Try our new research platform with insights from 80,000+ expert users

Microsoft Entra ID vs Salesforce Identity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Setup Cost

Sentiment score
7.0
Microsoft Entra ID offers flexible, tiered pricing with discounts for nonprofits, included in Microsoft service packages, but opinions on cost vary.
No sentiment score available
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
 

Valuable Features

Sentiment score
8.4
Microsoft Entra ID enhances security and simplifies management with features like single sign-on, multi-factor authentication, and role-based access.
No sentiment score available
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
The main valuable feature is the integration into a single console, which includes authentication service and endpoint security.
 

Room For Improvement

Sentiment score
5.4
Microsoft Entra ID requires improvements in marketing, licensing, documentation, integration, interface, security, stability, and training resources.
No sentiment score available
There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.
The frequent changes in branding cause confusion among customers who struggle to keep track of product names and functions.
 

Scalability Issues

Sentiment score
7.9
Microsoft Entra ID offers scalable, flexible identity management, accommodating various organization sizes with reliable performance and user-friendly expansion.
No sentiment score available
 

Customer Service

Sentiment score
7.7
Microsoft Entra ID support is knowledgeable but inconsistent, with quicker responses for premier users and delays for others.
No sentiment score available
The actual support when you get to that level is a ten out of ten.
I would rate Microsoft technical support as a seven out of ten.
 

Stability Issues

Sentiment score
7.5
Microsoft Entra ID is praised for its reliability and performance, with improved stability and strong uptime despite occasional regional variation.
No sentiment score available
The stability of the solution is very high at 99.999%.
The stability of the solution is good with a rating of eight out of ten.
 

Categories and Ranking

Microsoft Entra ID
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
197
Ranking in other categories
Single Sign-On (SSO) (1st), Authentication Systems (1st), Identity Management (IM) (1st), Identity and Access Management as a Service (IDaaS) (IAMaaS) (1st), Access Management (1st), Microsoft Security Suite (4th)
Salesforce Identity
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Mobile Identity (3rd), Customer Identity and Access Management (CIAM) (10th)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. Microsoft Entra ID is designed for Single Sign-On (SSO) and holds a mindshare of 28.1%, down 30.6% compared to last year.
Salesforce Identity, on the other hand, focuses on Mobile Identity, holds 19.2% mindshare, up 16.7% since last year.
Single Sign-On (SSO)
Mobile Identity
 

Featured Reviews

Vinod Survase - PeerSpot reviewer
Saves us time and money and features Conditional Access policies, SSPR, and MFA
I want better integration between Azure AD and the on-prem environment because there are currently limitations that can hamper employee experience. We use a feature called password writeback, that can be challenging to implement in a hybrid environment. Employees can change their passwords using a self-service password reset (SSPR) feature, which reflects from the cloud to the on-prem identity, but not the other way around. Currently, there is no way to reflect passwords from on-prem identities to the cloud. There are other similar limitations, such as a cap on the number of identities that can be synchronized in a particular time frame, which can be an issue for large enterprises with 300,000 employees or more.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Adheres to the data privacy regulations of each region, easy to learn and offers strong security features
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall. For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps. Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.
report
Use our free recommendation engine to learn which Single Sign-On (SSO) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
31%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
6%
Computer Software Company
15%
Financial Services Firm
10%
Government
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What do you like most about Azure Active Directory?
It is very simple. The Active Directory functions are very easy for us. Its integration with anything is very easy. We can easily do third-party multifactor authentication.
What is your experience regarding pricing and costs for Azure Active Directory?
Initially, customers can get good prices for a three-year package, but renewal prices tend to increase significantly. If a customer looks for an alternative solution after three years, we often fin...
What do you like most about Salesforce Identity?
The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.
What is your primary use case for Salesforce Identity?
We get network-related cases on Salesforce Identity and work on them.
 

Also Known As

Azure AD, Azure Active Directory, Azure Active Directory, Microsoft Authenticator
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Microsoft Entre ID is trusted by companies of all sizes and industries including Walmart, Zscaler, Uniper, Amtrak, monday.com, and more.
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle
Find out what your peers are saying about Microsoft, Auth0, Cisco and others in Single Sign-On (SSO). Updated: November 2024.
816,406 professionals have used our research since 2012.