Compare Dynatrace vs IDERA

Dynatrace

Based on 348 reviews.

IDERA

Based on 87 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. IDERA Precise

October 2024

IDERA Precise vs. Dynatrace

Updated: October 2024

Buyer's Guide

Dynatrace vs. IDERA Precise

October 2024

Dynatrace vs. IDERA Precise

Updated: October 2024

Overview

Information Not Available

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

IDERA Precise

Banco Bradesco; Bank of America; Carrefour; Energy Future Holdings; Fedex; Marriott International; Nestle; Reed Elsevier Group; Bank Leumi; Beijing Giftedstuffs Information Company, Ltd.; Daiwa Capital Markets, London; Magnitogorsky Iron Plant; Europa Sports; Mobistar Enterprise Services NV/SA; Air France; Casino IT; SoftBCom, Ltd.

Popular Solutions

16 reviews

0 reviews

3 reviews

8 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Top Industries

Educational Organization

40%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through...
Read full review of Dynatrace »

Review 1 of 1

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
We use the solution for data modeling, including both relational and dimensional data models.
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
We use the solution for test management during projects.
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Database Administrator at a consultancy

Read full review of IDERA SQL Safe Backup »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Customer Service

DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
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Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Rohit Ray
Software Test Engineer at Enova International
The technical support is readily available.
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Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
TitleICT management division director
Exceptional. Very quick replies (sometimes in the order of minutes), very professional.
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Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
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Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
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Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
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AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
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Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
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Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
Read full review of Dynatrace »
Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
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Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Anonymous User
Availability Manager at a financial services firm
I think it's good. They are very responsive and get back to us. They try to give us workarounds and follow up with...
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Michael Akers
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
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IlkkaM
Managing Director
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
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Anonymous User
Application Performance Engineer at a transportation company
When something goes wrong, support is unbelievable. I really can't expect that they are so slow in the support, which...
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Anonymous User
Senior Software Engineer at a tech company
Customer support is pretty helpful. Two or three days back, we had some issues. We logged a p zero defect and they...
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Anonymous User
Systems Admin
I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do...
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Review 1 of 30

StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
AndersonMoura
Data Management Product Owner at ExxonMobil
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »

Review 1 of 30

Technical Support

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