Compare Dynatrace vs Tricentis

Dynatrace

Based on 349 reviews.

Tricentis

Based on 208 reviews.

Latest Research

Buyer's Guide

OpenText UFT One vs. Tricentis Tosca

April 2025

OpenText UFT One vs. Tricentis Tosca

Updated: April 2025

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

9 reviews

0 reviews

26 reviews

14 reviews

3 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Educational Organization

19%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
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Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
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Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
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Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
We are satisfied with the technical support.
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
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Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Richard Mitchell
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Review 1 of 30

AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
Deepak Shinde
IT Consultant
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Quality Assurance Manager at a insurance company
Overall, I'd say that technical support is good. When I have had interaction or problems, I let them know and they...
Read full review of Tricentis Tosca »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
RajaRao
Associate at Tech Mahindra Limited
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Anonymous User
Asst Supervisor, QA Automation, Quality Assurance at a insurance company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tricentis NeoLoad »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
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Anonymous User
Architecture Manger at a government
I am not satisfied with the tool's technical support. Sometimes, they provide a hint when contacting support, and we...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Engineer at a tech services company
Tech support is okay. When we had 50 users, we reached out to the tech support team and within two to three days we...
Read full review of Tricentis NeoLoad »
Balamurugan Arjunan
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
Anuradha Mankhair
Automation Test Engineer and Team Lead at a computer software company
The support is not great - they don't respond in a timely way.
Read full review of Tricentis NeoLoad »
Mubasher SDET
Principal Test Automation Consultant at SSI Software Services GmbH
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to...
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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