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SailPoint Identity Security Cloud vs Salesforce Identity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SailPoint Identity Security...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
72
Ranking in other categories
User Provisioning Software (2nd), Identity Management (IM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (3rd), Identity Governance Administration (IGA) (1st)
Salesforce Identity
Average Rating
8.0
Reviews Sentiment
5.0
Number of Reviews
6
Ranking in other categories
Mobile Identity (3rd), Customer Identity and Access Management (CIAM) (10th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. SailPoint Identity Security Cloud is designed for Identity Governance Administration (IGA) and holds a mindshare of 27.9%, down 39.9% compared to last year.
Salesforce Identity, on the other hand, focuses on Mobile Identity, holds 17.9% mindshare, down 22.7% since last year.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
SailPoint Identity Security Cloud27.9%
Saviynt Identity Cloud16.8%
Omada Identity11.6%
Other43.699999999999996%
Identity Governance Administration (IGA)
Mobile Identity Mindshare Distribution
ProductMindshare (%)
Salesforce Identity17.9%
Oracle Identity Governance21.5%
MicroStrategy Usher17.6%
Other43.0%
Mobile Identity
 

Featured Reviews

Mitch MO - PeerSpot reviewer
Specialist Consultant at a financial services firm with 10,001+ employees
Access lifecycle has been streamlined but connectors for non‑human identities still need improvement
We currently use IdentityIQ and do not have SailPoint Identity Security Cloud. We only have IdentityIQ on-premises. I do not have extensive experience with analytics, but I know that there are custom reports available to obtain information about data in SailPoint. I am not entirely familiar with analytics data. It is difficult to score because you have to compare with another product to assess it. We are satisfied with IdentityIQ. However, I understand that we will not have a choice but to move to a cloud solution in the future because SailPoint is not investing in new upgrades or evolution of IdentityIQ. My overall rating for this product is 7.
NavinJacob - PeerSpot reviewer
Chief Digital Officer at Cipher7
Structured operations and analytics have transformed how my teams manage customers and sales
I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The community is very active and when I had questions about an issue, I was able to find the resources."
"Provides functionalities for various stages, such as joiner, mover, and leaver"
"Basically, how the entitlements are handled is very good; it's the complete lifecycle of entitlements, it offers a single source of truth, everything can be handled from one tier, and the interface is simple and very usable."
"Provides good authorization and authentication system functionality."
"A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil."
"The ease of use is very good; it's nice that everything comes out of the box in SailPoint, and once it's done properly, everything becomes very organized and easy to use."
"It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc. Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that."
"It offers a single source of truth. Everything can be handled from one tier."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."
"Salesforce Identity is a very user-friendly solution."
"The solution is very easy to understand."
"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."
 

Cons

"In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning."
"There is a need for further enhancements, specifically in the multifactor authentication capabilities."
"The price is very high"
"The UI needs to be more user friendly."
"Certifications could include additional access levels or practices."
"The mover process for this solution could be improved."
"The solution's technical support team's response time and skills need improvement since it is an area where there are shortcomings."
"We faced some issues while integrating the solution with a third-party tool."
"The product is slow."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"Salesforce Identity needs more expertise in the application."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
 

Pricing and Cost Advice

"You do pay one price for the license but that price depends on what you choose to include as far as the optional modules go."
"It is affordable licensing."
"In terms of pricing, SailPoint IdentityIQ is affordable. It's not cheap, and it's not expensive, so the solution is in the middle, price-wise. It also didn't have additional costs, even if my company had different teams that took care of auditing and provisioning and projects that used SailPoint IdentityIQ."
"This is an expensive solution. I would rate it a two and a half out of five for pricing."
"SailPoint is expensive compared to its competitors. It's one of the most expensive products, so I'd rate it as one out of five, cost-wise."
"The pricing is based on the number of users and is reasonable."
"I rate the solution a seven on a scale where one is cheap and ten is too expensive. In short, the solution falls under the higher side of pricing."
"The product is expensive. People need to opt for a licensing plan for one year or three years."
"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
9%
Computer Software Company
8%
Healthcare Company
6%
Financial Services Firm
22%
Manufacturing Company
8%
Comms Service Provider
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise8
Large Enterprise43
No data available
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.
What needs improvement with Salesforce Identity?
I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storag...
What is your primary use case for Salesforce Identity?
My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...
What advice do you have for others considering Salesforce Identity?
I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidential...
 

Also Known As

IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
No data available
 

Overview

 

Sample Customers

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Find out what your peers are saying about SailPoint, One Identity, Omada and others in Identity Governance Administration (IGA). Updated: May 2026.
900,228 professionals have used our research since 2012.