Compare Equinix vs Splunk

Equinix

Splunk

Based on 562 reviews.

Sample Customers

Equinix IBX SmartView

CyberAgent, Inc, Tokyo Gas i Net , Mitsubishi UFJ NICOS, Carsales, Sumishin SBI Net Bank Ltd.

Splunk Infrastructure Monitoring

Entrust Datacard

Popular Solutions

Splunk Enterprise Security

144 reviews

Splunk Cloud Platform

48 reviews

Splunk ITSI (IT Service Intelligence)

41 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Avinash Gopu.
Associate VP & Cyber Security Specialist at US Bank
Through Splunk Enterprise Security, we have implemented extensive login integration. This allows us to monitor and...
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Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
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Anonymous User
4 System Engineer at a religious institution
Our security team uses the Splunk Cloud Platform heavily. We index that data that is relevant to security for over a...
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Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

No Data Available

CosmeCardoso
Senior Software and Production Engineer S at WEX Inc.
Splunk support is responsive and provides quick resolutions when tickets are opened. Their service has left a...
Read full review of Splunk APM »
DipeshBhawsar
Archtect at a financial services firm
The technical support was responsive and knowledgeable.
Read full review of Splunk Enterprise Security »
Abdur Rashid
SOC Analyst at nust
The technical support is collaborative. We do receive a response within the appropriate time.
Read full review of Splunk Enterprise Security »
Andrew Mahoski
Data Engineer at Memorial Sloan-Kettering Cancer Center
Their support is good. During the time of COVID, it took a while to get somebody to get back to us, but that was...
Read full review of Splunk ITSI (IT Service Intelligence) »
Rishabh Gandhi
Senior Security Analyst at Inspira Enterprise India Pvt. Ltd.
We have not yet contacted Splunk's technical support, but we do get regular emails from them providing some context...
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
I would rate the customer service and support eight out of ten.
Read full review of Splunk ITSI (IT Service Intelligence) »
Praveen-Kadali
Senior Consultant at Ernst & Young
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
Yosef Tavin
DevOps Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
Anonymous User
Product Manager- NessPro at a tech services company
In the initial implementation, we used their guys. It was very quick and responsive.
Read full review of Splunk On-Call »
Anonymous User
Sr. CyberSecurity Solutions Architect at a security firm
The technical support is excellent.
Read full review of Splunk User Behavior Analytics »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »
Dimitar Simidchiev
Security Analytics innovation lead at a pharma/biotech company
I rate Splunk support seven out of 10. There is a little room for improvement. We always start with junior support...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
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Anonymous User
Head of Cybersecurity at a computer software company
I do not directly deal with technical support.
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Anonymous User
Lead Information Security Specialist at a tech services company
I do not have to deal with them, so I do not have any information. Our administrators handle that side of things.
Read full review of Splunk Enterprise Security »
Anonymous User
IT Developer/Architect at a government
Splunk's support quality has declined in the past five years. Response times are now slower, and resolving an issue...
Read full review of Splunk Enterprise Security »
MS Alam.
System Administrator at Nournet communications
The technical support provides good resolution.
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Joshua Porto
Splunk engineer at MindPoint Group, LLC
The customer service and technical support can be hit or miss. Sometimes you get someone that is really good and...
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Developer at a tech vendor
We get support when we need it. I would rate support an eight or nine out of ten. There's always learning and...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Analyst at a computer software company
I rate Splunk support 10 out of 10. Splunk has better support than other vendors I've worked with. It's better than...
Read full review of Splunk Enterprise Security »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk Enterprise Security »
Anonymous User
CYBERSECURITY ANALYST at a tech services company
Technical support has been good.
Read full review of Splunk Cloud Platform »
Anonymous User
Director, Operations at a hospitality company
The actual technical reps we've had have been fair. I'd rate them a seven on a scale from one to ten.
Read full review of Splunk Cloud Platform »
Anonymous User
Manager - Anti-Fraud Strategy & System Solution Officer at a financial services firm
I rarely communicate with the Splunk headquarters, usually interacting with the local implementer.
Read full review of Splunk Enterprise Platform »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »
Ermal Galo
Information Security Officer at a financial services firm
We have a technical support contract. For the most part, we can do it probably ourselves. When technical support...
Read full review of Splunk Enterprise Security »
Anonymous User
Insider Thread Consultant at a manufacturing company
I haven’t contacted the support team. I reach out to the internal expert. My searches and my requirements are very...
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Anonymous User
Network Security Engineer at a tech services company
I've never dealt with technical support.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Works at a tech services company
With technical support, there is a strict SLA that is published. It's public and except for one case, which was very...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
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Review 1 of 30

Technical Support

No Data Available

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