Compare erwin by Quest vs Sparx Systems

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Sparx Systems Enterprise Architect

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Popular Solutions

erwin Data Modeler by Quest

11 reviews

erwin Evolve by Quest

2 reviews

erwin Data Intelligence by Quest

5 reviews

Sparx Systems Enterprise Architect

7 reviews

Sparx Prolaborate

1 reviews

Sparx Pro Cloud Server

1 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Government

Manufacturing Company

Educational Organization

17%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ScottLawson
Director IT Architecture at QAD
We use EA Agile for enterprise architecture, which means that we want to catalog and keep track of all of the...
Read full review of erwin Evolve by Quest »
Andres-Martinez
BI Data Analytics Engineer at Targa Research
We are using it for metadata management.
Read full review of erwin Data Catalog by Quest »
RickDe Avila
Data Architect at NAMM California
We're a medical company and we have our own source systems that process claims from multiple organizations or health...
Read full review of erwin Data Intelligence by Quest »
Anthony Woods
Data Architect at a energy/utilities company
I have used Erwin for the last 20 to 30 years. As a data architect, I primarily use the data modelling tool. The...
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Anonymous User
Enterprise Architect at a university

Read full review of Corso Agile Enterprise Architecture [EOL] »

Review 1 of 5

Milan Sterba
Senior Enterprise Architect at Deepview S.r.o.
We are mostly using the ArchiMate language to describe enterprise or solution architecture, along with a bit of use...
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
Firstly, we use this solution to enable collaboration among our international teams. Our applications are in the...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
Our company uses the solution for knowledge management. We have a diagram and confluence site where we keep all...
Read full review of Sparx Prolaborate »

Review 1 of 3

Customer Service

Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler by Quest »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
When we were working with third-party providers, they were giving very good support.
Read full review of erwin Data Modeler by Quest »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler by Quest »
Asish Sahu
SPM at Infosys
I rate erwin support eight out of 10.
Read full review of erwin Evolve by Quest »
Alan Xu
Consultant at Beijing Essential Data Tech Co., Ltd
Local support is lacking in the China region. We try to seek support but also have to do our own research to resolve...
Read full review of erwin Data Modeler by Quest »
Jose Mejia
ETL Developer at INGENIERIA 21 SAS
They provide good technical documentation.
Read full review of erwin Evolve by Quest »
ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler by Quest »
ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve by Quest »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at HCL Technologies
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of erwin Data Intelligence by Quest »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
Read full review of erwin Data Modeler by Quest »
Tomasz Zagubin
Analyst at Roche
I rate erwin's support a five out of ten based on the one experience I had with them. I haven't interacted with...
Read full review of erwin Data Intelligence by Quest »
David Jaques-Watson
Senior Consultant at a tech services company
I haven't had dealings with them, but the dealings I've had with erwin as a company have always been really good. So,...
Read full review of erwin Data Modeler by Quest »
Anonymous User
President & CEO at a tech services company
Customer Service: Historically the Erwin product has been primarily sold through channels so we've had little...
Read full review of erwin Evolve by Quest »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve by Quest »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler by Quest »
Mike Matthews
IT Specialist at a government
Their support was excellent. Typically it has to do with going through the upgrade process. If we have an issue,...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler by Quest »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Project Coordinator at a computer software company
We used their Premier Support and had weekly meetings with them to go over any tickets. There were two people...
Read full review of erwin Data Intelligence by Quest »
Anonymous User
Technical Consultant at a insurance company
I haven't used their support in quite a while, so I'll say neutral.
Read full review of erwin Data Modeler by Quest »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve by Quest »
William O'Shea
Data Architect at E.ON
The technical support team is quite helpful. The team members don't always know their stuff. Sometimes, we end up...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve by Quest »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve by Quest »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence by Quest »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler by Quest »
Gena Nelson
Enterprise Data Architect at a energy/utilities company
I would rate erwin's technical support at seven out of 10. One of the reasons is that it's inconsistent. Sometimes we...
Read full review of erwin Data Modeler by Quest »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler by Quest »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of erwin Data Intelligence by Quest »

Review 1 of 30

Anthony Houghton
Data Architect at UK Research and Innovatio
I never contacted the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Pawel-Gawronski
Enterprise Architect at BEC
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Wesley De John
Group Product Manager – Billing and Payments at MultiChoice Group
Their technical support is quite good. When we needed to escalate due to the performance issues, their support was...
Read full review of Sparx Prolaborate »
Anonymous User
IT Architect at a financial services firm
With our current project, we don't need technical support. In the past, I had some experience with the technical...
Read full review of Sparx Systems Enterprise Architect »
Edward Nicholson
Director at Intelligent Enterprise Products
The support team have been very good at responding and coming back quickly with a query.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Owner at a marketing services firm
They're amazing. They're a great company. All my interactions with them have been outstanding. So, they're good.
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Mbuso Khanyile
Works at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Solutions and Integration Architect at a consultancy
I personally have not used any of the customer service offered as I have been able to resolve most of my problem via...
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Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
Read full review of Sparx Systems Enterprise Architect »
MichaelSukachev
Sr. Enterprise Architect at a tech services company
I would rate the level of technical support as "not bad". But I did not need to use technical support too much.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
Read full review of Sparx Systems Enterprise Architect »
Maja Jakobik
Solutions architect at a government
We have our own functional maintenance. We also have an external company for technical support. They get in touch...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Consultant at a non-profit
We haven't had to contact tech support.
Read full review of Sparx Systems Enterprise Architect »
Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Pawel Gawronski
Group IT Manager at a wholesaler/distributor
We have contacted support for certain technical situations beyond our side. Support knows everything about the...
Read full review of Sparx Prolaborate »
Chandan Konuri
Enterprise Architect - Integrations at BCA
I'm satisfied with the technical support for Sparx Systems Enterprise Architect.
Read full review of Sparx Systems Enterprise Architect »
Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Architect (Project) at a energy/utilities company
Customer Service: We had no issues and questions were answered satisfactorily. Technical Support: We had no issues.
Read full review of Sparx Systems Enterprise Architect »
Piotr Olechno
IT Project Leader at Bank Millennium SA
In general, we don't need support since we have an internal team in our company that maintains the queries related to...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect at a tech services company
I have had to seek a little support from Sparx directly (licencing options) as I mostly find that forums answer my...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Senior Enterprise Architect at a transportation company
Customer Service: No customer service has been needed in the one year of service. Technical Support: No technical...
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Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
Read full review of Sparx Systems Enterprise Architect »
Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
Read full review of Sparx Systems Enterprise Architect »
Joshua Shoresh
Management Consultant & Architect at Contextual Focus Limited
We've used technical support in the past. We've needed them for a few little obscure things and things just that are...
Read full review of Sparx Systems Enterprise Architect »
Muhammad Ashfaq
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
IT Architect at a government
I haven't had to contact technical support.
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Kim Dijkstra
Technical manager at Koninklijke Bam Groep N.v.
In the Netherlands, the support for this solution is very limited. You have to rely on some consultants, but at the...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
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Anonymous User
IT Manager at a tech services company
I've never needed to contact them
Read full review of Sparx Systems Enterprise Architect »

Review 1 of 30

Technical Support

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