Rapid7 InsightIDR Reviews

Enterprise buyers evaluating Rapid7 InsightIDR find its pricing reasonable and competitive. The solution employs a subscription model, with licensing based on endpoints and log retention time, differing from EPS-based competitors. While some find the minimum order quantity challenging, others appreciate the flexibility in scaling as needed. Costs can vary depending on customer size and additional needs, but many users find pricing to be mid-range and value the balance between cost, features, and manageability.

• "The solution has a mid-range price point in the market"
• "Rapid7 InsightIDR charges us based on the endpoints we connect to."
• "Rapid7 InsightIDR is a cheaply priced product. On a scale of one to ten, where one is very expensive, and ten is very cheap, I rate the product's price at seven or eight."

Rapid7 InsightIDR's primary use case includes maintaining security posture through behavior monitoring, threat detection, and incident response. Users appreciate its SIEM capabilities, which allow for log correlation, vulnerability management, intrusion detection, and prevention. It supports secure access tracking, data ingesting from various security devices, and assists in breach investigations. Organizations utilize Rapid7 InsightIDR for compliance, system health assessment, and providing insights on malicious activities across IT environments. It is favored for ease of use, supporting both internal and customer environments.

Rapid7 InsightIDR's customer service and support are generally praised for being professional, helpful, and thorough, with a solid knowledge base, yet some note that response times can vary, occasionally being slow. The support is described as responsive with varying satisfaction levels, often rated 7 or higher out of 10. They are noted for being prompt and adhering to SLA terms, though language limitations and delays with intricate issues are observed by a few.

Users found Rapid7 InsightIDR's initial setup simple and straightforward. It involves connecting logging devices and is adaptable, allowing expansion over time. Most users completed the deployment quickly, often within days or even hours, depending on the size of the deployment. Support from a specialist was available when needed, simplifying tasks such as log source selection and plugin installation. While some components might be complex, the process generally required minimal effort and a small team to execute.

Rapid7 InsightIDR appears highly scalable, leveraging its cloud-based infrastructure to handle extensive data and numerous devices. Users report successfully managing thousands of endpoints without issues, praising its adaptability for various business sizes. While some licensing constraints exist, it's proficient for medium and large enterprises. The cloud platform supports easy server additions and high workloads, with few challenges reported. Despite minor limitations, users rate its scalability highly, accommodating diverse organizational needs effectively.

Rapid7 InsightIDR is consistently described as stable. Users rarely experience stability concerns, and resource issues are resolved with additional hardware. The cloud-based nature allows quick issue correction. Notifications are sent during maintenance, and performance relies on a smooth internet connection. Users are generally content, rating stability high, with several rating it ten out of ten. Outages are uncommon, and downtime has not been reported in recent years.