Compare Dynatrace vs Tricentis

Dynatrace

Based on 348 reviews.

Tricentis

Based on 204 reviews.

Latest Research

Buyer's Guide

OpenText UFT One vs. Tricentis Tosca

December 2024

OpenText UFT One vs. Tricentis Tosca

Updated: December 2024

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

12 reviews

0 reviews

28 reviews

17 reviews

3 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Educational Organization

21%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Barry Pieper
Manager, Performance Engineering at Medica Health Plans
We're a health plan, a health insurer. We're not a big one, we have about a million members. We are growing through...
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Review 1 of 1

Antonio Oteri
IT Telecom Quality Senior Tester at TIM
I have experience with the automation of software for testing, such as Tosca, Selenium, and others. We automated the...
Read full review of Tricentis Tosca »
Sangeetha Alur
Principal Software Engineer at One Advanced
I've primarily used it on-premise, not SaaS-based. However, the most concurrent virtual users I've handled with...
Read full review of Tricentis NeoLoad »
Sudipto Dey
Technical Lead at Linde
My company uses Tricentis qTest for test management, so I use it for documenting tests and test executions. I also...
Read full review of Tricentis qTest »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »

Review 1 of 5

Customer Service

KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
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Anonymous User
System Integrator
We have not needed tech support.
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
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Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
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Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
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Anonymous User
Product Manager at a financial services firm
Currently, we get the vendor support directly. Their support is adequate.
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
Read full review of Ruxit [EOL] »
Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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Anonymous User
TitleICT management division director
Exceptional. Very quick replies (sometimes in the order of minutes), very professional.
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
Software Developer at The Travelers Companies, Inc.
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
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Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
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Michael Akers
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
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Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
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SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
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Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
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Review 1 of 30

Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
The technical support of Tricentis Tosca is very good. There was a dedicated team of people who were available in the...
Read full review of Tricentis Tosca »
Rafael De La Mano
Senior Test Analyst at Accenture
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »
gagneet
Continuous Delivery Lead at SAI Global
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Anonymous User
Head of Test Automation at a tech services company
Customer Service: Customer service is very good. The online chat has extremely quick response times (average of 10s...
Read full review of Tricentis Tosca »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Business Consultant at a consultancy
Customer Service: Best I have ever seen. Technical Support: Best I have ever seen.
Read full review of Tricentis Tosca »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Anonymous User
QA Test Lead at a tech services company
Technical support is very good.
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Product Owner at Tricentis
Overall I would rate the customer service as excellent. The support is available via email and phone 24/5 and is...
Read full review of Tricentis Tosca »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
Srihari K
Senior Software Engineer at MOURI Tech
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Denise Duchesney
Senior Manager Test Automation at Blue Cross Blue Shield of Massachusetts
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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