CyberArk Identity Reviews

We integrate the CyberArk components with the UiPath Orchestrator tool to manage all the passwords for our bots. We put all our automations on a VM, which runs the script. That's what we call a "bot," but we need service accounts to manage all these. We have customers with hundreds or thousands of bots, and it's challenging for us to manage the credentials for those service accounts. We use CyberArk to rotate the passwords 30 to 60 days, depending on the customer requirement.

CyberArk gives us that functionality. We have a credential vault where all the passwords are stored, and we can rotate them by connecting UiPath to CyberArk. We store the credentials for those bots in the vault, and CyberArk rotates the password, communicates with the orchestrator, and gives back the username and password. UiPath Orchestrator is the central control tower, if you will. It accesses those VMs using those passwords and runs the automation.

The two most valuable features of CyberArk Identity for us are password rotation and the ease of integration with UiPath Orchestrator. 

I don't have any feedback for ways Identity could improve — at least not for this use case.

I've been using CyberArk Identity for about a year and a half.

CyberArk Identity is very stable. We haven't had any issues at all.

Identity is more scalable than some other products I've tried. Others have some limitations in terms of environments, layers, and segregating different service accounts. The majority of my customers use it for their entire company, so that's a lot of users. However, I couldn't estimate the user base on average.  

I work on the integration side, so I haven't dealt with CyberArk's tech support much. We only called them one time when the CyberArk component was offline, and they helped troubleshoot it to get the services back up and running. It was just all done within one call. We haven't really had any other issues. And I think the support was pretty good.

CyberArk Identity is kind of expensive.

I rate CyberArk Identity 10 out of 10.  Identity is the tool that offers the most seamless integration with UiPath Orchestrator and the most utility from an automation perspective.

The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization.

The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability.

I have been working with the solution for two years. I use the tool’s latest version.

The solution is stable. You can expect one ticket every three months.

I would rate the tool’s scalability a seven out of ten.

The tool’s support is neither good nor bad. You need to wait a long time to get to the support.

Neutral

I would rate the tool’s setup a seven out of ten. The solution’s setup is easy if you have the right person for it. A person who is inexperienced with the deployment process should go through a lot of documentation to install the solution.

The deployment will take around three to four weeks to complete if the servers are configured properly. Our deployment took about two weeks to complete. You need only one person to deploy the product.

I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users.

I would rate the solution a seven out of ten. We have enterprise-based customers for the solution. I think Okta is a good solution compared to CyberArk.

CyberArk Identity's main use case is protecting privileged accounts. Although they've expanded into identity and access management, most of their business comes from privilege account management.

The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service. 

The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time.

I rate the tool's stability a nine out of ten. 

I rate the product's scalability a nine out of ten. 

Setting up CyberArk Identity is not straightforward. Typically, for the on-premise version, you need to install at least three servers that work together, although installing four servers is more common. However, if you opt for the software as a service version in the cloud, it's simpler to set up.

I rate the overall solution an eight out of ten. The recommendation is as follows: CyberArk Identity is the right product for you if you're an enterprise company. However, if you're a small or medium-sized company, you may face challenges with the on-premise solution from CyberArk Identity, and cheaper options may be available from other vendors.

Nevertheless, the tool is a strong and stable product. If you can afford it, opting for the software as a service (SaaS) solution would provide you with the best privilege account management tool.

We use CyberArk for security purposes.

If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity.

The user interface could be improved.

I am not familiar with the CyberArk tool, but we're working on vulnerability management, as well as some other functions, to ensure that the asset, software, and other applications are installed on the servers. We engage in this type of activity on a daily basis.

I have more than 15 years of experience in information technology. I've spent the last five years primarily working in a project team. I'm working on this type of activity and the tools for the customers or the business's needs.

CyberArk Identity is a stable solution.

We are currently using Qualys for vulnerability management. And we are only using AD Connect for that privileged access.

With CyberArk the initial setup is straightforward, we login into the servers to give the users access to that directory.

I have not seen a return on investment, but I am not familiar with this area.

I'm a member of the project team, we primarily use this tool whenever we need to work on this. Otherwise, we don't use it on a daily basis.

In terms of the customer requirement, we use it whenever we are required to work on these tools.

I am an employee, and my company is a partner with CyberArk.

I would rate CyberArk Identity a nine out of ten.

The solution could be easier to use and I found it to be very complex involving many steps.

I have used the solution for approximately three years. 

I found the solution to be stable.

The solution has good technical support.

The solution's initial setup was straightforward. 

We used a vendor team to implement the solution. 

I rate CyberArk Identity an eight out of ten. 

We are using CyberArk Identity to consolidate all the applications and demo tenants that we have in the same panel and to apply features, such as MFA and single sign-on.

CyberArk Identity has helped me a lot to optimize processes and provide access.

The most valuable feature of CyberArk Identity is the adaptive interface.

The OpenID features could improve in CyberArk Identity.

I have been using CyberArk Identity for approximately two years.

CyberArk Identity is a stable solution.

I rate the stability of CyberArk Identity a nine out of ten.

The scalability of CyberArk Identity is great. It is built with scalability in mind.

I plan to increase the usage of the solution.

I rate the scalability of CyberArk Identity a nine out of ten.

I rate the support of CyberArk Identity a seven out of ten.

Neutral

The initial setup of CyberArk Identity is straightforward. After 20 to 30 hours we finished the process.

I have received a good return on investment using CyberArk Identity.

The pricing of CyberArk Identity is competitive.

I rate the price of CyberArk Identity a ten out of ten.

I rate CyberArk Identity an eight out of ten.

I use CyberArk Identity for filling out demonstration environments for clients that have it installed on their premise or they're using the cloud version. I just create it for a proof of value demonstration.

More integrations would be better.

I have been using CyberArk Identity on and off for about a year. 

I don't really worry about stability. I just have to get it up and running. Then I move on after that.

I'm sure it's scalable. I haven't had a chance to test it.

I've not had to use it, had no experience with it.

The initial setup is straightforward. It takes me up to an hour and a half. 

I do it all myself. I am in the sales side of the house. I do the initial consulting work for the client and then deploy.

I would rate CyberArk Identity with a nine out of ten. 

Customers primarily use the solution for multi-factor authentication and single sign on. It's good for source authentication. I do not use it personally.

We show the option to our clients. It helps them with security. It helps me with sales. 

It helps with cyber identity and security.

The authentication is very good. It has good MFA. It has machine learning and can help clients to learn the environment and understand what is happening.

I'm not sure what needs improvement. It is a good platform.

I've used the solution for a while with a client.

I'm in sales.

I'm not sure which version of the solution is being used.

I'd rate the solution eight out of ten.