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JumpCloud vs SailPoint Identity Security Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.2
JumpCloud offers good ROI with central user management, compliance support, and monthly payments, though not all see ROI.
Sentiment score
7.4
SailPoint Identity Security Cloud automates identity management, reducing risks and costs, improving security, and offering fast ROI.
 

Customer Service

Sentiment score
8.5
Iboss customer service is praised for responsiveness, knowledge, efficiency, excellent support, proactive problem-solving, and dedicated account management.
Sentiment score
7.6
JumpCloud's customer support is praised for responsiveness and knowledge, with noted improvements and appreciated online resources despite occasional delays.
Sentiment score
6.6
SailPoint Identity Security Cloud offers strong customer support, praised for efficiency, with areas for SLA and regional feedback improvements.
They are very fast, responsive, and knowledgeable.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
 

Scalability Issues

Sentiment score
7.7
iBoss provides scalable solutions for seamless bandwidth adjustment, supporting global expansion and efficient management of significant user loads.
Sentiment score
8.0
JumpCloud is highly scalable, supporting seamless growth from small to large enterprises with AWS enhancing its flexibility and adaptability.
Sentiment score
7.2
SailPoint Identity Security Cloud offers high scalability for enterprises but requires substantial infrastructure and server resources for efficiency.
We have flexibility with our primary and backup nodes if there's a large amount of web traffic.
With AWS SSO, it is ten out of ten.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
 

Stability Issues

Sentiment score
7.7
iboss is highly stable with minimal issues; cloud transition improves performance, earning high stability ratings from users.
Sentiment score
7.9
JumpCloud is highly reliable with minimal downtime, appreciated for its zero-trust security and strong client relationships.
Sentiment score
8.0
SailPoint Identity Security Cloud is highly praised for its stable performance and reliable integration across various environments and versions.
We've experienced zero downtime.
I rate the stability of JumpCloud ten out of ten.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
 

Room For Improvement

IBoss users seek improved reporting, security features, cloud integration, higher network capacity, intuitive configurations, and more efficient customer support.
JumpCloud users desire improved alerts, integrations, MDM, UI, API reliability, compliance, customization, and feature set enhancements.
SailPoint Identity Security Cloud needs cost reduction, enhanced flexibility, simpler setup, better features, and more responsive support for improvement.
It is not as intuitive as the rest of the platform.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.
 

Setup Cost

Iboss offers competitive, transparent pricing with a per-user model, simplifying cost forecasting and enhancing budget predictability for enterprises.
JumpCloud offers cost-effective pricing from $2-$25/user/month, accommodating diverse needs with optional features and transparent online details.
SailPoint Identity Security Cloud is valued for its features despite high costs, offering potential discounts for long-term commitments.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
AWS charges per user, which can be costly if I have more than ten users.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Valuable Features

Iboss provides scalable cloud security with advanced features like content filtering, SSL inspection, and seamless integration, enhancing user protection.
JumpCloud streamlines authentication and management with SSO, MFA, and cloud integration, enhancing security and admin efficiency.
SailPoint Identity Security Cloud offers seamless integration, automation, and AI for enhanced security and efficiency in large organizations.
Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything.
 

Categories and Ranking

iboss
Sponsored
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Secure Web Gateways (SWG) (12th), Internet Security (4th), Web Content Filtering (4th), Cloud Access Security Brokers (CASB) (8th), ZTNA as a Service (12th), Secure Access Service Edge (SASE) (10th)
JumpCloud
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (8th), Identity Management (IM) (8th), Enterprise Password Managers (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), ZTNA as a Service (11th), Active Directory Bridge (2nd), Cyber Asset Attack Surface Management (CAASM) (4th)
SailPoint Identity Security...
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
69
Ranking in other categories
User Provisioning Software (1st), Identity Management (IM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Featured Reviews

Jack Hamm - PeerSpot reviewer
We experienced benefits immediately but the report generation is lagging
iboss excels on the networking side but lags slightly behind competitors like Zscaler and Netskope in terms of security feature parity. I'd like to see them accelerate development on the security side, particularly around data loss prevention. Using iboss for DLP instead of traditional endpoint solutions is preferable, but its current feature set requires some clunky workarounds. I'd also like to see better integration of DLP into the platform. Additionally, while it's improving, reporting can be slow at times. This is problematic when generating reports for executives who expect them immediately. I'd like to see further improvements in reporting speed and efficiency.
Richard Hickson - PeerSpot reviewer
A rock-solid product with fantastic device management and single sign-on capabilities
It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines. The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own. It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that. It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.
Quach Van Lam - PeerSpot reviewer
Flexible, easy to customize, and not too difficult to set up
The initial setup isn't so difficult. The product can be flexible in the build. You can easily customize the workflows. We can set everything up on the cloud, which makes things very easy. It can easily adapt to the PoC requirement and the set requirements on the app's online version.
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Use our free recommendation engine to learn which Identity Management (IM) solutions are best for your needs.
825,399 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
16%
Comms Service Provider
8%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...
What is your primary use case for iboss?
We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...
What do you like most about JumpCloud?
The product enables device management.
What is your experience regarding pricing and costs for JumpCloud?
The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can...
What needs improvement with JumpCloud?
We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in ...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to m...
What do you like most about SailPoint IdentityIQ?
The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexi...
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
 

Also Known As

iBoss Cloud Platform
Resmo
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about JumpCloud vs. SailPoint Identity Security Cloud and other solutions. Updated: November 2024.
825,399 professionals have used our research since 2012.