Compare Elastic vs Rapid7

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

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Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Elastic Observability

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 InsightConnect

Starr Companies, Landmark Health

Popular Solutions

Elastic Search

22 reviews

Elastic Security

26 reviews

Elastic Observability

18 reviews

Rapid7 InsightVM

19 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

11 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

15%

Government

Manufacturing Company

Educational Organization

24%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adelina Craciun
Product Owner at Swisscom
We have our workload in the cloud, and we take the data from the workload, put it in a data lake, and then analyze...
Read full review of Elastic Observability »
Naresh Modhwadia
Software Engineer at a government
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
Anonymous User
Performance Practice Specialist at a local government
Currently, I am using QRadar, which I consider legacy and outdated compared to Elastic Security and Splunk. I also...
Read full review of Elastic Security »
Anonymous User
Security Engineer at a manufacturing company
Our primary use case for Elastic Stack is to stack our logs in one place.
Read full review of Elastic Stack »
KentJones
Engineer at Raytheon Technologies
Our primary use case is essentially as a visualization of system and application logs as well as metrics, and we have...
Read full review of ELK Kibana »

Review 1 of 5

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
Prasanth Prasad
Director of Technology at a tech vendor

Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I use the solution in my company for cybersecurity purposes.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
We initially wanted to implement CSPM a couple of years back. We did the market research, performed analysis,...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 5

Customer Service

Türker Kara
Application & Software Architect at Turkiye Finans Participation Bank
We have never used technical support.
Read full review of Elastic Search »
Atif Tariq
Cloud and Big Data Engineer | Developer at Huawei Cloud Middle East
Most of our deployments are not exposed to the Internet or public networks; they're restricted to closed networks. We...
Read full review of Elastic Search »
Haitham AL-Sarmi
Information Security Analyst at a financial services firm
We've reached out to technical support in the past. We found that sometimes communication with them was difficult as...
Read full review of Elastic Security »
Saad Leghari
Lead Enterprise Architect at a tech consulting company
We had relied on in-house support initially. However, we understand now that there are a few areas where we need to...
Read full review of Elastic Security »
Matthew DeGrandis
System Administrator at a financial services firm
Elastic Security support is pretty good. Their support staff seems to know the product well. They provide answers but...
Read full review of Elastic Security »
Haad Fida
Software Engineer at 7Vals
The technical support team is good. In November, we were talking with them and they responded quickly.
Read full review of Elastic Stack »
Rami Alaa
SRE at Thiqah Business Services
They provide a really good support. I would rate it eight out of ten.
Read full review of Elastic Observability »
Shashi Vardhan Andem
Senior Product Manager at a tech services company
We have reached out to tech support when we have had queries, and they respond in time. We didn't have an escalation...
Read full review of Elastic Search »
Walter Renzo Muñoz Arellano
Solution Archietect at Simi.OS
Elastic Enterprise Search's tech support is good but it could be improved.
Read full review of Elastic Search »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
About the technical support, I would say that so far it has been good.
Read full review of Elastic Observability »
Anonymous User
Presales Solutions Architect (Cyber Security) at a tech services company
I have had no direct communication with the support team but my technical team says that they are not helpful.
Read full review of Elastic Security »
Rubén García
Desarrollador Java Senior Full Stack at Optimissa Capital Markets Consulting
Technical support is good, they're able to answer all of our questions.
Read full review of Elastic Security »
Syed Waqar Uddin
Chief Cloud Architect at a tech services company
Customer service and support are good, though we haven't needed to reach out significantly as it has been stable.
Read full review of Elastic Observability »
Basem Mahmoud
Operations Manager at Cairo 3A for Agricultural and Animal Production
I have not contacted the support from the vendor.
Read full review of Elastic Search »
Fazil BasheerSyed
Technical Team Lead at Quester
We hosted this solution ourselves, so there was no technical support.
Read full review of Elastic Security »
Anonymous User
Associate Delivery Lead at a tech services company
We have been in touch with support and raised tickets a couple of times, especially when we get stuck with respect to...
Read full review of Elastic Security »
Anonymous User
IT Secuirty Architect at a insurance company
Not really, because I'm not the engineer and so most problems appear during the installations or maintenance and I'm...
Read full review of Elastic Search »
Yogesh-Sharma
DevOps Engineer at a computer software company
We were using the open source version. Community support is good.
Read full review of Elastic Security »
Anonymous User
Information Security Engineer at a financial services firm
I do not interface directly with technical support from Elastic. Another colleague manages that aspect.
Read full review of Elastic Search »
Anonymous User
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of Elastic Search »
Gamal Alief
Business Development Manager at a tech services company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
Anonymous User
Cyber Security Consultant at a tech services company
There is no technical support for the open-source, free version.
Read full review of Elastic Security »
Steve Drill
VP Platform Engineering at Hydrogen
I've never dealt with technical support. I can't speak to how helpful or responsive they are.
Read full review of Elastic Security »
Anonymous User
Manager at a tech services company
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to...
Read full review of Elastic Search »
Anonymous User
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of Elastic Search »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Search »
Anonymous User
senior site reliability engineer at a tech vendor
I have faced some issues with the technical support team of the product since some of the issues for which tickets...
Read full review of Elastic Stack »
Kiran Raparti
Head of Technology Operations at a financial services firm
We are using the open-source version, that is installed on-premises. We have not worried about technical support, but...
Read full review of Elastic Search »
MarioReale
Cloud Engineer at GARR
We did not have to contact technical support.
Read full review of Elastic Security »
Anonymous User
Managing Director at a tech vendor
The available documentation and the skill level that we have in the team has been enough. So far, we haven't used...
Read full review of Elastic Observability »

Review 1 of 30

Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Anonymous User
Marketing Expert at a comms service provider
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

No Data Available

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