Compare Dell Technologies vs Veeam Software

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell OpenManage Integration for VMware vCenter

FAW Foundry, Viasat

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

Veeam Data Platform

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Popular Solutions

Dell Unity XT

24 reviews

Dell PowerEdge Rack Servers

85 reviews

VxRail

27 reviews

Veeam Data Platform

73 reviews

Veeam Backup for Microsoft 365

23 reviews

Veeam Agent for Microsoft Windows [EOL]

10 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derrick Brockel
Senior Manager of Operations at a comms service provider
We’re 90% virtualized. NetWorker is backing up all our VMs. Since NetWorker and VMware are Dell products, they...
Read full review of Dell NetWorker »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
I've used Dell SC Series at other companies as a good storage tier for servers for VMware and on HP UX servers as well.
Read full review of Dell SC Series »
Srikanth Purushothaman
DIRECTOR at Vellore Online Systems
We've used both Unity 380 and Unity 480. My experience is very good, and I never had a problem so far. It is running...
Read full review of Dell Unity XT »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
Most replication products focus solely on replicating block data from production to your disaster recovery (DR) site....
Read full review of Dell RecoverPoint »
Hassen Trabelsi
IT Manager at Messer France
We use Dell PowerEdge Rack Servers for application servers, storage servers, or some hypervisor servers.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 5

Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
Charles Daou
Senior system Engineer at Soft Flow
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
BasemIsmail
Business Development Specialist at a tech services company
We use the solution to back up all users' data on the cloud. IT admins need to back up and protect users' data. We...
Read full review of Veeam Backup for Google Cloud »
AkankshnethiN
Senior Associate and cloud operations at Cloud4c
We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not...
Read full review of Veeam Data Platform »

Review 1 of 5

Customer Service

Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need...
Read full review of Dell Avamar »
Domenico-Vizzoca
Delivery and Presales Manager at Harpaitalia italia
I would rate the technical support a one. It could be better.
Read full review of Dell PowerProtect DD (Data Domain) »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is very good.
Read full review of Dell NetWorker »
Muhammad-Hassan
Deputy Manager - Virtualization at a energy/utilities company
The automatic creation of support tickets Whenever an issue arises, ESRS and VxRail are present and automatically...
Read full review of VxRail »
Mohamed-Mousa
IT manager at CNE
Their support is excellent, but here I'm referring to all our Dell products, because I haven't had to contact them...
Read full review of Dell PowerEdge Rack Servers »
Kamel Malti
Analyste De Systèmes Informatiques at a comms service provider
Dell support is crucial. It's important to us that the vendor responds and respects the SLA. We don't anticipate any...
Read full review of Dell PowerMax NVMe »
Coenie Rossouw
Storage specialist at Vodacom Business
Its technical support is excellent. It stands out as a primary factor in our decision to choose Dell. I would rate it...
Read full review of Dell Avamar »
Anonymous User
System Engineer at a tech services company
Technical support is very good. I do use it from time to time and it's always excellent.
Read full review of Dell SC Series »
Anonymous User
VP Global Infrastructure at a media company
The technical support needs improvement.
Read full review of Dell Avamar »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge Rack Servers »
Rajsudheer-Dangeti
Sr Private Cloud Engineer at a pharma/biotech company
Technical support is critical for us. Once you contact support, there may be a follow-on of vendors that will pitch...
Read full review of Vblock [EOL] »
Darrell Breeden
Senior Developer at a tech services company
Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were...
Read full review of Dell XtremIO »
Anup Panday
Head Card Operation at Nepal Investment Bank Limited
I have used the support from Dell PowerEdge XE Servers once a year. The support is good.
Read full review of Dell PowerEdge XE Servers »
Anonymous User
IT Onsite Support Specialist at a consumer goods company
Dell's customer support is very good, especially since we have premium support for next-day hardware service.
Read full review of Dell PowerEdge Rack Servers »
OlegIvanov
General Director at miromix unitedMiroMIX United
Dell's technical support had some challenges about two to three months ago. There were difficulties with using our...
Read full review of Dell PowerProtect DP (IDPA) »
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
Dell's technical support is good overall, but it depends on the person you get for assistance.
Read full review of Dell VPLEX »
Anonymous User
Director at a cloud solution provider
We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable.
Read full review of Dell PowerEdge Rack Servers »
Wilfried Hotot
Administrateur system at Ministère
I would rate their support a ten out of ten. We used to be with Dell before, and the maintenance response for any...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of Dell VPLEX »
Auke Van Der Linden
Web Design, IT & Organization of Art Events at Fluor Corporation
The customer service for this solution is very good. I would rate it an eight out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Solution Architect at a tech services company
The technical support is good.
Read full review of Dell Unity XT »
Lei Wang
Manager of Storage Engineering at a financial services firm
The technical support is good.
Read full review of Dell PowerMax NVMe »
Anonymous User
Manager, Storage and Virtualization Infrastructure at a financial services firm
The technical support is pretty good with EMC.
Read full review of Dell PowerPath »
Anonymous User
Technical Team Lead at a tech services company
The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.
Read full review of Dell VPLEX »
Anonymous User
VP Technology Services at a newspaper
I haven't had any real issues that they have been unable to address.
Read full review of Dell APEX »
Anonymous User
New Technologies Director at a tech services company
Technical support is good.
Read full review of Dell Unity XT »
Anonymous User
Platform Administrator
Low.
Read full review of Dell Unity XT »
Anonymous User
Engineering Manager at a tech services company
Dell EMC's tech support is awesome. We've used both onsite help and remote phone support and I have nothing but great...
Read full review of Dell Unity XT »
Mina Magdy
Senior Infrastructure Solutions Specialist at Equinox International
They provide good support. You can reach them, especially if your system is at ESRS, EMC functional support. You can...
Read full review of VxRail »
Anonymous User
Assistant Manager Specialist at a computer software company
The first level support from Dell I was not happy with because as a technician I needed to get the second or third...
Read full review of Dell Unity XT »

