CyberArk Identity vs Salesforce Identity comparison

CyberArk and Salesforce are both solutions in the Customer Identity and Access Management (CIAM) category. CyberArk is ranked #7 with an average rating of 8.4, while Salesforce is ranked #10 with an average rating of 8.0. CyberArk holds a 3.5% mindshare in CIaA, compared to Salesforce’s 2.5% mindshare. Additionally, 96% of CyberArk users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

CyberArk Identity

Read 29 CyberArk Identity reviews

4,893 Views
685 Comparison Views

96% willing to recommend

Salesforce Identity

Read 6 Salesforce Identity reviews

958 Views
604 Comparison Views

100% willing to recommend

CyberArk Identity

Salesforce Identity

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Executive SummaryUpdated on Jan 27, 2025

Salesforce Identity and CyberArk Identity compete in the identity management domain. CyberArk Identity appears superior due to its advanced security features, whereas Salesforce Identity offers cost-effectiveness and comprehensive support.

Features: Salesforce Identity provides strong integration with Salesforce products, superior authorization capabilities, and outstanding scalability. CyberArk Identity excels in security, offering privileged access management, multi-factor authentication, and robust adaptive interface features.

Room for Improvement: Salesforce Identity could enhance its standalone security features, offer more customizable integrations, and expand training resources. CyberArk Identity might simplify its deployment process, improve user interface intuitiveness, and optimize resource efficiency for less security-focused organizations.

Ease of Deployment and Customer Service: Salesforce Identity facilitates smoother deployment for Salesforce users with consistent support. CyberArk Identity presents a more complex deployment requiring expertise, yet delivers strong support in security setup and management.

Pricing and ROI: Salesforce Identity offers a cost-effective solution with a favorable ROI for Salesforce users, featuring lower setup costs. CyberArk Identity, despite higher initial investment, provides substantial ROI through its advanced security features, appealing to security-centered businesses.

To learn more, read our detailed CyberArk Identity vs. Salesforce Identity Report (Updated: April 2026).

Buyer's Guide

CyberArk Identity vs. Salesforce Identity

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CyberArk Identity

Ranking in Customer Identity and Access Management (CIAM)

7th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Authentication Systems (9th), Identity Management (IM) (8th), Authorization Software (3rd), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Access Management (7th), Active Directory Management (6th), Cloud Resource Access Management (3rd)

Salesforce Identity

Ranking in Customer Identity and Access Management (CIAM)

10th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (3rd)

Mindshare comparison

As of April 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of CyberArk Identity is 3.5%, down from 3.8% compared to the previous year. The mindshare of Salesforce Identity is 2.5%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Mindshare Distribution
Product	Mindshare (%)
CyberArk Identity	3.5%
Salesforce Identity	2.5%
Other	94.0%

Customer Identity and Access Management (CIAM)

Featured Reviews

Hariharan Thangasamy

Cybersecurity Delivery Analyst at Accenture

Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation

On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.

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NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CyberArk Identity is a mature product."

"It has machine learning and can help clients to learn the environment and understand what is happening."

"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."

"CyberArk Identity's ability to safeguard financial services infrastructure is good."

"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."

"As soon as it is implemented, it fundamentally changes how users access systems, providing immediate security benefits."

"The initial setup is straightforward. It takes me up to an hour and a half."

"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."

More CyberArk Identity pros

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."

"The solution is very easy to understand."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"Salesforce Identity is a very user-friendly solution."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

Cons

"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service."

"The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."

"More integrations would be better."

"Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options."

"The OpenID features could improve in CyberArk Identity."

"More integrations would be better."

"CyberArk Identity is kind of expensive."

"When you translate the page from one language to another, it can be a difficult process. The translation isn't always good, and it may have a completely different name. I've noticed this in the English to Spanish translation."

More CyberArk Identity cons

"Salesforce Identity needs more expertise in the application."

"The product is slow."

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

Pricing and Cost Advice

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."

"CyberArk Identity is an expensive solution."

"There is an initial license and then there is a subscription needed."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"The solution is cheap and I rate its pricing an eight out of ten."

"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

More CyberArk Identity pricing and cost advice

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

10%

Computer Software Company

Construction Company

Financial Services Firm

25%

Manufacturing Company

Hospitality Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	4
Large Enterprise	10

No data available

Questions from the Community

What is your experience regarding pricing and costs for CyberArk Identity?

I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...

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What needs improvement with CyberArk Identity?

We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...

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What is your primary use case for CyberArk Identity?

It's not being purchased through AWS, but we're using CyberArk Identity as a SaaS solution. I think it's running on AWS, but we bought it directly from CyberArk.

See all answers

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

See all answers

What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

See all answers

Comparisons

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 7% of the time

Okta Platform vs CyberArk Identity

Compared 6% of the time

Microsoft Entra ID vs CyberArk Identity

Compared 6% of the time

Microsoft Intune vs CyberArk Identity

Compared 4% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 4% of the time

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Okta Platform vs Salesforce Identity

Compared 31% of the time

Auth0 Platform vs Salesforce Identity

Compared 20% of the time

Microsoft Entra ID vs Salesforce Identity

Compared 12% of the time

SailPoint Identity Security Cloud vs Salesforce Identity

Compared 8% of the time

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Also Known As

Idaptive

No data available

Overview

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

CyberArk Identity vs. Salesforce Identity

April 2026

Free Report: CyberArk Identity vs. Salesforce Identity

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