JumpCloud Reviews

Name: JumpCloud
Brand: JumpCloud
Rating: 4.3 (17 reviews)

4.3 out of 5

17 reviews
100% willing to recommend

What is JumpCloud?

JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.

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JumpCloud is the #2 ranked solution in top Active Directory Bridge solutions, #4 ranked solution in top Cyber Asset Attack Surface Management (CAASM) solutions, #7 ranked solution in top Enterprise Password Managers, #7 ranked solution in top Identity and Access Management as a Service providers, #8 ranked solution in top Single Sign-On (SSO) solutions, #8 ranked solution in top Identity Management (IM) solutions, and #11 ranked solution in top ZTNA services. PeerSpot users give JumpCloud an average rating of 8.6 out of 10. JumpCloud is most commonly compared to Microsoft Entra ID: JumpCloud vs Microsoft Entra ID. JumpCloud is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 831,265 peers since 2012

Featured reviews

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.

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Brian Reichow

President/Owner at Escape

JumpCloud could improve its synchronization of groups with Microsoft 365. At this point, only mail-enabled security groups can be synced. This leaves plenty of situations where I still have to create groups in Office 365 because I can't make them in JumpCloud and have them synchronize. If this was possible, I wouldn't have to go into the Office 365 dashboard for user management as much as I do. I would like to see the continued addition of premade integrations with various cloud applications and services. There are hundreds of them in the solution currently, but there could always be more.

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Aaron D Geister

Atlassian Administrator at MarkForged, Inc.

The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better. We had a feature board at one time for requests for features to Jumpcloud. I know Jumpcloud is not an RMM tool, but I think it's very close. It's close to being your whole IT department's one-stop shop. The only thing they're missing is a remote connection tool to its endpoints, alert, and monitoring. I want to be able to build my own package deployments and then run them for updates and some other operations. They have good capabilities, but you can't host your files. I would like them to either drop the file limitation or increase it to larger file sizes. This would allow us to be able to host and build out strictly from JumpCloud because right now you have to have an S3 bucket or some other place to load the file data from to do it. Whenever you're scripting, it can be a headache to have to deal with. It would be a large benefit if they allowed us to host our files on their system for deployment.

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JumpCloud mindshare

Product category:

As of January 2025, the mindshare of JumpCloud in the Single Sign-On (SSO) category stands at 2.3%, down from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO)

PeerAnalyst reports

Type	Title	Date
Category	Single Sign-On (SSO)	Jan 22, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 22, 2025	Download
Comparison	JumpCloud vs Microsoft Entra ID	Jan 22, 2025	Download
Comparison	JumpCloud vs Cisco Duo	Jan 22, 2025	Download
Comparison	JumpCloud vs Ping Identity Platform	Jan 22, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Entra ID	4.3	30.1%	94%	218 interviews Add to research
Okta Workforce Identity	4.2	13.4%	94%	64 interviews Add to research

Valuable Features

JumpCloud's standout features include seamless device management, extensive SSO integration with Microsoft 365 and Google Workspace, and robust authentication via SAML and RADIUS. It offers efficient policy and application management, centralized user access, and easy IT administration. Its user-friendly interface supports remote device control and provides security through multi-factor authentication. Integration capabilities simplify workflows across multiple cloud platforms like AWS and Azure, enhancing identity management and streamlining onboarding and offboarding processes.

"I rate the stability of JumpCloud ten out of ten."
"The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials."
"The product enables device management."

Room for Improvement

JumpCloud lacks an alert system for hardware issues. Users desire improved MDM capabilities and better synchronization with Microsoft 365. There's a need for enhanced conditional access and device control. Storage and printer support are insufficient. The interface is complex, and API reliability concerns exist. Compatibility with various devices and enhanced reporting tools are needed. Users want more integrations, FedRAMP compliance, multi-factor authentication options, and an asset management feature. Improved customization and automation processes are also requested.

"I would like AWS to integrate more cloud platforms with JumpCloud, such as Alibaba or Oracle."
"Support is not good enough."
"For improvement, the tool should introduce more customization options."

ROI

JumpCloud significantly reduces workload, justifying its cost and providing a financial advantage for many users. Most acknowledge positive financial outcomes from its ability to centralize user management and ensure data protection, especially in compliance with regulations like HIPAA. A majority rate its return on investment highly, emphasizing reduced burdens and improved management capabilities, although some improvements are desired. Generally, users pay monthly, which eliminates initial investments, leading to a noticeable financial impact.

