SailPoint Identity Security Cloud vs Salesforce Identity comparison

The compared SailPoint and Salesforce solutions aren't in the same category. SailPoint is ranked #1 in IGA , with an average rating of 8.4, and holds a 30.9% mindshare in the category. Salesforce is ranked #3 in MI , with an average rating of 8.0, and holds a 16.8% mindshare. Additionally, 97% of SailPoint users are willing to recommend the solution, compared to 100% of Salesforce users who would recommend it.

SailPoint Identity Security...

Read 72 SailPoint Identity Security Cloud reviews

15,587 Views
4,676 Comparison Views

97% willing to recommend

Salesforce Identity

Read 6 Salesforce Identity reviews

958 Views
77 Comparison Views

100% willing to recommend

SailPoint Identity Security...

Salesforce Identity

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SailPoint Identity Security Cloud and Salesforce Identity based on real PeerSpot user reviews.

Find out what your peers are saying about SailPoint, One Identity, Omada and others in Identity Governance Administration (IGA).

To learn more, read our detailed Identity Governance Administration (IGA) Report (Updated: March 2026).

Buyer's Guide

Identity Governance Administration (IGA)

March 2026

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Helped 886,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SailPoint Identity Security...

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

User Provisioning Software (2nd), Identity Management (IM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (3rd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (2nd), Identity Governance Administration (IGA) (1st)

Salesforce Identity

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Mobile Identity (3rd), Customer Identity and Access Management (CIAM) (10th)

Mindshare comparison

While both are Security Software solutions, they serve different purposes. SailPoint Identity Security Cloud is designed for Identity Governance Administration (IGA) and holds a mindshare of 30.9%, down 39.8% compared to last year.
Salesforce Identity, on the other hand, focuses on Mobile Identity, holds 16.8% mindshare, down 33.3% since last year.

Identity Governance Administration (IGA) Mindshare Distribution
Product	Mindshare (%)
SailPoint Identity Security Cloud	30.9%
Saviynt Identity Cloud	18.7%
Omada Identity	12.1%
Other	38.300000000000004%

Identity Governance Administration (IGA)

Mobile Identity Mindshare Distribution
Product	Mindshare (%)
Salesforce Identity	16.8%
Oracle Identity Governance	20.5%
MicroStrategy Usher	17.2%
Other	45.5%

Mobile Identity

Featured Reviews

Narayanan D

Principle at a manufacturing company with 10,001+ employees

User access management excels but needs enhancements with integration capabilities

I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing. I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space. I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.

Read full review

NavinJacob

Chief Digital Officer at Cipher7

Structured operations and analytics have transformed how my teams manage customers and sales

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable and flexible; we didn't have any issues with it, there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."

"Provisioning in multiple environments."

"The solution's most valuable feature is its integration with Slack for the notification of access requests."

"Deployment takes a bit of time, however, once it's done properly, everything becomes very organized and easy to use."

"It provides one solution for the entire process in a complex environment with different types of applications and connectors."

"This solution has made my client's customers' journeys a lot better."

"The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things."

"The solution's most valuable feature is its ease of use."

More SailPoint Identity Security Cloud pros

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."

"Salesforce Identity is a very user-friendly solution."

"The solution is very easy to understand."

"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."

"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."

"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."

"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."

Cons

"There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read."

"If there's a price reduction for SailPoint IdentityIQ, that would be helpful. Another area for improvement in the product is the technical support, which needs to be more friendly to customers."

"Broke down several times during my 4 months but overall the delays were mostly minor."

"I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest resorting to expert services."

"Technical Support: It needs to improve SLA."

"The advanced provisioning features require more improvement."

"The pricing could be improved."

"There's a lot of customization required to improve the user experience."

More SailPoint Identity Security Cloud cons

"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

"The product is slow."

"Salesforce Identity needs more expertise in the application."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."

"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities."

"The interface should be simplified and the dashboard has a lot of options but could be improved."

Pricing and Cost Advice

"I found the pricing to be relatively high."

"The licensing fees are on a yearly basis."

"Its price is okay. It provides good value for money. It is subscription-based. You can go for a one-year or three-year subscription."

