JumpCloud and Duo Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: JumpCloud comes out on top for its easy-to-use UI and single sign-on capabilities and Duo Security comes out on top for its ease of deployment and multi-factor authentication features. Both solutions have good support and are competitively priced, but if you are a smaller company, JumpCloud’s price may not be the right fit for you.
"It is a good solution for hybrid environments and VPN."
"Duo has allowed us to add an additional layer of security to our organization and to establish trust for every access request and secures our environment."
"The solution is easy to use."
"The app has greater stability than rival solutions such as Google Authenticator, and Duo Push authentication is a valuable feature."
"Regarding the valuable features, I would say that Duo Security is easy to use, has speed, and is dependable."
"Duo Security gives us an additional layer of security that would give us added confidence that our network will be less likely to get hacked, compromised, or otherwise."
"The administrator tool in the dashboard is the most valuable feature. It's really easy to quickly see if users are locked out from their device, firmware code, or just all the little dashboards and reports I can run to give the security for monthly reports. The dashboard's really good."
"The most valuable feature of Duo Security is the ability for the user to easily approve access. The application prompts the user, and they can see the location and the IP address. This makes it easy for the user to approve it and go through the process of logging in to the VPN."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"Scalability-wise, I rate the solution a ten out of ten."
"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0. That's a specific technology that allows different services to integrate for user authentication and identification purposes. That means that with JumpCloud, I can then have one single password. Single sign-on for a particular user that works with VPN, radius authentication for WiFi, logging into Office 365, and their email. Their individual computers use that same password. It's extensible which allows us to tie in customers' security systems. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges."
"Ability to integrate all applications."
"I wish that the support would be a little bit more prompt and a little bit more flexible because there are certain things that they will do and certain things they won't do."
"We have had instances where Duo Security stops working on a user's device, which we have fixed by uninstalling and then reinstalling it."
"I wouldn't mind seeing some options for remembering a device for a short period of time or a specific login, particularly for administrative engineering staff, as we may be logging in to four or five different services."
"From an administrative standpoint, I'd love to see it be a little better at remembering a device and location so that I don't have to continually authenticate. That's pretty much it."
"When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality."
"It could be a little bit more intuitive when it comes to the sign-up process. I know they send out an email, but sometimes our users get a little confused. It could be an end-user problem, but Cisco could work on that a little."
"The new smart license model doesn't always work. It's very complicated."
"They can make authentication easier. It should be done in a shorter time. Sometimes, it can take a bit more time to get the answer on your phone. You have to wait a bit longer to get the SMS code and other things. There can be some internet or connection issues. They should make it faster because sometimes, it's urgent, and you need to access something as soon as possible."
"JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android."
"For improvement, the tool should introduce more customization options."
"The visual tool and interface must be more fine-tuned."
"Lacks the ability to have various VPN applications."
"It could dip into CI/CD tooling as well. That would be a very interesting part to see."
"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
Cisco Duo is ranked 2nd in Single Sign-On (SSO) with 55 reviews while JumpCloud is ranked 7th in Single Sign-On (SSO) with 16 reviews. Cisco Duo is rated 8.8, while JumpCloud is rated 8.6. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and UserLock, whereas JumpCloud is most compared with Google Cloud Identity, Microsoft Entra ID, Microsoft Intune, Scalefusion and Prisma Access by Palo Alto Networks. See our Cisco Duo vs. JumpCloud report.
See our list of best Single Sign-On (SSO) vendors, best ZTNA as a Service vendors, and best Authentication Systems vendors.
We monitor all Single Sign-On (SSO) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