Pricing

Enterprise buyers evaluating JumpCloud's pricing model will find flexibility in its various subscription plans. The cost can range from $2 to $18 per user monthly, depending on selected features. While pricing increased over time, it remains competitive, offering options like all-in-one packages or à la carte services. Payment can be monthly or annually, with potential savings for larger user counts. The platform's transparency, straightforward pricing, and no hidden fees make it a viable cost-effective solution.

"The solution is pretty expensive."
"I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive."
"JumpCloud's monthly license costs around $25 for the complete solution."

Popular Use Cases

JumpCloud is primarily used for device and user management, offering functionalities like identity management, access control, and single sign-on across multiple platforms including AWS, Azure, GCP, Windows, Mac, and Linux. It allows for a centralized directory service, replacing traditional systems like Active Directory. Organizations use it to manage access policies, authentication, and authorization while integrating with third-party applications and providing cloud-based directory services for small businesses and advanced enterprises alike.

Service and Support

JumpCloud customer service is prompt and helpful. Users find the support knowledgeable, responsive, and capable of resolving issues quickly, even for those on free tiers. Feedback is well-received and features are continually improved. While initial technical assistance had some challenges, recent experiences highlight top-notch teams providing comprehensive support. Online resources and forums are also highly valued. A few users mention the need for quicker resolution of certain issues, but most rate the support positively.

Deployment

JumpCloud's initial setup is mostly straightforward and flexible, with helpful documentation and tutorials. Many organizations find deployment easy and quick, often completing it in under a week. However, complexity can increase depending on factors like existing systems, user numbers, and desired features such as integrations and two-factor authentication. While some report needing skilled teams for implementation, others easily manage deployments independently. Setup speed varies, but many appreciate JumpCloud's ability to quickly integrate with existing environments.

Scalability

JumpCloud is highly scalable, suitable for small to enterprise-level businesses. It can manage thousands of users efficiently, utilizing cloud infrastructure for flexibility and easy scaling. Organizations have found it adaptable for fluctuating user bases, with straightforward machine and user enrollment. Its infrastructure supports adding users without issues, leveraging cloud services for capacity. Scalability ratings vary but generally are high, with systems accommodating hundreds to thousands of users while maintaining performance.

Stability

JumpCloud stability is highly praised, with users noting it as rock solid and highly reliable. Some experienced occasional outages, but they rarely affected performance or client environments. Most users rate JumpCloud's stability between seven and ten out of ten. They value its consistent performance, quick recovery from issues, and strong disaster recovery mechanisms. Users appreciate JumpCloud's proactive communication during maintenance or outages and highlight improvements in reliability, considering it a stable choice.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our JumpCloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Comms Service Provider

13%

Financial Services Firm

Manufacturing Company

Educational Organization

Retailer

Government

University

Real Estate/Law Firm

Non Profit

Media Company

Healthcare Company

Energy/Utilities Company

Insurance Company

Construction Company

Hospitality Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Performing Arts

Outsourcing Company

Pharma/Biotech Company

Legal Firm

Transportation Company

Consumer Goods Company

Compare JumpCloud with alternative products

Learn more about JumpCloud

Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.

What are the most important features?

Device Management: Centralized control over devices across multiple platforms.
Single Sign-On: Simplified access to multiple applications with one set of credentials.
Policy Management: Enforcement of security policies across different systems and devices.
Application Integration: Integration with major applications like Microsoft 365 and Google Workspace.
Remote Access: Secure remote access capabilities for users.
Script Execution: Efficient execution of scripts and job scheduling across systems.
Comprehensive Reporting: Detailed security and activity reports to help monitor and manage access.

What benefits or ROI should be considered?

Flexibility: Adaptable to different business needs and environments.
Stability: Reliable performance with minimal downtime.
Scalability: Easily scales to accommodate growing user and device numbers.
Ease of Use: User-friendly interface supports efficient management tasks.
Enhanced Security: Strong controls and policy enforcement reduce security risks.
Streamlined Processes: Simplified onboarding and offboarding processes increase efficiency.

In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.

JumpCloud was previously known as Resmo.