Review 1 of 30

Masood Hussain
System Administrator at Hidada
The technical support from Veeam is good.
Read full review of Veeam Data Platform »
Yogesh (Datamotive)
Founder at a tech company
The integrator takes care of any technical issues.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
BasemIsmail
Business Development Specialist at a tech services company
Veeam's customer service and support are quite responsive and helpful. I would rate them at nine out of ten.
Read full review of Veeam Backup for Microsoft 365 »
BartHeungens
IT Specialist at Bitcon
I am happy with their support. They are fast, and their response is very good.
Read full review of Veeam Cloud Connect [EOL] »
HenryAragon
Storage Administrator at a insurance company
The support has been outstanding, so that's a ten out of ten.
Read full review of Veeam Backup for Microsoft 365 »
Michael Schwarzer
Managing Director at INT/box GmbH
The technical support is highly professional and proficient. They excel at providing support, and in most cases, the...
Read full review of Veeam Backup for Microsoft 365 »
Jan De Jong
Senior IT specialist Virtualisation/Storage at Detron ICT Solutions at Detron
We've dealt with support in the past. They are helpful and responsive.
Read full review of Veeam Backup for Microsoft 365 »
Stephen Catalano
National Sales Engineer at Insight
Veaam's technical support is very good; they're very responsive to customers and come out with upgrades as needed.
Read full review of Veeam Backup for Microsoft 365 »
Adriano-Simao
Chief Technology Officer at Triana Business Solutions Lda
Technical support is very good. They're very interactive and you can tell they care. When we need them, it's very...
Read full review of Veeam Agent for Linux [EOL] »
Jannet Taboada Lizana
Presales System Engineer at Licencias OnLine
The technical support is good.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Director at a tech services company
We have contacted technical support a few times and they reacted fine.
Read full review of Veeam Data Platform »
Seniorinfraeng67
Senior Infrastructure Engineer at a logistics company
I have used the technical support a few times and they've been reasonably helpful.
Read full review of Veeam Backup for Microsoft 365 »
PavelTenitskiy
Engener unix team at Jet Infosystems Central Asia
Our customer does not have an active technical support contract. Therefore, we do not deal with support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Senior System Engineer at a tech services company
Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.
Read full review of Veeam Data Platform »
Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
Customer support should be improved.
Read full review of Veeam Data Platform »
RobertWilliams
Systems Administration at Camosun College
I have used technical support in three or four cases. They were able to help me. They are pretty good. I would rate...
Read full review of Veeam Data Platform »
Junior Prinsloo
IT technician at Entrutech
When I started using Veeam Backup for Microsoft 365, I wasn't well-versed in the product, so I relied on support...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
IT Development Manager at a tech services company
7 to 8/10
Read full review of Veeam Data Platform »
Anonymous User
IT Systems Engineer at a healthcare company
Customer Service: Very Good. Technical Support: Very Good.
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a tech services company
Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would...
Read full review of Veeam Data Platform »
Patrick Lapre
IT Manager/System Admin at Sprague Europe
I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved...
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors,...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a non-tech company
The support staff team is perfect. I hope they keep that level of perfection.
Read full review of Veeam Data Platform »
Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Data Platform »
Vincent Ho
System Director at Infoware Systems
We are satisfied with their technical support. I would rate it very highly as we keep using it regularly.
Read full review of Veeam Backup for Microsoft 365 »
Sergey Erin
Director of Business Development at lancloud
I would rate them an eight out of 10.
Read full review of Veeam Data Platform »
Anonymous User
Chief Technology Officer at a computer software company
We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped...
Read full review of Veeam Data Platform »
Anonymous User
Systems Designer at a retailer
From what I have experienced, technical support is good. When we open a case with Veeam, they respond quickly. We are...
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer at a financial services firm
I need to give them 10/10. All the cases are resolved in the time they give.
Read full review of Veeam Data Platform »
Anonymous User
Technical Operations Team Lead - EU at a tech services company
I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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