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Splunk ITSI (IT Service Intelligence) Reviews

Vendor: Splunk
4.1 out of 5
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What is Splunk ITSI (IT Service Intelligence)?

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

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Splunk ITSI (IT Service Intelligence) is the #4 ranked solution in top IT Alerting and Incident Management solutions and #11 ranked solution in APM tools. PeerSpot users give Splunk ITSI (IT Service Intelligence) an average rating of 8.2 out of 10. Based on the analysis of the 49 most recent Splunk ITSI (IT Service Intelligence) reviews, the overall sentiment is positive, with a sentiment score of 7.0. (Among the highest in the category). Splunk ITSI (IT Service Intelligence) is most commonly compared to BigPanda: Splunk ITSI (IT Service Intelligence) vs BigPanda. Splunk ITSI (IT Service Intelligence) is popular among the large enterprise segment, accounting for 76% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
October 2024
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Helped 816,406 peers since 2012

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Key learnings from peers

Valuable Features

Splunk ITSI's key features include agility for ingesting diverse data sources, creating rapid reports, alerts, dashboards, comprehensive visibility through glass tables, anomaly detection, and predictive analytics. It aids in automated incident management, reduces alert noise, and offers real-time insights. The platform supports extensive integration, customization, and KPIs, enhancing IT infrastructure resilience and efficiency. Organizations appreciate its capacity for data correlation and service impact analysis, streamlining IT operations and optimizing business processes.
  • "The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
  • "I particularly like the preview feature because it provides a prompt experience for impact analysis."
  • "Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

Room for Improvement

Splunk ITSI users indicate a need for a more user-friendly interface and improved integration with third-party applications. They report challenges with real-time alerting, data contextualization, and service infrastructure refresh rates. Enhancements in documentation, predictive analytics, and machine learning features are suggested. High resource consumption and complex implementation processes are concerns, with calls for better support, streamlined upgrades, and increased automation capabilities. Improved dashboard customization and a robust security model are desired for more effective user engagement.
  • "While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
  • "Currently, Glass tables in ITSI only display metrics related to KPIs."
  • "ITSI currently lacks the capability for automated response, mitigation, and remediation."

ROI

Splunk ITSI offers a rapid return on investment with fast implementation and data integration. Users find it valuable for reducing costs, enhancing visibility, and streamlining monitoring processes. Its centralized dashboard allows for quicker issue identification and resolution. Organizations experience improved resilience and efficiency, with substantial manpower and time savings. Users appreciate its ease of use and its potential to quickly deliver value across multiple departments, improving the overall operational effectiveness of their IT environment.

Pricing

Enterprise users report that Splunk ITSI pricing is high, often citing it as a premium product with one of the highest costs in the market. Licensing is typically based on data ingestion, making it challenging to predict costs. Customers highlight its pay-per-use model, where costs vary with usage. While considered costly, the application offers extensive features and support that some find justifies the expense. Despite opportunities for improvement, it remains a choice for those with suitable budgets and use cases.
  • "Splunk ITSI is a premium application and comes with a premium price tag."
  • "Splunk ITSI is expensive compared to other tools."
  • "It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

Popular Use Cases

Splunk ITSI is primarily used for infrastructure and IT operations monitoring, enabling real-time incident management and predictive analytics. Users leverage it for KPI tracking, root cause analysis, and integration with platforms like ServiceNow. It facilitates visualization through features like heat maps and glass tables and supports machine learning for anomaly detection. Organizations apply it across various environments, including cloud, on-premises, and industry-specific applications, to enhance system resiliency and operational insights.

Service and Support

Customer service and support for Splunk ITSI are generally good, though experiences vary. Larger entities often receive more attentive service, while smaller ones may face slower response times. The support teams are knowledgeable but can be sporadic and occasionally require repeated explanations due to personnel changes. While they strive to meet SLAs, response times can be longer for higher-severity issues. Outsourced support sometimes causes complications due to geographic constraints, impacting data access and communication.

Deployment

Initial setup of Splunk ITSI is largely straightforward for many. The process is often quick, taking a few weeks to complete with minimal resources. Complexity varies by environment and level of expertise, with some finding it easy and others noting challenges in advanced configurations. Deployment is influenced by organizational scale and infrastructure requirements. Many benefit from documentation and support, and while maintenance is necessary, it generally requires fewer resources once properly established.

Scalability

Splunk ITSI is considered highly scalable, adaptable for diverse needs and capable of handling increasing data and users. Horizontal scaling allows for deployment expansion, while vertical scaling can enhance capability. Users highlight that upgrading hardware and licenses aids scalability, though it may involve additional costs. Clustering and shared cluster setups improve scalability in cloud platforms. Scalability generally rates between seven and nine out of ten, indicating strong satisfaction among users.

Stability

Splunk ITSI (IT Service Intelligence) is widely recognized for its stability, with users frequently rating it nine out of ten. It operates smoothly without bugs or crashes and is resilient, providing constant uptime. Users note occasional issues, primarily due to configuration or infrastructure challenges rather than ITSI itself. Some have reported minor glitches, but these are generally resolved. It's considered stable both on-premises and in cloud deployments, as long as the infrastructure supports ITSI requirements.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Splunk ITSI (IT Service Intelligence) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
Insurance Company
5%
Energy/Utilities Company
4%
Retailer
4%
Healthcare Company
4%
Comms Service Provider
4%
Educational Organization
3%
University
3%
Construction Company
3%
Recreational Facilities/Services Company
2%
Wholesaler/Distributor
1%
Recruiting/Hr Firm
1%
Legal Firm
1%
Logistics Company
1%
Hospitality Company
1%
Real Estate/Law Firm
1%
Media Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Outsourcing Company
1%
Aerospace/Defense Firm
1%
Consumer Goods Company
1%
Engineering Company
1%

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Learn more about Splunk ITSI (IT Service Intelligence)

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

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Splunk ITSI (IT Service Intelligence) customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

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Product Categories

Product Categories
IT Alerting and Incident Management
Application Performance Monitoring (APM) and Observability

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