"SailPoint is expensive compared to its competitors. It's one of the most expensive products, so I'd rate it as one out of five, cost-wise."

"It's difficult to say that the solution saved costs because it is quite expensive."

"The price of the solution could improve, it is not priced well for smaller businesses to afford."

"They are expensive."

"SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product."

More SailPoint Identity Security Cloud pricing and cost advice

"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."

"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

25%

Manufacturing Company

Hospitality Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	8
Large Enterprise	42

No data available

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?

We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...

See all answers

What advice do you have for others considering SailPoint IdentityIQ?

You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.

See all answers

What do you like most about SailPoint IdentityNow?

It significantly reduces the workload for certification processes.

See all answers

What do you like most about Salesforce Identity?

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

See all answers

What needs improvement with Salesforce Identity?

See all answers

What is your primary use case for Salesforce Identity?

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales...

See all answers

Comparisons

Saviynt Identity Cloud vs SailPoint Identity Security Cloud

Compared 10% of the time

Okta Platform vs SailPoint Identity Security Cloud

Compared 7% of the time

Microsoft Entra ID vs SailPoint Identity Security Cloud

Compared 6% of the time

Omada Identity vs SailPoint Identity Security Cloud

Compared 5% of the time

One Identity Manager vs SailPoint Identity Security Cloud

Compared 4% of the time

More SailPoint Identity Security Cloud Competitors

Okta Platform vs Salesforce Identity

Compared 31% of the time

Auth0 Platform vs Salesforce Identity

Compared 20% of the time

Microsoft Entra ID vs Salesforce Identity

Compared 12% of the time

SAP Customer Identity and Access Management vs Salesforce Identity

Compared 8% of the time

MicroStrategy Usher vs Salesforce Identity

Compared 8% of the time

More Salesforce Identity Competitors

Product Reports

Buyer's Guide

SailPoint Identity Security Cloud

March 2026

SailPoint Identity Security Cloud report

Download SailPoint Identity Security Cloud product report

Buyer's Guide

Oracle Identity Governance vs. Salesforce Identity

April 2026

Download Salesforce Identity product report

Also Known As

IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello

No data available

Overview

SailPoint Identity Security Cloud is known for its user-friendly interface, high-level automation, and a wide range of pre-built connectors, making it flexible for workflow customization and robust identity lifecycle management with AI integration.

SailPoint Identity Security Cloud provides strong security features such as provisioning and certification, enhanced by AI and machine learning. It effectively manages user access, roles, and governance across environments. The platform offers scalability, comprehensive documentation, and seamless integration with third-party solutions. Despite its high cost and complex configuration, it is designed to meet enterprise needs in application provisioning, access management, and lifecycle management. Cloud and on-premises deployments are supported.

What are the key features of SailPoint Identity Security Cloud?

User-Friendly Interface: Intuitive and simple to navigate for effective management.
Robust Automation: Automates identity lifecycle processes efficiently.
Out-of-the-Box Connectors: Extensive connectors available for rapid integration.
AI and Machine Learning: Integrates AI for smarter provisioning and certification.
Flexible Customization: Tailors workflows and identity management as needed.

What benefits can users expect when evaluating SailPoint Identity Security Cloud?

Scalability: Easily scales with the growing needs of enterprises.
Comprehensive Governance: Ensures thorough compliance and governance measures.
Seamless Integration: Supports easy integration with third-party applications.
High-Level Security: Protects data with robust security features.
Regulatory Compliance: Facilitates adherence to regulatory requirements.

SailPoint Identity Security Cloud is employed across industries for application provisioning and identity access management, supporting onboarding, offboarding, and role management. It addresses the needs of cloud and on-premises environments, providing centralized control and compliance assistance for account administration in enterprises.

SailPoint

Salesforce Identity provides a single, trusted identity for employees, partners, and customers, so that you can manage apps, users, and data sharing with simplicity and transparency.

Salesforce

Sample Customers

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle

Buyer's Guide

Identity Governance Administration (IGA)

March 2026

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Find out what your peers are saying about SailPoint, One Identity, Omada and others in Identity Governance Administration (IGA). Updated: March 2026.

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